WEBVTT

METADATA
Video-Count: 1
Video-1: youtube.com/watch?v=q43oHXO-alU

NOTE
MEETING SECTIONS:

Part 1 (Video ID: q43oHXO-alU):
- 00:00:00: Meeting Call to Order and Agenda Approval Discussion
- 00:06:52: September 9th Minutes Approval and Self-Assessment Introduction
- 00:15:58: Prioritizing Accreditation Standards and Timeline Discussion
- 00:16:17: Senior Center and Board Mission Statement Alignment
- 00:22:42: Goals, Objectives, and Action Plan Development
- 00:23:49: Quarterly and Semiannual Report Requirements Clarified
- 00:25:41: Locating Socially Isolated Seniors and Marketing Plan
- 00:28:16: Report Question Follow-up and Intern Opportunities
- 00:35:17: Website Policy and Procedures Updates Discussion
- 00:36:59: Organizational Chart Creation and Placement Options
- 00:41:53: Volunteer Management and Job Description Updates
- 00:44:11: Evaluating New Program and Event Effectiveness
- 00:50:07: Program Evaluation Methods and Satisfaction Surveys
- 00:57:16: Budget Review Schedule and Emergency Management Planning
- 01:00:00: Demographics Survey Discussion and Center User Statistics
- 01:10:56: Director's Report: Participation, Outreach, and Meal Services
- 01:13:08: Meals on Wheels Client Decline Concerns and Criteria
- 01:21:21: Transportation Ridership and Second Van Request
- 01:23:30: Volunteer Hours and Building Committee Update
- 01:24:55: Upcoming Meeting Absence and Website Review Introduction
- 01:26:14: Council on Aging Board Website Review and Contact Information
- 01:30:15: Agenda, Meetings, Packets, and Minutes Discussion
- 01:34:47: Director's Report, Document Posting, and Committee Information
- 01:36:06: Document and Form Section Integration and Location
- 01:41:50: Website Accessibility Enhancements Discussion and Board Management
- 01:48:23: Website Improvement Ideas and Council Alignment Discussion
- 01:57:14: Website Feedback, Font Size, and Accessibilty Features
- 02:09:27: Meeting Adjournment


Part: 1

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Town of Air Council on Aging Board Meeting Tuesday, April 14th, 2026 at 2 PM Air Senior Center. This meeting will be held in person at the location provided on this notice. Members of the public are welcome to attend this

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inerson meeting. Please note that while an option for remote attendance and/or participation via Zoom is being provided as a courtesy to the public, the meeting/hering will not be suspended or terminated if technological problems interrupt the virtual broadcast unless

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otherwise required by law. Members of the public with a particular interest in a specific item on this agenda should make plans for an in-person versus virtual attendance accordingly. This meeting will be live on Zoom. The public may access the proceedings by joining

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Zoom meeting ID number 3754146055 or by calling 9292056099. For additional information about remote participation, please contact Carl Antineellis, assistant town manager, ATM atma.

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us or at 9787728220 extension 100 prior to the meeting. I'll take a motion to call the meeting to order. I move the I move that the uh go to director's meeting come to order. >> I second.

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>> All in favor? Cheryl >> I. >> Dennis >> I. >> Marge. >> Hi. >> And Mary >> I. >> All right. So we're going to look at uh any have changes amendments or approving the agenda?

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>> No. No. Um March. No, I haven't seen the meeting minutes for the 14. >> They haven't either. >> So, that needs to be amended. >> Those will be Yep. Those will be amended. We'll move those to the next one.

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Any other changes? >> I with that amendment. Um I >> Anything Cheryl? All right. Do you have any change? >> No. >> Can everybody hear me? Okay. >> Yes. Yes. >> I have a new I have new earphones in to

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kind of reduce the background noise for my dog. So, I wasn't sure if you could hear me or just Teddy. So, I apologize. >> Perfect. >> I make a motion we approve the agenda with that March 14th amendment. >> Second.

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>> All in favor? Cheryl. >> I. >> Dennis. >> I. Marge. Hi. Mary's eye. All right. So, we have the September 9th, 2025 minutes. Does anybody have any comments or questions or changes to them? I

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didn't see anything in them. >> No. My only comment that I made to Dennis was, do we need to put all the directors if we're turning in the director's report? Does Dennis need to? >> So, there's multiple ways to accomplish

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that. um packet information is not required as part of the open meeting law. It's included as a courtesy to those that are attending the meeting.

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So um I think the most thorough thing is to include any attachments in with the minutes >> as an attach as in as an >> I mean I am fine with I mean I would prefer frankly just to see attached

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minutes as being a summary of that. The concern I have well right now is the website is being redone >> how those director's report minutes are attached or included or where they are placed on the website

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seems a bit unclear right now. So I think if you had um pardon the visual like if this piece of paper is the minutes and you've signed it and then this is the director's report and you give it to the town clerk like this when

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she scans it in it will become essentially the next page of the minutes. It's like an addendum to the minutes. >> So it's like a lot of work for you. >> Yeah. And then I think it's it's helpful for the public at large to be able to see the So

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>> I I agree. So well before the meet before a meeting um if it's submitted if information is submitted with the agenda for the packet it should appear on the calendar page. >> Yes. Because >> and then it can

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>> but then it kind of is only accessible there. It's not really linked to someplace else. But then for the longevity of things for that table that is >> agenda, minutes, media, if it's >> just a part of the minute document

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>> as a just an additional page, then I think it will go into like historical. >> Yeah. But just as a heads up, you don't have to print it again. You could just sort of attach what Katie sends and send it to a >> Yeah. >> But you have to go there with

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>> He has to go there with the sign. She had to she have to stand in she had the original with my signature. >> So you can't electronically sub you cannot electronically submit the minutes. You have to go. Okay. >> That's what I have been doing

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before. >> You can electronically submit minutes as long as they're signed. So if you can sign them and scan them and send email it to agenda then they can print them and they they actually don't even have to print them. You can just put them right up on the website. You don't have

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to come down in person. >> Okay. So that >> So that's >> Okay. So I have to So I would I would I would sign it and then scan it at home. >> Yep. And then then they'll stamp them and then they'll put them up on the uh

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website. >> Okay. >> Okay. >> Yep. You don't have to come down. >> That works. Thanks, Carly. >> Sure. >> The town clerk's office would miss me. Louisiana as we all would.

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>> No. Yeah. The love is just over, you know, just overflows. >> All right. So, I'm getting back to the September 9th minutes. >> Yeah. >> Are there any changes to the minutes? Cheryl, do you have any? >> I do not. No,

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>> Dennis, I presume you don't since you >> created them. Mark, you okay with them? >> I was. That was my only comment about it. I'm good. >> All right. So, I'll accept a motion to accept the September 9th, 2025 minutes. >> Make a motion we accept the September

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9th, 2025 minutes. >> I would second that. >> All in favor? >> No, it's all right. All right. Cheryl, >> I >> Cheryl. Sorry, >> I'm looking at Mark.

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>> I know. I >> And Mary's on. All right. Public input. Was there any public input? >> No. >> Hearing none, I'll move on to the next topic which is the selfassessment

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priority review. Mhm. So I can get that All right. Can everybody see that documents? Where is that? If you blow up the uh what?

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>> That wasn't in there. That was a separate document I sent um when I I sent that about two weeks ago, I believe. >> Then I have >> There we go. Okay. So, I'm going to make this

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All right. Cheryl, can you see that? Okay. >> I did not. >> I'm just going to take my self off camera and try to get my head down closer so I can see them because my vision is very bad. So, but I had these up in the background. So, hope I'm just

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That's better. >> Okay. Much better. >> All right. So, alls I did was went through and took the listing that or assign

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to somebody. um sort of whether it's they take it on and do it because whether it's not they're a resource for Katie or a help to Katie if it if it's Katie's name it's sort of like a a board member >> you know kind of attached to it in some

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way shape or form since it is sort of our it's the center I got both long is in the middle actually looking out so I'm sort of looking for that sort of continuity with the board member being sort of assigned to a particular item

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and you know keeping track of where it goes, where it is and where it sort of stands. >> Yeah. >> Yeah. >> Um because not everything is going to belong to Katie, right? This was the part of the evaluation I was really excited about. It was like getting to this end list of things that essentially

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we were deficient in or not, you know, that we weren't up to where we wanted to be for accreditation standards and then we can take the next two years really working on these items. >> Has to be done by next month. Katie, >> next month. Okay, let me get on that.

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You know, my spare time. >> Well, I guess and that's another thing we can talk about. How long how long does everybody think it should take for us to accomplish these items? I mean, is everybody good with Is it a year time frame? Is it 18 months? Is it

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24 months? >> Six years or six months? >> What do you think, Cheryl? >> Um, I think the longer it goes out, the easier it will be to kind of procrastinate. Would it be helpful if we we did some of them like in three

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months, some of them in six months, or is that unreasonable? >> I suppose that's going to depend on how we pick out what the primary. >> Okay. >> You know, and they're going to be different. And that's sort of why I'm, you know, to be honest with that's sort of why I'm putting that board member,

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you know, if they own it or they're sort of going to be that resource to it so that it doesn't get derailed because you're right, the longer we go out, the more opportunity it has to get derailed. Can I make a suggestion that the highest priority things we might label as 0 to 3

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months and then some 3 to 6 months and then some six plus because that gives you like three categories. Yep. And then we'll help. So as we're going through and we're looking at things, I mean, you know, we should be looking

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at these. It should be a topic every month to sort of say, hey, oh, I've run into a snag. It's going to push. So you know, so when we're talking about this, we can't say that everything is a high priority.

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I mean I think for me part of it is going forward and and we are so as I understand it we are not submitting this yet for review by the

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>> no to anybody. It was for more for our own internal. >> Yeah. >> So the next time we go through it would be the look to >> of this would become if any would become

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quickly outdated once we move into the new building and which would remain relevant after the move to the new building. Um, and do we want to look at that and

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those categories or those standards which would be most substantially affected by the new building just being physically present and you know all the rest of it. um we defer those and those that we would say

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>> absolutely I think that's you know like anything that's that physical constraint absolutely we can't do anything about it even in a 24-month period so that would be a >> and that might be so maybe we call it a new building >> but I think you have to

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>> go on we're here now and then build on where we will be when we move into the place >> for some other things. But if it is one of the physical constraints that we can't do something about

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>> the mission statement, >> oh that can be done. Absolutely. Absolutely. >> So can >> the goals, objectives and action plans can as well, right? A marketing plan can be done, right? Yeah. Websites, organization chart. So those types of things are even policies and procedures what we have today and those will be

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built on, >> right? Mhm. >> I don't know >> specific to >> the new building, but that was a great point. Like an emergency management plan. That's something that's a good example of something that >> it would be totally different in a new

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building, but that would be >> up to you guys to decide whether it's of crucial priority enough. Like the these will be your priorities, right? You will advise me on these priorities. whether or not you think something like that is critical to be done now to see us

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through the next year and a half or you know right whether it can wait >> and so will volunteer management >> that's going to be totally different up there than down here >> but it still needs to be >> but it still needs to be addressed right

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>> yes yep yep so do we want to just start going through these with those >> I think I think that's the best way to do it Yeah. Um, I don't mind working with somebody or doing

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um, you know me, I like the policies and procedures. >> Well, do we want to go through them one one by one? >> Yeah. I like the I like the mission statement. I like the goals and the objectives. support. >> Yeah. >> Yeah. >> All right. So, the senior center mission

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statement. >> Yep. >> So, I think having a mission statement is important. I we talked about this last time, but >> I had a mission statement. You guys kind of took it and then you modified it to

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make it your own, but for space saving place purposes, I don't have it. >> I don't have my old version in the newsletter. >> Yep. because it's fairly close to yours and because I just didn't have space for it. So, but I'm happy to add it back in

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if you guys put that as a as a priority. So, it's a senior center mission statement. Mhm. So I mean in some respects is >> so the the conversation becomes in some respects and then maybe that's a conversation we have at a part of the

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senior center mission center because is it the same should that and the boards be the same? Should they be closely aligned? >> In my view they have to be >> pretty much identical. Um that is if if the senior center that is if Katie's

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mission statement for the center and her advisory board citizens input board >> is different. I I don't think that we can I don't think that that's palatable for the

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>> but like for example the old version of the mission statement for the senior center used to say the senior center is a social services department >> whereas your mission statement and I apologize you have the newsletter right in front of us yeah doesn't say social

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services department because you're not a social services department you guys are an advisory board >> right no I but I think that we I I think it would be having

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I think that we have we collectively that is the senior center and its advisory board >> have to be publicly seen as being substantially on the same page. >> Yeah. Yeah. The the overall messaging.

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Yeah. in that >> if our mission statements diverge or somehow or other are seen as >> you know working across purposes or contradictory or whatever >> it would not reflect well on the board certainly that is I would not want to

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write a mission statement that had different priorities and different goals than the one that you were working towards or else I would be compelled to step down off the board. Well, agree. >> Could we combine them?

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>> Could we combine them? >> So, center and board of directive combined mission statement and and explain in the mission statement itself that the board informs and and advises the senior center, but

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the goals are coherent. >> I think you could certainly do that. Um, part of I I'm going to say part of the way we did it before the full disclosure of that does not need to inform how we do it now.

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>> Just because we did it like a mission statement is really supposed to be one or two sentences and it the description of a department as a mission statement is much longer than that. make at least

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one of them short and sweet, which that doesn't that's not important to me. I don't value the length of it versus um so I think they could be one statement. I think that's up to you guys. What do you want to do? >> Let's go one statement. >> Yeah, I think it

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>> I think one statement is great. >> Okay. Who wants to own that? >> No, I didn't. >> I would be happy to work on it with >> No, I'm sorry. I I'm thinking I would be happy to work on that um with whomever.

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I think where it is if we're talking about combining it with the senior center, I think um Katie, it would be great to work on it with you. >> Great. Okay. >> I'm sorry, March, you looked like you were trying to say something.

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>> Well, I had started. Um >> Oh, sorry. Um, I really think if we went back to the original Katie and it said the air council on agent change whatever was established to act as an advisory and

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advocates advert um Casey board for the AS senior center and its staff and then we left in your sentence. Our goal at the AFCOA is to empower individuals and families

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as they make life choices in support of aging with dignity, health, and personal fulfillment. >> That's where you >> right >> took off. Um and then we went it back and said we support the work of the

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senior center >> as it endeavors to provide a variety of programs and services to bring together our senior citizens um in a safe and

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and nourishing environment. Um I think if you continue the one more sentence and we separated them. >> Mhm. >> Okay. But that's going to be for that should be part of the priority.

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Who's it and who is it's going to to discuss and make that change. >> So we'll do Cheryl and Katie. And Marge, you said you wanted to do March. You want to be on that, too? >> I had started before Cheryl did that. I Yeah, >> I think you can do I think

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>> there's no We can have three. >> Yeah, >> we can have three. >> All right. And what's the priority on that? Is that a high priority? >> I think it should be because >> All right. So, moving on to the next one. Goals, objectives, and action

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plans. Um, >> could you? >> All right. So, specific. >> Well, that was what was that was what was out of there. So I believe it's goals for the board that what we had what the objective of it is and how we

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putting together an action plan to get there. In some respects doing this am I miss speaking Katie? In some respects this is a goal. It's and the action plan is to put these items into place and to track them. I don't have

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>> Yeah, I I don't see my note on that, but really your goals, objectives, and action plans are your how to steps to make your mission a reality. So, the Michigan the mission has to come first. So, I would put the other one as like

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if the first one's high priority, then it has to come next. So, it's got to come medium in terms of time frame, >> goals, objectives, and action. All right. Quarterly and Sam semiannual report. So this is that something to

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that can be those numbers. >> So was that related to I think it was just sort of the board seeing them and those types of things especially the financials is my recollection but that is separate down here. You guys had a budget review every six months. >> Yeah.

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>> So it might is it the same? I don't have I don't have an I didn't have that note in my because you get a director's report every month and you get an annual town meeting report. So what did you want to see quarterly? >> Oh, so that maybe and semiannually.

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>> Maybe that's done. Oh, look at that. We're good. >> Yeah, I think we had said it would be every six months. >> Yeah. So, and I think that was part of it too. So I think I think actually >> was that the trend analysis you wanted to see or was that I I'm just trying to

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remember what you were >> I was looking I was looking at whatever I just pulled off whatever notes we had. I didn't have >> it's essential that the center has an annual report. >> Well that that sounds annual >> and we did the time limit one

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>> but it was on my list has is should it not be? >> No. um form the basis for progress reports to governing and advisory boards at least quarterly. >> I'm sorry. Read that again. >> That was it's in your book. It's D on

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number five. Form the basis for progress reports from two governing and advisory boards at least quarterly. >> So I mean you're getting a monthly report from me. So if there was something different you wanted to see in

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it, we could certainly >> fold that underneath there. Otherwise, I would say that we're really >> I think we're doing it. I just I don't know how >> I don't know why I have vote we voted orderly, but I think that's >> all right. So, that's that's that's done. Look at that. Aren't we good?

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>> Yep. >> Um locating and identifying underserved and socially isolated seniors. >> That's a high priority, but I think it's probably going to take some work. So, I'd almost say that's going to be six

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months out. Or is it I think you're really starting to do that with help with the um how do we say working I know the library with the mail the book and they're

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teaching they can come back to you. >> Mhm. Um I know it's crossing over but they are doing it right >> but if they find they can come to you.

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>> Well I think that that was one of the primary objectives and a social worker >> was trying to find and I didn't get them. Yeah. >> Yeah. that that would have been a clearcut case of where the social worker would have been able to kind of substantially

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need and assist and help. I mean I look at that as more like we're serving the people who come to us versus going out and finding more. I mean there is like that underserved >> right >> and that was one of the criteria

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>> word you know word of mouth is big >> from a from a capacity perspective I I would probably say I I'm not sure I have it right now for that to put that as a high priority

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because you know I'm I'm stretching into like so many roles right now with the building and then my other staff are filling in the gaps for me. So to this this reaching out to

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socially isolated seniors would be a multi-hour a week effort that would be largely spearheaded by the outreach coordinator >> um you know in collaboration with me but I just am not sure that we have the organizational capacity for it right

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now. I mean, if you guys want to advise that it's a very high priority, then you could advise that, but I'm just not just to be honest, I'm not sure I have the capacity for that right now. >> To be honest with you, I kind of like to go through the list, get through the list >> and take it and, you know, then sort of

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say, "All right, what's really is that really sort of >> doable?" You know, >> may I may I say something? >> Um, >> absolutely. Getting back to the quarterly and semiannual reports, um I I

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we jumped kind of jumped ahead. Is there any reason why Katie has to prepare a monthly and why couldn't it be a quarterly report from the director? >> Uh so I have to prepare a monthly

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department head report that gets uhed in the packet for the select board and then it gets posted. There's a whole area. >> So there's there's a procedure for that. a procedural need. So, in in keeping with the fact that you're wearing so many hats during this transition phase

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and where it does say quarterly and semianual, could this board of directors, the Council on Aging board, could we get by with a quarterly summary as opposed to the detailed monthly and would that make it any less burdensome?

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>> Okay. >> Well, I actually see it as um the same thing. So, I prepare the director's report for you guys for the second Tuesday of the month, >> and then I might make minor edits to it if there's something huge that came up

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in discussion here. But otherwise, that's the exact same report that I submit by the 20th of the month. So, just essentially a week later um to town hall. So, it's one report that's serving dual purposes. >> Right. >> All right. Thank you. I just wanted to

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ask that question before we moved on. I'm sorry. Yeah, back to the >> back to the next item. >> But I actually also along with that I think that marketing plan and goals assessment >> that's probably six months out as well too to go along with that socially underserving.

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>> Yeah. >> Not to say you can't be start to be thinking about it, but I think that's actually >> Yeah. So, and I think there's a lot of components of a marketing plan. It's not that I'm not marketing, it's that

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it's not in a marketing plan format. It's not formalized. So, if having a marketing plan is a priority, if someone wanted to sit down and interview me about what it is that I'm doing to market our our services and programs,

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then I think someone could say that's the data I needed to create a plan. But but I think that along with that also goes the assessment of the techniques, what's working, what's not working. And you're probably doing maybe more self unconsciously, you know?

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>> Well, in terms of evaluation, evaluation is a totally different. >> It's all part of the plan, >> right? But evaluation is a much more formal process >> and I'm not doing much formal evaluation at all. >> So I wouldn't say that about the evaluation. I would say that about the

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marketing. I think in terms of the marketing, is it is it fair to say that you do not currently have a significant amount of excess capacity? There is

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there isn't additional room or staff or programming space available to expand your offerings as currently constituted. I I think there is there's wiggle room

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in it but again capacity for it like we're we are obviously limited by what we can do here >> right so the point being guys if you had a very successful marketing plan >> you would not be able to serve

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all those needs that came flooding in simply because you wouldn't have the capacity to do so you would have created marketing demand for a service you can't offer. >> But I that's actually like it's a little bit of semantics here, but a marketing

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plan is a document that describes what you're doing for to market your things. So if it's if you're not doing a lot of marketing, if you're doing a little marketing or you're doing a lot of marketing, there's still a plan. It's like a the outline of the bones. And so

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>> it doesn't imply that I have to do more marketing. It's is there a formalized document that says, >> you know, distribution of information happens via the newsletter, via social media, via postcards, via table tens, via whatever. And so these are the tools

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that are used. And then this is the frequency with which each of those. So that's a it's just a formal document that puts it all in place. You're not you're not >> or we are not implying that we need to market more or market differently. We

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simply want a description of what you are current how you are currently marketing. >> Yes. And there's like a template for what market marketing plan should include. So it's do I have a document a sort of >> standardized document that marketers use

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in order to describe all the ways in which they're marketing? And the answer to that is >> I don't have it because I just do it. I don't write about doing it because but if you guys wanted to create a marketing plan that describes what I'm already doing that might include priorities for

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future expansion, you can certainly do that. >> I would give it a low priority and we build on that. All right. >> So, I'm just thinking of time here because

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you also wanted to get to the website review, >> right? >> Yeah. >> Is that going to be Well, I think that's a starting discussion. >> Okay. Y >> All right. Fair enough. That's what I

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was I guess trying to figure out or whatnot. Um, >> so I think that's I'd be okay with six months on that one. >> Yeah. >> Um, training and or intern opport opportunities

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I guess. Is that a higher priority? More of a medium type of thing because you've got identifying what they are because school would start in September. So you want to know >> what's available >> or is it I would personally put that as a low priority because I don't have a

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lot of activities for someone like unless it was a social services internship or training opportunity in which case I got lots of opportunity for that otherwise that's something I would defer and begin building once new programs are in place at the new building. >> Perfect.

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um website policy and procedures >> that is on my Oh, so that kind of goes with the um doesn't it go with another one wasn't policies and procedures on

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choice? Yeah. Three. Yes. Website policies and procedures and policies and procedures for the center. I think that was really the same thing. It was updating policies and procedures and then Marget at one point said it should be on the website

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versus a website policies and procedures. >> I think it should because then people who are computer >> no look at it at home >> right agreed. I'm just clarifying that it doesn't mean >> what is the policy and procedure for

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using the website. It's policies and procedures on the website. So I can take off number 10. >> I don't have the lines numbered but >> so eliminate. >> So number eight is >> I'll leave we'll leave policies and

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proced I'll work it around. So it's policy procedures >> and I'll put website in parentheses with everything else. All right. >> So we'll eliminate we eliminated one. So, so the policies and procedures of the senior center should be posted to

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the website in some form. >> Yeah, correct. I think that I think lines eight and line in 10 are kind of redundant >> because I don't think the website policy and procedures is a town policy. So, I don't know why that would have been on our list. I think it was just kind of a

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typo. >> All right. >> Organizational chart. I mean, I can make one of those or one of you guys could make one of those. It wouldn't take that long. There's not that many of us. Like, what is that? So, an org chart is like

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um little rectangles and lines that show visually the structure of an of an organization. So it would show u like the town manager and then a line and

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then me and then it would branch out like a family tree. Think of it kind of like a family tree and then it would branch out >> and it would show you know the nutrition coordinator, the outreach coordinator, the van coordinator and the van coordinator. And so people who are on the same just like a family tree, people

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who are on sort of the same line or the same branch are uh parallel people. and then up and down goes up and down the organizational structure. >> Where would you put it? >> Um, I think it was just a requirement

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of the of the accreditation. It could go on the website. It could be just something that's here. I mean, like in the volunteer manual would be a decent place to put it. I mean, I just have everybody's picture and their name, but it could certainly be more formal

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looking as an ortor. It was just one of the things that was required. >> Yeah. So I mean sometimes too just when you have more staff you know I have different hierarchies of >> I'm just saying things

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>> I know most of the people here don't know a lot of the town employees >> right this isn't it should just be for the center for >> okay but I'm just saying so I think in a way it's a good idea

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>> right um we Um, if I may, we have an org chart I can show you of our town employees. >> It's in the annual budget book every year. If you guys want to see that, I can pull it up for you. >> Yeah, >> I think it's a great idea. I don't

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I do I think it's and I don't know if it would be just for the center because a lot of people who walk in >> the first question we get at the desk >> Harley you should be able to share sorry

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>> yeah no the first question we get at the desk a lot of times >> is do you have >> so an orchard No, no, not that. But do you have someone

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to help with this? Do you have a direct? Uh, not director, but you know. >> Right. So, are you >> So, maybe we could put something on the wall. >> So, are you saying that you think the

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volunteers don't know who is responsible? >> No. No. But I'll say maybe when people walk in if they saw >> the post or a paper with pictures of the director the outreach.

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>> So you van drivers. >> So you think that the organizational chart should be posted on the wall with pictures of the people in their various positions >> at the centers? >> Yeah. No, I think it's a good good idea.

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because we do >> you guys see my screen? >> I can. >> I think it's a good idea for the center. >> Okay. >> Uhhuh. >> Uh let's see.

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>> Kids doing their fourth grade project or family tree. >> So an org chart has a very particular look to it. >> So um we can certainly add pictures to it. Yeah. >> Yep. I think it will become clear when Carly pulls it up. >> Yes. Yeah.

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>> Okay. >> So, as part of this review, we will create or Katie. >> Nice. >> Yeah, I've seen that one. Yeah. So, that's >> But for but for our purposes, if we could just try to move this forward. For

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our purposes, we want a senior center organizational chart which will be publicly posted. >> So, let me um let me take your um your name your phone number. >> All right. That's Kristen. >> No, I I think that might help when they walk in and they they're new to this

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center too, >> right? >> So, who wants to take over that? Who wants to spearhead that? I'll take it. >> Okay. And I'm certainly happy to help with that because I have some of that information. >> Thank you, Kie. Thanks, Carly. So, we're

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going to do that. Volunteer management. That's all I have. Is job description supposed to be underneath that? >> So, volunteer management is the volunteer manual. And you're just waiting on me to finalize that. >> So, put that one as a as a high priority.

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>> All right. Do you want to work with anybody on that or are you good to kick that one on your own? >> I just have to finish. How long have you been with getting new or recruiting new or have there been additional volunteers coming in since the building and all? I mean, do you feel like there's been >> more volunteer activity than previously

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or not? >> No, not really. I picked up one or two new volunteers. um volunteers are uh like I don't know how to say this but it's there's a lot of discussion about it and

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then the actual yield from it is not as it's not a onetoone like someone says they want to volunteer and then suddenly it's a good fit or a good whatever like so there's a lot of back and forth that goes with that so I'm in conversation with probably five people right now

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about potential volunteer opportun unities, but you know, sometimes they just disappear. >> So, it happens, >> but I wouldn't say there's been a tremendous upswing. There's just there's always a couple of irons in the fire if

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that makes sense. >> Um, I don't know what job description >> do you need assistance on that. I think it was supposed to go under the volunteer management. I think there's still some additional lines underneath that like the the manual and then job

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descriptions. >> Um because you have job descriptions in the book, right? You were also waiting on the ones for >> Oh, was that that was related to having job descriptions after the latest union contract. So that is I mean I don't know

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that we have to put a priority on that because we're not in charge of that but whenever that new union contract is released then we can check that off. >> All right. I'm just write that pending union contract.

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>> All right. Yes. It's good to have accurate updated job descriptions for each staff member. >> All right. plan for evaluating new programs and it's it's an evaluation plan for programs and event not know which users special events and weekly events

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>> and by new you mean new of >> starting now like anything that's created from now henceforth or >> I think was part of also to is like, correct me if I paraphrase this wrong, but Katie does it now sort of manually.

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If she runs a program that was successful, that wasn't successful. You know what sort of drives that success? So, what she's look what you looking for is to say, "Hey, we just ran this new exercise class." You know, everybody

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wanted it, nobody came, you I mean that's simplistic but sort of like that type of >> so success well attended is successful and not well attended is not or >> no so that so that's the thing >> I'm making I'm sorry Cheryl did you want

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to something >> one of the the measures you would look for is is it cost effective is a satisfaction on a scale of 1 to 10 an eight or a two you know so that you could decide whether it's worthy of continuing it you know

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>> so Right now I'm setting the criteria for whether a program happens or doesn't happen, whether it continues or doesn't continue and it's based on my judgment. So there is no formal evaluation plan

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set on a set of statistics. So I mean I am deciding whether something is cost effective but if you asked me what is your criteria for cost effectiveness I would tell you

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it's not defined right so >> does it need to be formalized is this are we overthinking it are we making it more complicated than it needs to be is this can we defer to the executive director's opinion.

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>> Well, but that yes, you could. That's what we're doing right now. But the idea was for accreditation, there has to be formal evaluation. >> So, they something more formal. >> So, like as an example, some senior centers would say only five people

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signed up for that art class and therefore I'm not going to run it. I'm going to cancel it because you could have up to 15 people in it and therefore it was only onethird full versus I would say for those five people the impact of

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that program justifies the full cost it would have been a steal and a bargain and a super costefficient program had 15 people shown up but the value that I that I place on it is high enough to keep doing it >> and you derive that sense Um

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it was it was very valuable for the people who attended. That is you got a lot of bang for your buck for those folks. >> Right. >> Just on your sense of their needs and what you saw occurring as a result. >> Correct. Based on if it's something if

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it's a person who doesn't come in for any other purposes and therefore I'm this program is increasing my reach that's of value to me. if it's um something that someone changes the way they interact with others or or is you

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know a particularly joyful or meaningful experience right like I'm looking at that >> it's very qualitative because I've never written it down on a piece of paper for you guys but formalizing it would do that >> do we want to so do we want to

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try to formalize that and come up with a tool to you got, you know, measure that impact or >> or >> Yes. >> Okay. >> I know you've been trying to

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>> Yeah. No, the problem is with accreditations, the people who come to accredit you are going to talk to the general population and get not only the board

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and the town, but the general population and find out what they think, >> right? So, >> and so you want to please everybody on the programs. >> So, I I don't think you'll ever please

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everybody on the programs. The idea is that if you have a formal set of criteria for evaluating them >> if if someone stops at the lunch table and says, "Do you like the arts program?" It's okay if you say no I don't like the arts program but I have

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got a formal evaluation procedure that I've gone through and it's a highly rated program by its participants the director comments this that and the other because there's a formal evaluation plan then it puts each of those pieces into a larger puzzle. So

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it's similar to the marketing plan in that there is no formal structure for it but also there is no widespread documented >> right and as long as those

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>> that plan is followed >> or any exception to that plan is noted as why then you're fitting that criteria and everybody >> I'm not doing that. I'm just saying because I think you're hitting all the

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things I know you have to hit every month. >> Yeah, totally. >> It's needed. I don't but I think you're in talking to other people. Um,

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I just know they have parents, you know, I'm saying when I was in school. >> Mhm. >> There's a wide group. >> Right. Right. And that's part of why I've lobbyed for a larger senior center is that there are so many different pockets of people with different

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interests and different needs. So, in order to be able to offer programming that suits them all, >> you have to have more space. I would suggest that we put this as a medium priority because I do think structure needs to be in place because we want to kind of hit the ground running at the

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new center >> with an expectation that when you come to a big program, you're going to get a little survey at the end of it. Like we want to start setting good habits, right? or like you know you're

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gonna walk out the door and before you leave you have to either put a green card or a red card into a box or whatever whatever the method is. >> Y >> um you know I I do think we want to >> still some time on that. Sorry would like to

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>> that Dennis is going to take that. >> So Katie put on your academic hat for a minute >> assuming it still fits. Okay. >> The um are there

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are there tool for formalizing that kind of evaluation that is how do you measure bang for the bucks you know to be crass about it? >> Are there formal tools available? I mean, right now when I think about it, I simply think >> how much attendance,

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>> cost per attendee, >> um, kind of like a a subjective, did you enjoy the program or not? >> So, I think those right there encapsulate the three most common forms of program evaluation. But all you would have to do, you wouldn't even have to

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use AI. All you'd have to do is Google like program evaluation techniques in a community setting and we would find all the things that we needed. We would not need to recreate the wheel at all. It would just be a matter of deciding these

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are the tools we want to use both amongst staff, amongst the director, amongst users um and then formalizing that into a plan and putting into place. >> Yeah. because I think um I think maybe

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to Maj's point um or with the mayor's he with the new center I think it's going to be important for us to show to the community that the money is well spent in that the the bang for the buck that we're getting

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in terms of improved outcomes for health decreased social isolation less depression improved nutrition um fewer falls um all of those measures to the extent that we can kind of I

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guess it was Katie's point and at the start set the expectations >> for the people who are coming to the new center >> like this is what we hope you get out of it and this is how you can help us understand that better >> right

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>> um so all right yeah I'll >> it's a it's a big undertaking and it's something that may grow and shift over time. But this is something I feel like we've got about a year to get right and then it would be great to be able to

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show that, you know, only half of the people enjoyed the music program today. The music program during lunch. I'd be willing to bet you only half of them enjoyed it. Um, Noran said it was pretty good. >> It she came up during Elvis post.

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>> Yeah, >> she likes Elvis. But that's not to say she could still couldn't hear it, >> right? You know, >> well, she had her door closed, >> right? You can still hear, >> but but I guess what I'm saying is like that would be interesting to see. So, you could say if we can get some things in place now, you can say, well, only

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half of people enjoyed the program today if you do a satisfaction survey as people are listening to it, right? And then then you hope to say in the new building actually now it's like 90% of people said they enjoyed it because you

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know we weren't right on top of each other and it could happen a few minutes later and acoustics fit the space and all those things. >> Do you think next time if you put did you enjoy this yes or no at the table?

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>> Right. But that's >> because so many left. But that's the point that's the point that I'm making is that we have no formal evaluation. It doesn't have to be complex. It doesn't need to be a 12page document about it, but it's a some form of feedback,

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>> right? And how does that tie into number 18 or out of standard A which was this satisfaction survey for center users? >> Are you looking at them as the same? looking at them is different.

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>> Could it be the same? >> So they they would be related. So um I think line 18 there was um more like a large survey. >> So the last I did a large survey was

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right when I started and so the newsletter went out to >> and now you know I'd say that number is closer to 600 plus. Um, so and I you don't always you really

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rarely have more than a 10 to 15. So it's been long time since I've stuffed the newsletter with something and said, you know, return this, fill

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this out and return it. >> But your annual in-person gathering here you do on Saturdays captures some of that, >> right? So, so when you're talking about a program evaluation plan, the the listening session is one piece of it. So, you're saying, "Okay, here's the

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informal quant qualitative part, but to get a quantitative thing that I could score on a scale of one to five and compile data and come out with, you know, hard data, you need the other ones." >> Yeah. >> All right. >> So, yes, they're they're related.

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>> Okay. Yeah. All right. So the budget review every six months I think we have done >> I think we've said we were going to do it >> quarterly. >> No we're going to do that one every six months. Were we doing like were we doing like May or April?

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>> April and November something. >> Six months. When does the budget year start? >> July 1st. >> Yeah. So that's December. >> December. So I think it would be December and June or did you want to do it so that it's off? So if you guys want

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So January I will give you calendar year summary statistics. >> So you I've done those in January and then in August. So on the calendar year and on the fiscal year. Okay. >> So um if we could just stagger it off of that that would be great.

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>> Yeah. I think I think that's what we're talking about. So, we're talking about doing, you know, more of that October May type of deal. See, you're still not right on the year end, but you close enough to know what we had talked about it. I just

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don't have it down anymore. Wait, I don't know if I Well, we'll figure that out, but it's it's in play, so we'll work on that one. So the next one is I would suggest December as halfway through and May. >> Okay. So

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>> December and May. All right. Um perfect >> because it's obviously over in June. So that would give you basically seven weeks before the end of the fiscal year in May and I present it to you that second of May. >> So we really already sort of did the next one which was the emergency

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management plan. That's really more six six plus months. >> What is DRBC? Um, okay. Darus disaster recovery and BC is business continuity. >> So, and they're different things. I can recover from it, but how do I continue

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my business in the same? >> So, it's those are terminologies that I've always used. This emergency management plan is the same. >> So, we have um we have an emergency management plan as far as like a major

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snow event. We have that in place. Um but oh I guess that's technically disaster recovery I think. Um but business continuity >> um I have informal tools for that but it's

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not normalized. >> Yeah. So >> so that that would all be part of that emergency management but >> that would be more six months out that doesn't have to >> Yeah. So >> wherever you guys want to put it. Yeah. I mean, I think the new building is

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going to change back. >> Yes. Yeah, that's what I figured. Ch, you know. >> Yeah, it's gonna completely redo. >> Yeah, because and it might be broader there, too, >> you know, with everything that's going to be there. >> Yeah. What about what does everybody think about demographics, Cheryl? What

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do you think about demographics? >> I'm curious as to is it just what how we define who can utilize the center or who participates? No, my re my recollection of that from the section in the book was

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in here at the senior center resemble what the town's demographic is of that population. >> Do we match like >> Yeah. >> Yeah. And I and then part and some of that information may then feed other

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things. How do we get there? >> Yeah, I'd be happy to work on that. Um, >> yeah, and I think what we had concluded is >> do we need a pol a policy? We don't have a policy. >> So, what do you think for a timeline? >> No, I think we're also trying to figure

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out what it is. Cor am I correct? >> Yeah, >> that's probably But that's not a I mean, it's a high priority, but it more of a medium, would you say, Katie? Would you say more of a medium? >> Yeah. Yeah. Because I mean I think there's you could look at that in stages is

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>> identifying what is the demographic makeup of the town and the older adults in town right because >> our we don't have a lot of diversity in our current operate like our current users >> so we would have to identify what the

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demographic is in the town and specifically the older adults in them >> um and then whether or not who we're serveing surveying matches that and then then the next one is you're probably not going to be able to actually determine that beyond anecdotally because I don't

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correct collect hardly any demographic information and so then the next part will be how do we start collecting that information >> yeah but I think that's probably a medium

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based on the number and >> that would it would be more impact impactful. I mean urgently impactful if we lived in a really diverse community where for example are we providing meals that meet the dietary traditions of a

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specific ethnic group? Are we um providing activities that would attract people of culturally diverse or language you know um language specific populations? Um I don't know does this

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this town have um know what what the ethnic makeup of the town is that we would be trying to accommodate at the center and in improve outreach to them.

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>> That's why I think >> yeah that's on the um about error section or on the economic community development page. I have seen it before. I couldn't cite the statistics. >> Is that just on residents? That's not necessarily a senior resident vote.

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Correct. Okay. Yeah. So, we'd have to pull that out. >> Um, thank you for taking that out, Cheryl. >> What about a status in survey to center users? Is that something that, and yes, it's tied up into the other one. I realize

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that. >> But is that something that could start sooner rather than later without too much interruption? Is it worth it? I'm trying to I think we would want to have at least some preliminary

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understanding of how what we would be asking and what we would be doing with that data and how it fits into the broader evaluation plan because there are a ton of effort. Y to creating a survey is not that much effort. But

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entering data and compiling it into something meaningful is what takes a lot of time and because of this group, it's um less likely to be like a survey monkey tool that is going to tabulate it for

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>> we have those laptops. So could that be something that's set up to take that information in into the year? You you could, but then you you're going to have to uh assign a person to do that with each person. >> There's no there will be amongst my current users.

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>> Okay. >> Yes, you could put it out to the community that way, but amongst the current users, no. Right. Is there >> might be two? >> There's more than two, but it's not the majority. >> I can think of three

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that are proficient. >> All right. Um, so yes, but I think as part of a medium priority, I definitely >> was six months plus. >> Well, whatever you put on the evaluation plan. I thought that was medium six

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months. All right. See, you can tie those together. Okay. civilization questionnaire that is probably something that is then the question to who

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>> well it's all part of the whole >> right >> so I mean I think that's I think that's important to understand who is >> right but it links to the earlier one about >> well yeah we have that

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>> so I think some was this where everything came from because Number one or two was that socialized civilization identification, >> right? >> So once we identify them, >> right? >> Location and >> so I could that we could put that one underneath. So I can move that one to

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that locating and identifying. And I think the interesting piece there would be to fold that into a larger satisfaction, a larger user survey, not necessarily just on satisfaction, but a larger user

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survey because it would be really interesting to see if people who are regular senior center users feel less socially isolated than for example, the board of health just worked with GN9 to do that large scale across the 11 towns.

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social is isolation. Okay. And um you know they did a bunch of different risk factors, but we could compare and ideally you'd want to end up saying that people who are using the center are are less are feel less self that type of

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survey. >> Yeah. There was a a huge survey that was done across it was all these >> all those towns. Yeah. >> Did you get or could you get the results from that with that? >> Yeah. Yeah. it. Um, that might be interesting to see. Let me just look and see.

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>> Just, you know, more out of curiosity. >> Um, let me see if I can find it real quickly. Where would I have >> especially since that has been so, you know, that social isolization has been such a, I guess, topic for us in some

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respects. update. I'll find it because I don't see it right here. >> That would be great. Thank you. Um maybe this is it. Hang up. Let's move this window away from the

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shared application. What that means? Oh, see. >> Oh, that's still a lot of good information. Yeah. >> Is this on the town's website? >> No, I don't think so. >> How is it distributed? >> Uh, you probably got this. It was on It

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was in that group with the CHN. >> Oh, CHN. >> Okay. >> So, health care services for older adults are >> dental care,

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affordable housing. There's a lot of great information in that. >> It was a it was a big survey and we we did the survey here as well. Um, yeah. I mean, we could go through this

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at a different time, but, um, so, um, I can send that to the group. >> That'd be great. Thank you, Katie. >> So, we can hold off on that one, too. Um, the renting of space, which is the last one, was sort of just on there. I think more was a placeholder,

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but that doesn't Oh, rent renting the space to someone or rent space from someone. >> New I think it was renting the the new facility rent space was rented out. What what would need to be considered for the new one, >> right? So, I think that's just more on

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there as a placeholder. >> I see. because that was the accredit the accreditation required that there was a policy for community use of the space and and I had sense of the multi-purpose room and the

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new senior center would fall under the town already has like a large event reservation policy >> for the upstairs at town hall for peron park for any of the needing

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one form that you fill out for a large event. Um, so I assume we're going to fall under that, but that was part of the >> figuring out the specifics of it relative to the to the building. So, I'll update the list and I will get it

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back to everybody. So, please review when you get it to make sure I didn't misassign something to somebody. There might be some things that need some names next to it. So feel free to grab one if it's something that

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I don't mind doing working on my survey. >> All right. All right. So >> satisfaction survey. >> Okay. So once you get there, we can do those. >> Yeah. >> Um and so we'll move on to the director's report.

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>> Thank you for doing that. That that was helpful. Those All right. Okay. Sorry, I don't have the director's report printed in front of me, so I'm going to look at it. >> There we go. I'll ask you and you shall

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receive Kayla. >> All right. So, it was a fairly typical month in terms of participation. We had 156 older adults come a total of 614 times to programs. Um that does not

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count the meals on wheels or transportation. That's just for the programs here. Um or the or the social services, but that's programs. Um we were busy um with outreach. Uh 31 older adults were seen a total of 61 times in

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March. And keeping in mind that there are what 20 work days in a in a month. Um seeing 61 clients over 20 days. It's, you know, in addition to all the other things we do, it's a it's a full case

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load. Um, we are bringing in a lot more new clients that way than we are for lunches or programs. Uh, right now um suggestion box was empty and uh outreach

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is still working on the social media series targeted towards older adults. No updates on that. Um in terms of meals, 73 older adults uh received a total of 299 meals. So just to give you an idea, there's, you know, a certain set of

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people who come every day and then there's a certain set of people who come once a week because they come um because they want to have lunch and then play Mexican train or they have they come for lunch and a program on a specific day.

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And then there's some people who come only for special events. There are some people who just come because they like the food that's happening. So though we have a 24 seat dining room, it's not the same 24 people sitting in those seats every day. There's 73 people who sat in

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those 24 seats. >> Um 112 meals were delivered to nine Meals on Wheels clients. That that headcount continues to fall. It's an ongoing service delivery issue that I feel very frustrated about, but I don't

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know how to impact that. >> So, I'm sorry. So, the hund meals on wheels >> are the homes delivered meals. >> Right. >> Right. So, in the town of Air, you had nine clients who each, you know, average

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10 or 12 meals a month, >> about three meals a week, >> but we don't So, We don't know how the who's on the waiting list or who is not receiving them. >> So,

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um >> I guess I'm What's the nature of your frustration? And >> so, when I first started here, that number was like 35. >> Wow. >> Clients. >> Clients. Yep. And I don't think that there are a quarter of the people who

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need them now. I think there was a little bit of inflation of those numbers because people they were being more lenient with who they with the criteria during COVID so that people could stay safe. But I would

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say, you know, that number could easily be double what it is right now. Um the problem is is that there's a shortfall in funding and so my

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understanding I'm like going to say my understanding at a public meeting but my understanding is it used to be in the past that I could have someone sit in my office and we would call to mock and do an intake interview that takes about 10 minutes and it goes through the criteria

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for qualifying on for meals on wheels and I could help a client self-enroll in Meals on Wheels and as long as they met the criteria, they could sign up for it. That is a call that's not even worth making now because basically no one that

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I call with is getting approved for the program even though they meet the criteria. >> And the criteria that you site is from where? How do you know? >> From mock. So >> a walk on it has as published criteria

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about >> I don't know if they're published or not but the idea is that you have to um have trouble have significant difficulty shopping for food preparing food um or there's a third one Cheryl am I missing

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the third one you have to have significant trouble shopping like getting to a grocery >> is is there an income cut off Katie >> uh so not through meals on wheels because there's a suggested donation that goes with it and that is on a

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sliding scale. >> Okay. >> But then >> so meals is not homecoming >> typical >> to the best of my knowledge. No. >> Okay. >> So um because it's supposed to be based on your ability

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>> to go out and get the food and to prepare it. So, for example, let's say you have severe arthritis in your hand and you can no longer hold a knife safely to safely chop vegetables, right? Like that's >> or to safely put something in the oven,

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>> right? Or you can't, right? Or you can't pick up a skillet anymore, right? So, those are part of the criteria. So, it's supposed to be functional based rather than income based. So then my second understanding is that

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because Aging Services of North Central Mass, which is our ASAP, which is incomebased, >> Yeah. >> has their own line of funding, MAC cannot turn them down. So their clients go in.

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>> So they're trumping everybody else. >> And yet a services due to their own lack of funds, people who don't qualify for aging services but meet the functional requirements, right? Y >> and so that part is frustrating.

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>> And so then >> then it rolls like >> I'm talking about like a a rolling target here, if that's the right analogy. But then sometimes you can't get people into aging services because they're so

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backlogged even though you meet aging services criteria and aging services themselves will say well the fastest way to get on our case roll is to report someone through protective. >> Well not everything is protective qualified because there's a set of criteria for that too.

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So, it's it's frustrating for me and my outreach staff because you just want to get services for people who need them. Um, and we've talked about whether our department can service people who are on

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a wait list for these services, but they won't give us the weight list because they say it's HIPPA and like this is not medical information. Mhm. >> Well, not only that, but they could >> it's a >> if they were interested in doing that,

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they could simply ask the person for permission to give you the information and if the person agreed. >> Correct. >> Presumably a resident of air who felt like they needed services. >> Correct. >> Then and and I developed a form, a

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release form that would allow such a thing and they would not accept it. Actually, I should say Britney and I together, the previous social worker and I together worked on that >> and is and do you have an understanding of the relationship between the aging

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services of North Central and Mach like do they talk on a regular basis compare notes meet monthly? >> I that I don't know. >> Okay. >> That I'm not sure about. So um so I do think I do think we as a a

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department could play a role in in helping people stay afloat while they're on these weight lists. But again, coming back to the organizational capacity right now because there's so much on my plate

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>> that Mary Ellen has again 61 visits >> in the month of March alone just on her job. >> What's the average amount of time on a visit? Do you know? >> It really depends. So sometimes something is um

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>> fairly easy and straightforward. So, let's say someone has a broken EBT card, like a physically broken EBT card, and they >> don't know how to get it replaced. >> So, that if I if we call at the right time, that could be a 15minute phone

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call together versus if someone needs assistance with DTA. Um, you're going to be on the phone for 45 minutes. Even if you call in the morning, if you call in the afternoon, it's going to be like an hour and a half. You're going to be on hold. Okay. >> Or if I helping someone bring their

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Comcast bill down, that's easily an hour. Uh if it's a family, >> want to come sit with me for a while? >> I know. >> That's one of my favorite things to do though is because I just don't accept

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all of the runaround that's designed to make you give up and keep your current package. And I'm like, as I said when we first started this call, I enjoy that. I get like a sick of sick little bit of sick pleasure out of that. >> I want to talk to somebody at Hulu. Lenny Lemon, >> I want it personally.

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>> So, um, but if you get into something that has family dynamics involved in it, it could easily be two hours, right? It just depends upon >> what the situation is. >> Family dynamics. >> Um, so let's see. Transportation, 67

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riders, 510 trips. That's um the 510 trips might be a smidge over. We're usually in the upper 400s. So 510 is a little bit of a threshold we just went over. Um I am currently working with the

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transportation staff to come up with some metrics for town hall. Um they're the town manager's office is supportive of my desire to have a second van in place before we

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open the new building. Um but renegotiating a contract with MAR takes time. Um so I sent the information and and some brief rationale to the town manager's office, but I'm also working

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on a more complete memo with data. So, for example, um you know, I had um one of my drivers look back through the data for the last two years, and the hours of 1 to 3 p.m. are actually some of our busiest times. >> That makes sense. >> Right. To know when when to overlay a

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second driver and when not to. >> Um you know, evenings are not as busy, but they are >> critical for specific outings and specific functions. >> Um >> yeah. So, >> okay. uh school again that

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>> I think we talked I mean this is going back almost a year now I think >> but I think it would be great having second in place before the new building opens and have maybe three months of being able to kind of refine the route

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and the times and get the word out >> so that as soon that is on day one when the building opens yeah I mean for the first three months of the building being open. It'd be great if we weren't scrambling,

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>> right? There'll be enough. >> Yeah. To have me time so that we know >> Yep. >> because that's going to be I think even people who ultimately don't turn out to be regular users. There's going to be a lot of demand in the first three to six months just to see the new structure. So,

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>> Sure. Sure. Uh let's see. Hopefully, you guys are still logging your volunteer time. We had 15 volunteers work a total of 221 hours. That is over $3,000 in uh value to the town, which is huge. Um so

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I'm very very thankful for our volunteers. We have two new volunteers and as I said before, a couple of people who are in process um who I hope to bring on board. Um the building committee, there's nothing really

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interesting to report right now. The value engineering is going to be they're meeting the building committee is meeting on Thursday. We'll be finishing up some of the value engineering conversation. Um it's really about permitting environmental permitting planning board

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those sorts of things right now. Um with the goal of um I believe bidding in August so groundbreaking in the fall. >> Okay. a lot of factors in in flux there, but that's that's the goal.

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>> Um, let's see. I think that's really everything um for main. >> Any questions? >> So, just one thing before we get into that website review. I will not be here

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at the May meeting. >> So, >> I'm sorry. before we get into what we do >> the website content review. >> Oh, okay. >> On the agenda, it I will not be here at the main meeting. >> So, we will miss

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>> I'll get you all the stuff beforehand. >> Okay. Yeah, that's you still be able to submit the agenda. >> So, send me agenda items and those types of things and I'll make sure they're on there and I'll get that updated listing to you. I'll let you know ahead if I'm going to

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be 15 maybe out of 10. >> Well, that would be >> Yeah, exactly. So, the sooner you know on that one, the better off. And >> we are either gone that week or the week before probably the week before. Now we

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are attempting now we are just looking at what the senior center page on the new website looks like. >> So um so start the link back to that Cheryl. I'll definitely let you know as if and as soon as possible if there's

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going to be meeting >> thank you thanks for that. I'll just keep aware of that. >> All right. >> Thank you. Yep. >> Yeah. >> So, in the interest of time because it's 3:30, I'd like to start with your

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>> website. So, there's the >> the Council on Aging Board website, there's the senior center website. I saw, >> right? So, and this has always been here. Um, but I I can now edit this. So, um, I

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couldn't edit it before. I can edit the department. both the both the boards and the seniors >> because I used to only be able to edit my departmental website but now I can edit this one too. >> So um you know I think this first page

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is supposed to be a pretty standard one but so you have your contact information. Sorry, this I don't know how to make that. >> Well, first thing there should be what those dates mean should be spec expiration or term expiration.

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>> I just I think on the contact us the physical address should be there when it says it's a physical address. >> Oh, okay. Yeah, >> it's more of a minor thing, but I don't know what the directory is. Is that would that be for and find out?

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>> Oh, yeah. Okay. >> So, they should be able to email us from there. >> Uh, but you don't you don't have anything under your directory. >> So,

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>> so can they email Can we go down here? >> So the directory is broken. So yeah, >> but our email should be added to the sideboard. >> Well, I think just >> turn it into turn our names into hyperlinks for email purposes.

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>> Yeah. Right. So there's um I will inquire with the IT director >> staff. Um when you click that when you when you have a hyperlink it it fills out it takes you to the form inquiry and you do a form inquiry and then I get an

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email from website form inquiry. So that the email address is not actually ever displayed anywhere because I think that's a security issue. >> Oh we have the >> right okay virus in the town

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>> then I I think it's more like for bots and stuff. >> Okay. Um, okay. >> So, you have to fill out the I can check with John and see if that's still the guiding principle behind that. But certainly the directory is broken. So, we'll figure out how they want to handle that.

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>> So, >> and the easier I I mean I know that there's a relationship between e, you know, ease of use and security concerns and there's always a tradeoff there. I think it it I think it would be

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helpful for the people to be able Now, I don't anticipate a deluge of emails from people I don't already know, don't get me wrong, but I think it would be good if the people could email us fairly conveniently. >> Yeah. >> By clicking on our names. >> Yeah. And and I I'll just follow up with

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John with that. So, >> um Okay. So, in terms of the what you have going on here on on the left side for content, you have policies. >> Yep. >> And

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that is just a description and a link to something that's going to take you to the document folder. It goes >> Yep. So, there that's there's that. >> Yep. It's probably time to review that again. >> Yeah, we actually did. >> No, that was last year. should review it

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annually. >> I think we had said that was going to be changed every summer. >> Yeah, >> that went on in April of last year, I noticed, but yeah, that should be like reviewed like probably like the August time, right? >> Yeah. Okay. And then you have the standard agendas meeting. So, this is a

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a very much a form for the um for the town. >> So, just um March 19th, that's an incorrect entry. That's a building. >> Oh, okay. >> That's a building committee meeting. >> Yeah.

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>> Um the March 10th is obviously our March meeting and then April soon. >> Nice catch, Dennis. >> Well, I had seen it. I saw it last month as well and it was But anyway, >> so the minutes are posted only by the town

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clerk. >> Yep. Um, I can however post media and the the policy for the town for website posting because they have a policy for that says that the minutes have to be posted before the media can be posted.

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So once minutes are posted here, like I've gone back and I'm sure at some point the town clerk might do it, but the town clerk's really focused on what's required for open meeting. >> And so um I can go back >> to Apac's website and take the link and

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post that media here, but I'm not supposed to do it until after the minutes. As a matter of town policy, it is not the case that packet

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information has to be posted along with the minutes along with the agenda, but rather packet information may or may not be posted >> depending on the discretion of that. As it was described to me at the last

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department head meeting was that the requirements that open meeting law really have to do with agendas and minutes and that packets are for ease of participation by the public whether they're in person or whether

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they're online and so I think that process because this this website we moved over to this sort of new platform because it has enhanced security that we are really require ired to have. So, but I think there needs a little to be a little bit of time to let some of this

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um settle out because >> it was a little bit more free form before and this has different structures to it. So, I think they're trying to figure out what's the best structure. So, like you cannot add a column to this chart that says packets because that would be the easiest thing.

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>> Um, who would I talk to about that? >> I I think they're already aware of it and already trying to work through it. I mean, that's obviously an IT It's an IT It's It's John. It's an IT thing. Um, so

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I was playing around with Susan about whether or not I could get the packet included with the agenda and if we could live link to things like this is levels of detail, you don't need to focus on, but I I've been playing around with it for the building

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committee and none of it seems to quite be working right. So, >> so I mean as a rep my larger concern is that it seems a little too cute by Hoff to

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claim open meeting law and transparency when the planning board could have a meeting where they simply post the agenda in a timely way. But on all the charts, graphs, maps, relevant bylaws for the public attending

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would not be available ahead of time and they would be in compliance with the open meeting law. I mean, that doesn't make much sense to me, but I and I know that that's beyond the purview, >> right? Yeah, that's >> that. So, but for our purposes,

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>> but it's still the same with ours because we're not providing anything on our meeting beforehand other than the agenda, >> right? Well, previously we would include the packet, you know, whatever like drafts of some documents or I would >> if I had kept up with it, the meeting

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minutes would have been, you know, the drafts of meeting minutes and that kind of thing. But for our purposes going forward for posting the minutes, I will simply include whatever packet information this

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most like the director's report just as part of the minutes and it will be posted there >> after the fact. >> After the fact >> y >> prior to the meeting for our and again just given the nature of our committee it doesn't raise a whole lot of red

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flags for me. Um but I can see where for substantially substantially other committees it would be a huge >> so it's not that you can't post documents. So um I don't know where the documents

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>> post documents on this page at minute and pass. >> So so see let me go to the building committee >> right. So um actually hang on let me go back to your on the left side here. you do not have a

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tab labeled documents, >> right? But in comparison, I'll just pick the other one that I'm involved with. So over here, documents. So you guys could say I would like a document

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>> tab over here and then that would allow me to put up the director's report and you could say to me, can you load this up in the documents? and then they're there. It's not the same as it being. It

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used to be like the calendar page where the agenda and the packet was right there together. We can still do it in a segmented way through through adding documents. >> Can I ask a question, >> Katie? >> Yeah.

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>> You know, I think the documents is excellent. Could we also have a um a category for forms? For example, if someone was applying to be a director, if we had a vacancy, they could fill out that form through the web page and then

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all of the current directors should see who is applying or I'm trying to think other forms um application forms for whatever for the board. Um >> right, >> just to have that capacity even if we don't use it all the time. So we could

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have documents and then forms forms that could be filled in and then submitted and uploaded back to the site. >> Yeah. I mean I think if we knew what those forms would be and they were within the purview of the COA board then

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yes. Um so in terms of documents this is what it it's just this is text that I edit and it's just done by date of the meeting. So there's a whole year of building committee documents missing

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that >> I've been assured is going to be restored. >> So um >> so are those all the attachments that are in >> those are essentially the packet. So think of documents here. These are the packets for every single one of the

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meetings that we've had. But the only place where agenda it used to be agendas and packets were pass were posted together. The only place you can get that now is

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>> you can't get the agenda in there. >> So, so here right is in the calendar. If you clicked from the calendar view, it would show you. So, this takes you to

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a calendar view. And so, you've got not the agenda. No, you have the agenda and the documents posted. So again, the town is trying to figure this out. But whereas it was sort of a free form page where you could post those things

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together, now it's siloed. This is the agenda center. This is the document center. This is the calendar center. So each of the functions of the website is much more structured, but they don't overlay

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on top of each other in the seamless kind of way that it did before. So the concern is and specifically for us although I suspect it applies to all departments is how are they going to or how are we going to manage ver version control

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so that the director's report that I attached to the back of the minutes that is then submitted as the director's report for the month >> is identical with the director's report that you have posted to the documents page or am I not

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>> and and you know if there were some and again for us if there were some minor edits you know no no harm no follow >> right so I it that's getting really specific but the >> it should be one or the other shouldn't it >> well that's what I think that's what the town is trying to figure out right now

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is that in order to put a document on it gets loaded into the document center and then it's linked into other pages of the website >> but because that is still all being sorted out the workaround to it is to scan it in there.

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>> So, it would appear as a scanned version of that document with the minutes. >> But if we add a documents page, we would upload it. I would upload it to the document center and then link it into the documents page. So, are you

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suggesting we should wait until the town comes up with what the what they're looking for the procedure to be or the policy to be or >> is it still every man for himself? >> I mean, I I think I mean, for our per I

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mean, version control is >> our purpose, we're going back to what we talked about at the meetings on that date. So with that, >> so so but do we have to be organized by meeting?

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>> I mean to be honest with you, I'd prefer to see the agenda in one place and the documents in another >> and you know because sometimes because that way they could just go in and look at each individual document versus having to look at the whole agenda whatever go through it

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>> and >> Hey Cheryl, you still okay? I notice it's 3:45. still here. Still attentive. Yeah, I'm good. >> And that's Thank you. >> Directed

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documents are fine. >> So, I think at least a start would be to add a document >> y tab there. Okay. >> Yeah. >> Now, can you do that or does that have to be requested from I can do that. >> All right. Okay. So,

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so in terms of forms, I'm struggling to think about a form that falls under the COA board. So, I'm going to think about that for a little bit. Are there other things >> just in case we have one in the future? I'm just it would be nice to have that capacity.

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I think for the I think for the public well as we discussed previously having our emails available so people can email us or maybe having a form where it's emailed to the chair you know the chair can pick it up in her email that and it

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kind of goes to the point earlier from Barbara about giving the public a way to reach out to us >> right >> excluding >> yeah% fine to the extent that the public sees us as

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available to them to respond to anything I it would be good. >> Yeah. >> So let's look at let's look at other boards and committees. So if we look at conservation commission for example when

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you go to theirs they they are they have a meeting schedule. They have other they have other documents up here. Right. They have different things here or let's see how to put on meet and

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>> they look like they have their act together in the conservation board. >> I think part of it's because of what they what they do, >> right? >> So parks and wreck has hiking opportunities, the park facility use form, they have their programs, right?

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This is more of a there's a parks and wreck board, >> but this and then there's the parks and recck department, right? So, but by comparison, so if you Oops, sorry, wrong one. Um, if you come to the

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senior center, so again, this I'm working on people understanding that I am not the council on aging, you are, but there's a common vernacular for that. So, >> so this first one links over to your page. This one. So, I've got my mission.

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I guess I do have mission up here. I've got my staff and everybody is uh and I'm missing Donna here. >> Um, >> so, >> but then I have I have more content on my page. So, then I've got the links of

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interest related to these broader categories and each of them is linked within it. So, it's just some of our most common things. I have got the van schedule. >> Okay. Yeah. >> Right. And uh I can take that down now.

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>> Right. So I need to go through some of mine. Then I have a page for the newsletter and where the newsletter is available. >> Um I have senior center this newsletter up or is it just do I

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>> So you don't keep back copies of it up. It's all >> I do. So, what's funny is um this is something that changed from the old website to the new website. So, I used to just have a list, the top, right? But now it is just this month's newsletter.

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But if I went to I don't even know how to get to the agenda center. >> Uh somewhere on this website, >> I think about air and then all the way to the bottom. >> Yeah. No, no, no. On the page about air, click

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on about air and then go all the way all the way. There you go. >> No, it's actually the document center. Forms and documents. So, if I went to forms and documents and then to council

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on aging. >> That's nice water in store. >> You didn't know that? >> No, I'm aware of that. >> Katie, you just answered my question. There is a a a place on this website to

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upload forms and there it is. whether it's forms for whatever department you go to that so we could direct people if there was a form that we needed at some point for example in the future if we do have a form for people to apply to rent out the senior center

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um that would theoretically be posted here. >> Yeah. >> Yeah. >> So I know where it is when I logged in as myself. I'm just trying to figure out where >> as a citizen as a citizen.

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So document >> I think the news all the previous newsletters should be available from the senior center page. >> I don't disagree. >> I'm just saying that's not the way the website is.

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>> So do okay. So I have no air document center. So it must be someplace off the main part of the website. So here if I went to departments and then Council on Aging Senior Center

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and then 2025, I can look at all the newsletters. To me, like I said, the town's working this out because this is very siloed. Agendas are an agenda center. Documents are in document center. They're not um as intuitive to

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the public. It's much more organized from a >> organizational perspective, but it's less user friendly and and everybody is aware of that. Believe me, everybody at town hall is aware of that. >> I clicked one of those months.

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>> So, if I click 2025, it just automatically loads up the newsletter. It should say newsletter. So, you know, >> but it should now because it used to say it used to be on the newsletter and it used to say 2025 longevity ledgers,

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right? But now, but now it's in a document center and so I can go back and edit all those tags that are on it one by one for the last five years, so 60 of them. I can edit those titles. I have other things that are priority time. So,

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um, so what I wanted to largely focus on today is what's on yours. And so I've got a list here of things that you'd like to see, but >> but in addition to what's here, are

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there other things that you would like to see? And you don't have to have an answer right now. Give some thought to what else you'd like to see there. I think might make a suggestion that we all take a look at other pages in the >> Yeah. >> the town, but maybe also take a look at

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some of the surrounding towns and see >> see what some of them may have on it. >> That's where um >> Yep. >> And some towns may have >> That's a great suggestion. >> I think most towns are going to have their COA board siloed from their senior

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center department, right? And so there's >> you you when you click on this >> now >> you're going to go over there. >> When you click on that phone in red >> or over here. >> Yeah. What does that do? >> Calls. It's asking me if I want to pick

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an app to call you with >> to call who? >> At the center. >> That's what it will do. I'll have to not the coating. >> Anytime you click a number, we'll ask

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let me go back to you guys. >> Yeah. So, >> we do not have a Oh, you do have it's for here. Yeah. >> So, and again I just talk just people talking here and having a small private conversation.

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Um >> that's in a it's in a public open meeting. >> The um do we want to All right. So we are the Council on Aging board of directors. >> Do you from your page want to delete

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Council on Aging and just have senior center? >> Yeah. Yes. >> And why have you not done so? >> Uh because I did not previously have control. Well, actually I did there. I

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didn't have it in the drop-own menu. I don't actually even know if I can in the drop-down menu if I can edit that. That's a good question. If I can edit what's right here >> because that should really say senior center and then be down here.

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>> So, okay. So, the park So, parks and wrecks has park and recck committee and parks and recck department, >> right? So parks and wreck is Sarah and I think she has one other person

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maybe. So this is and then she also has >> uh she's kind of that's a really interesting because she doesn't have a link over to her board. So she's got her members here. >> Yeah. >> Right. And I was in I was in departments

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for that. Right. It's in the parks and rec department. And then I think if you go to programs, you're going to leave and go to my so they've got a lot more information

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over here >> versus let's go to board and committee. But if that's the case, if you had like my senior center online, that's what that link would pertain to. Correct. If it was that type of >> if it was that kind of thing. Yeah. Yeah. So then parks and wreck really

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this first page is the same for the parks and wreck. That's the same. >> Actually, this is the same. It's the complete This is the a duplicate page. So you get you could get to the same place from parks and wreck board and committee or the department.

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>> It's the same place. What about the library? Is that the same? >> So if I look at the library, I'm going to go to the libraryies external site. >> But if I go

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>> which is not which is not part of the town, >> right? But if I go to the board, then I've got library trustees >> and they are they do appear then to be I mean I know they're not a town board in the same way, but they just have agendas

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and minutes. >> Y >> So it each of the boards and committees plays a different role relative to their professional staff. >> That's sometimes you see that in appointed appointed versus elected boards. So, I think the main takeaway

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from this is I don't think you're bound by every board and committee having the same thing on their website. I think you should think about >> what works for us, >> what works for you guys, and then we can add things to this left toolbar. Um

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>> my only comment is is that a lot of times the people I look >> they might just hit council of agent on agent >> right because it comes first. Yeah but >> and then >> I think as long as you can flip between

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the two right >> I don't Yeah and you can >> and you can like the senior center website and as long as the senior center it can go back to >> Yeah. You have to know is the thing I'm interested in is it a boarding committee or is it a department? >> Is it going to bother you?

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>> Yeah. And I think that >> if we're there >> if you go to your council on aging senior center >> so I would like that to just say senior center >> but also there it should just say >> this I can change no problem. Right. >> I have to I I'm not sure I've not tried

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to edit anything in the drop down menu. >> So then the boards and committees would be us. Yeah. >> Right. So it would it's more delineated. Yeah. Um they have kept council on aging in the past because >> the omnibus budget says COA.

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>> The omnibus budget should also senior center whatever >> is this. It's like a vestigial tale of like the way things used to be run. Yeah. >> I mean, so the other thing to consider and this is going to open up canon

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worms. Um, and I, you know, I'm not going to what extent should in this particular case Mary be able to control the content of the senior center, I mean the council on a board of directors website.

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>> I think they should be able to make a request to somebody, but I don't think they should let in a not >> I don't think. >> No, no, no. that is appointed chairs of various volunteer committees should be able to edit >> because you have because you have no

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idea what their skills are. You also have no idea is how they're going to access that site or what they're going to do with it. I think that just opens up another can of worms. It should be somebody who is accountable in some way, shape or form from the town and to the town.

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>> Yep. not not in a financial basis fority and they don't pay me >> if I >> I did my own websites in school >> but somebody else who comes on term might not have any skills

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>> you know I just don't I don't think that that where it's a public facing document like that that's representing the town that >> right I don't think >> I don't think it should >> say what are your thoughts on that should be doing it >> uh I just the underlying structure of it

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is more complex than >> right >> most people are going to want to fool with and because >> right >> a a a board chair could change every single year um >> and it should >> yeah so

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I mean I I think that's something I can certainly just facilitate >> I think so I mean I think the board chairs ought to be able to request a change made to their page and have confidence that should be honored, right? >> Yeah. By, you know, by it. But I I don't think that

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>> Yep. >> You know, >> it's already a mistake. 18 Palm Street. We >> I mean, sorry. >> Yep. I'll fix that. >> No. And that wasn't on the other page either.

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>> So, this I'm on the senior centers page now. >> Yeah. >> And so, you guys >> Yeah. Um, >> sorry. No, >> no, that's Well, it's perfect. Yeah, I think >> you don't have 18 Pond Street here. >> That's what I'm saying is I think there

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are some things that especially as it pertains to your page >> that have never been edited by me >> that now I can edit it. Why don't we make it as beefy or not beefy as you

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would like it to be? And then there are errors with the way things moved over that I need to fix on my side too. >> But I think we all should look at it and >> and we then we can talk about what types of things we want to see or how we want that

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>> page to look or not look. >> Yep. >> Dennis Cheryl, what are your thoughts? >> I think it looks great. My only criticism is someone with very limited vision that all of these pages the font

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and the and the size I'm I'm I'm sure you can increase them. I I'm not on the site now. >> There we go. So if I if I click that accessibility options >> to look much better. Yep. >> Perfect.

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>> Each individual person has to do that on their own. So you would set your the way you would view it >> right based on your device. >> But that might throw you off down that. Um >> other question that I have um

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is there a button where you can um change the language Google translate or whatever that would change the the language from English to Spanish for example or English to French or English to Brazilian Portuguese.

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>> I think it would depend on which browser you were using. If you >> No, I meant I meant on the website itself. When I did the Spanishame Center site, we had a Google translate button. We could translate into 26 different languages. As long as it wasn't a JPEG file, if it was a regular text file, it

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would translate it. Um, and I didn't see >> I didn't look very in depth. I don't see it either. So, I didn't know. >> Let me comment on that. We did that at school and we ended up going from an English school to a Portuguese school. >> Nothing wrong with that in my book.

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whatever whatever um and then you can you can toggle back you can toggle back to English >> outside the scope of our meeting. >> So um so I I I hear you. So that's a so

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Cheryl if you are on um the website like this. Do you see the bottom right hand here where you can hit the accessibility? >> There's a place to report an accessibility issue right here. And >> excellent. I don't know who to I presume

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that goes to the IT director. >> Sure. >> So that might be a good place to put in that. >> Perfect. >> So the IT director is the is the web master. >> Correct.

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>> Correct. >> And the network manager network, >> right? All right. Now, >> the button I was talking about is is you So, say you spoke Portuguese and you got to the site. If there was an embedded

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Google Translate, you just click it and the whole page if it was a text file would translate, but it doesn't stay that way. I mean, the next user would come in and see it in its primary language, which would be English. It's just an accessibility as as Katie is saying, accessibility. If I'm doing

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demographics, if I'm doing demographics for the for the um report, I'm going to be looking at what the languages spoken in town are to make some suggestions. >> Yeah, absolutely. Because theoretically anything that we

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print or anything that we post our newsletter, if there's a certain percentage of people in town that are non-English-speaking or limited English proficiency, then maybe we can think, oh, that's nice. That contrast that you just had. How did you do that? >> Yeah. So, so I'm in that I pushed the

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accessibility button and then there was des that's really nice for me. I mean, for my um I have visual field deficits. That's really helpful with a dark background. >> You like this, too? >> Oh, yeah. Very nice.

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>> That's great. Yeah. So, then there's >> Yeah. So, there's all these different versions of it. This is like the iPhone dark mode, which is my preference. >> A lot of people like the blue with the

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>> So, if I go back just to I'm >> then we can do a color shift. Depending on if you're color blind, we can shift through those. >> Very nice. >> What are we animating? >> If you had a picture, you could have somebody dancing.

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>> Um, font. >> Oh, we can change my font. >> So, you can depending on what you can >> I mean, and this is just for the viewer viewing it. Yeah. >> Um, >> if you had an image in there and you

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wanted to, but you probably have to go like that. Could you do it? >> You probably have to go in. >> Okay. Can we move on? >> Yeah. So, you know, in some respects, okay, that's a that accessibility, you know, should there be something out

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there or some place to English >> where >> it was down um it was it in that accessibility? >> No, it was in that

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So I guess is for PE I suppose to let people know that that's there and how to do it. >> Is that something? But no, I'll >> you and I don't know but >> I did see it >> people who

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you know is is that is that person with a check mark a common accessibility button? I don't I don't know >> or you know let people know >> if you've got if you've got vision well I can't read the things. Oh, but there

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isn't a there isn't an area there for you to change it. >> Okay. The um is the >> the underlying structure and and the linking

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>> is the web master that is is is there a uh are are all the changes being that is once a week he goes in and well during the week he compiles suggestions, requests, mistakes some da da da da

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>> and then one day a week or one day of two weeks he goes in and he makes the changes then he alters the link and he kind of redesigns things and sets it up in in a new way and then takes in more suggestion and then or is

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it on an ongoing basis every day he may or may not change things depending on how the that is it would seem to me that it would be easier and a more formal process for him to take in all the information the request da da we want

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and then once every two so that >> I don't I don't know how he manages his workflow and it would vary by department so for example I don't ask John to make any changes for me I go in and make the changes on demand as needed right like I

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had to learn format >> my point is that if if he makes changes that move your page or alter links to your page or alter the look and feel of the page. >> He can do that.

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>> Yes, he can. But >> I >> his changes trump your changes as they should. >> Right. But but again, so I think there are some department heads who are less comfortable with

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website design or whatever and so they may be submitting all of those changes to the IT director and I don't know how he prioritizes or schedules those things >> for the department heads that are comfortable with doing it themselves. They're doing it themselves. I can't

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imagine a situation in which there would be a wholesale change made at this point >> without me knowing about it without me being able to have a conversation with him. So I I don't think that's a I don't

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know that that's a real concern. I guess is >> well my concern is that for the people who are using the website >> right >> what level of reliability is there from day to day week to week that when I clicked here I used to be able to get

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there now when I click here I can't get there because right >> and at what point is is the public kind of comfortable with the settled design of the website or not and again I'm I'm not implying that that should have been

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settled or has to be settled now, >> right? >> But knowing when it, you know, when you've reached the settled point, >> right? I I don't have a good answer for you because, you know, obviously there was a huge shift from the old website to the new website,

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>> but like >> let's say you're shopping on Amazon and you're getting a delivery. Amazon can change their website whenever they want. They don't need to tell you, nor do they need to allow you to get comfortable or any of those things. They just make those changes >> and it's a pain in the ass. >> Yeah.

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>> And it makes me distrust Amazon and it makes me more likely to shop somewhere else >> which is not something that you would want from a town website. >> Right. >> Sure. I mean I think we all just made a huge shift from the old website to the new website. I mean I found the meeting

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agendas and the links easier on the new one today than I did on the old one. Just saying. I think you know I think it's very good. >> Yeah. I mean, >> and people view information and sort information very differently. >> So, I think what's easier for one person

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and harder for another, like I want it all in one place. And yet, if it makes methodical sense, even if it's separate, it might >> work better with someone else's way they process information. >> One's not right or wrong. They're just different. So, I think the biggest

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change is already over. And then it would be how do you get how are how quickly are you able to get used to the new setup? So I think also too is just they're still probably going through to figure out what's missing or what needs to be done.

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>> That's going to be a multi-month process. >> It is not that sort of problem. >> Yeah. >> That's the genesis of the question that is in At what point do the people know

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>> we have the finished product? And again, I understand that it is an ever evolving thing. >> It changes every day because people are posting new agendas every day, >> right? But the form and the function and where things are linked and and how the structure of the pages is set up that

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shouldn't change very frequently. >> No. No. >> The content on each individual page can certainly change, you know, right? hourly perhaps if necessary. >> I feel your anxiety, Dennis. When I logged on, I thought, "Oh no, this is a

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new website. How am I gonna find the email log in?" So that little voice in the of course I found it. I found it, but I was worried because it was a new, you know, visual. But yeah, visual. He just lost the

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>> deed. Yep. >> Did you get Are you still Can you still see us, Cheryl? Or can you hear us? >> I can hear I can hear you, but I can't see you. So, >> sorry. No, that's all right. I just did I unplug the wrong thing. I didn't need you to uh

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plug >> at this point. The audio is more important, I guess. >> Okay. Sorry. I think I plugged the owl and I didn't have the laptop plugged in. >> No worries. Hang on. I was just more want I know when gets too low it kills

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it, right? >> Yeah. >> All right. >> So, Madam Chair, could I ask can I make a motion to adjurnn? >> All in favor? Cheryl, you to adjourn Dennis?

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>> I Cheryl. Um, Marge, >> whoever I am, I >> Mary. Yes. All right. I thank you all very much and I will let everybody know about the Yeah, May 12th meeting as soon as I have all the information. >> Perfect. Thank you all.