Good everybody. I'm we're going reasons. Committee. Where actions for holidays to end low we getting Thank you, MISTER 24. Thank you, MISTER Chair. Was charity race cyber world. Thank you, MISTER Chair Christian Jones District 18. a charity all cars for 6,000. Is 13 years it fair saying is good? Thank Chair on game. Really first want to thank you all for coming. Quite in our here was side. So this is a
partnership council for public. Stay out of that city County building, which can be oftentimes older people to get into 5 are So we're excited to be hosting us this evening. With that said for our and PRESIDENT. 15, nothing every Thank you for being We are so to it is Jennifer Pierce PRESIDENT Ceo of Indigo. My second team here with me tonight. Many familiar to fries here tonight, but the rest of the year season, well-deserved vacation and that do quick introduction, first of the basis that you are familiar and then a couple the members. So our chief public Affairs Officer Carry Black is here. Our information
Officer Marcus Burnside just behind me. I she ever nature's officer cameras she developed here I had a very great pleasure of promoting several internal staff to the leadership team. chief operations officer last fall. So she she made Valdez and the budgeting separate you at the end of last year that she is new to scene in past She's been a video for more than 30 years and focusing working every day my We're really to have her and coo role. She's charge of the biggest part of our workforce. About two-thirds of our staff. More than that. We're part of for And just vote, buying sheet financial officer, there's an interim basis in FEBRUARY and then appointed officially by the court just last month.
To be next cfo. Recently celebrated his ten-year anniversary and in the ghetto. And just before stepping into this role as director budgeting. So he hasn't really understanding of our over trying to cheat. And like to introduce Kelly Woods, who Army chief people officer, still there yet. She was another internal promotion and most recently led our benefits and compensation team that just like You can hear me. Okay. It's super thrilled to have and Justin and Kelly added to an already amazing team. We are aligned and threes strategic priorities We've identified these care priorities is intent to help us most successfully achieve our mission, providing safe and accessible reliable transportation of key plus. Those priorities are number
one front line worker, safety and well-being. As we know if our frontline workers are safe and feeling well care for our customers will feel that and they will be safe and well cared Growing ridership is number 2 and then financial financial sustainability. Number 3. So the information that we want to share today is focused largely on our most visual visible projects and initiatives. But all of them are aligned So besides myself, to be hearing tonight from our ceo and that Darrow, you're going to hear about the projects and initiatives that we're implementing you get closer to that full implementation of the Marion County Transit Plan and the deliberate facing that we're using to tie that
implementation with things greater hiring construction progress, including construction of local route accessibility, improvements. I'm pleased to report that even with that dollar fare increase that went into effect at the beginning of this year, our ridership has increased over 2025 every single month so far and without accordingly, our revenue was up every single month. So we're really pleased with that progress. And we are committed to investing those additional resources our service and the things that matter most to our customers. So putting those resources back into the system in meaningful ways. And I think you'll see through the presentations what that looks like specific I going our director. Capital projects is stuck in
traffic. So I'm gonna skip a few steps forward. Kerry, we're going to pull in and that Darrow. And then once she gets through with her presentations, I'm a stand-up in place so. And that. Good evening and that dog population officer to go. And Keeping with the Marion County Transit plan and the service changes that we had laid out that. We are getting ready to implement some changes in Gene latest issue few weeks that will further this plan along a lot of the plan that we had laid out has a gun a little slower than anticipated due to staffing challenges in getting a pop or 8 years provide the service. So as we get enough operators on here moving that, play it forward and putting the service out there. So some of the big changes we haven't had the significant probably since
the Purple Line launched an so a lot of these changes are either increasing frequency, improving connections to the brt lines which forming the spine of our system and so we are with those frequency of some route structure changes. We have had a lot of public outreach the transit center on the bus is handing out flyers. Anyone who wants to talk to us about it. We're reaching out our transit ambassadors. We've push to make sure that everybody is aware of the changes and what they mean. How hopefully their trips can be a. Quicker, more efficient or Leslie time. So we're very excited about that. So just to highlight a few of the of the changes our current route for we have out there now is going
to be retired. Most of that route will be picked up by portions of other out so that we don't have those redundancies uncertain corridor. So at that will be happening as well as the route 3 on the East side currently goes to stop in Arlington. We're going to bring it all the way up to community hospital north, where it'll pick up the part of the route for that is doing that now to have a a direct route from you could have a direct hit from community to downtown into the neighborhoods on Route 3 route 21 route 5 will see an increase and they're going to instead of coming downtown. They're going to be serving connecting to the rest of that. System through the Red Line Station, red and purple stations at 22nd Street. So to provide more frequent trips Sheridan on West. For out 3 on
the West side because of the change on the east side, have to change just the route number. So the service will stay the same. The announcer out 7 out there, which we haven't had for about 20 years. So for that difference back all will now have least connection or transfer opportunity with brt line. So we're really trying to build out this network. So that is that easier for people to move out to the community. Next, I want to talk about safety and security. So we've been working with our team in impd chief, commander full and his team with the transit policing in the downtown with us that the transit center and our resources and across the street cars that we've had a lot of collaboration as far as I mean, and we know incidents have made the news and other
issues. So we've tried to leverage each other and helping with reporting or responding where we can so that's been very well received. We appreciate all that. The support we get from them and the support we can provide to them as well. We have team. You've seen this clip we had a while ago about our social service outreach coordinator already bored. So he is out actively working writers are people in the community who MAY need services are in crisis or whatever and directing them to places where they can get help. So that has been a very positive step forward in trying to meet people where they're as we come across them. For that. We are also very involved in security planning for major events around the city just to be at
the table so they can help us move through difficult traffic in situations and events. But also, as you know, emergency resource as needed. That's been very positive as well as we've watched a transit security officer program, which lot of centered around fair and forsman and helping people understand fares how to pay fares. Try to resolve conflict around fares often happen in just uk customers and providing customer We have for positions for that. So they have different uniforms so people can identify them. Drivers can as well that, you know, to be friendly faces in the community when they because a lot of people not as adept with some technology at times or They don't know what to do when they get to the bus. So by having them out
there to help, it's just another resource make rains it easier to use. Another big initiative is we've had issues that the transit center that. People MAY be aware And so in order to combat those, whether it's drug overdoses are other issues that have happened in the last year. Earlier, put up some new signage, making the rules clear of what can it can happen at the transit center. We ended cutting the power to the power outlets around the property, which I pdt. Was very much in support of because as soon as we cut the power, we saw a huge drop issues for people that were just coming there the transit center is a place to catch a bus, it's place to transfer or wait. So we had a lot of people that were trying to
congregate there. They were there to catch the bus. And so they were causing safety and security issues for other passengers who were trying to catch the bus. So our focus is making safe and comfortable for those. There to use the service. So with that, we turned off the public Wi-Fi pilot case right now are in the second month of this sort value waiting to see how this has worked So far. It's been very in the lobby of the transit Every time and there I hear about it. It's just amazing how why orderly it is. We also have issues had issues with trespassers. We know they cause an issue there trespass. They come back. And so now if they repeatedly come back, we arresting them you know, having them removed from the property because whatever they did rose to the occasion that they needed to be trust past and then also we institute is bad policy. If the rest are
order cut People doing what they do in public restroom. Those all been very positive once the pilot is and over at the end of the month will evaluate. Seems that at this point that most things will probably stay as they working. We'll just keep an on it and adapt as we need to this. The fear, Absolutely. Yeah. Thank Always proud manager station also true it's a really good partnership. Have addition, you know, a show Carson Tran says. proves us. Improvements as
structure like. So we're actually just kicking off and you right now to do renovations down there? So we are planning Hoping to make improvements to the furniture and maybe some other structural changes, a better place for operators to their space is too small for the number of operators that bus operator to have to through. There as well. Looking creating the signs that over 10 years old. So the real time signs, things like that. So, yes, we're taking a hard look at it. All those areas and maybe even adjusting the public restrooms. Is. There's a feasible solution I appreciate it's poll a syllabus cross cross the line, especially as teenage. A lot much out. Day.
Counselor. the thank you for nation. Last year for this one board East any cause with the residents, just game in future. The central This is that. So these rapid changes to the 21 and some of the other ones. So they will not be coming downtown anymore, which is shift. And everyone's going to love it. But in order to, sometimes, you know, It needs to happen so that we can probably provide more efficient service and we can bring maybe people for their they can now. But it's it's just a little different. Yes, so we're looking into. Do that. So we had added in past few years, other routes, we've adjusted them so they don't come downtown as well. So providing this fine with all of the brt is light blue,
purple and red by connecting into just allows more opportunities because the frequency is hired to what you get on a bus routes as well. much of come a place was Well, you know, we're always evaluating right. So we had this plan. And so have to evaluate the changes that happened in this plan and growth patterns. The northwest area Indianapolis to be on. This is a very tough area to serve net from a transit perspective from a street network and turning buses around and have set up. But we are always willing to listen to ideas and entertain what what they are. But there are more changes. Still slated 38 Street Eagle Creek, that area. So those that's like the last batch of local routes that haven't been implemented yet.
So it is northwest that maybe I'm not sure many requests that those are still on table in just 7. We just that's probably in the 60's. course, is what site? Counts Speaking of I there for day. There's no routes on 56th Street in front of the Get we have same kind of dogs in states. But there's general. There's that daily built in ridership to support either because a lot of those trips are just kind of for the part it. You know, like for us, we need those built folks who are going ride it every day. And It would be nice to go to the park. But as far as sustainability, we just we
haven't. Direction. This all that I would love to a researcher out terms of residents in seeing more one false move but also don't have So and the They frustration, a word It's strange as you specifically a lot weight people see is council So thanks for that. I do want to say I have some concerns about. Is an urgent actions. People just out all day people in Senate office call why it's encouraging letters sign for all supposed to be doing better time all It's a last year. I think this excitement that much I understand apologize all you know, I just made in a place that other one side. I'm also active in this
space and make lot people there. A here. Packers. Can I say that? On side of area proud how people acts all So just this last play And you know, just the very you a recent last long PRESIDENT Just so Jason and a part of that is a time But I was there a possibility possible. Also possible sparked lot. Just go store so carnival close to that. Experience trying all you that's that you But I wish city do a better explaining to what people by the presence there. Have the same level of
consumer experience that. So I will yes, we can't control that, but we do have a grocery store in every round. So did purposely make the plants in the last few years implement to them people have access, not that we can control how get there. But the fact that it is there and we that for Thank MISTER Chair. Just pay back pastors, The chance to imposes they see Is many overdose says right there masons. That. Very possible. Summer's day. Uche appreciated the changes because they it stressed that there is gone down quite a bit because The as well. So with all this energy is. There's there's very little negative for that except maybe now that. But, you know, but also making clear to us what it was unclear with assigned to the
rules and can they do this now? Like, ok, well, we're there. We me And you can't. Yeah, that not have to it's a r The other It too. For station we had cry. And so for list. A you know. It nation. They do. This is this is as a show. And also meta. So and the as well as passes those is it's so just trash day year. Future sad thing all. I mean, with the prices a juror to see where that car is street racial regional park because of the that are And so heading see of
papers say the are It's so Loss is a a right ahead and for increase as lot of say in my tenure here, just like we do. a comprehensive operational analysis is every 5 years or so. And that's where we take a high level and deep dive into the services that we're providing. Also changes in the sea. You know, the social vulnerability index. We look at me, look at as a state, all kinds that's a process. That's just routine thing we do. So, yes, we will. And we do. It just takes time. But yes, was also Lee. Look at the whole service and the network. But you know, for us is that access pass and then that, you know, we're just and revisit the current plan. So this line
lot. And then, you we start over again that we just keep looking. We're also looking every year. But legal on campus community. You know, it's gathering, and much deeper level the also couple sealed are. Earlier this year. There have been multiple individuals. With mental health and substance abuse. This year's other cities and states who have injured and or killed people on public transit side of different perspective. I don't think we do far enough in making sure that our stations, the Jefferson Center are safe
and welcome one. I don't look at those who are already on the bus services as much as I hear from the people I would love to do this, but I'm not going to. Because of a b and c issue and most often is related to some of the individuals who are on there. And while you MAY answer this, you're not the police department, but I understand have their own private. Off-duty officers things there. What I understand is how there can multiple incidents drug taking place. Had 2 or 3 incidents 4 plus people overdosing. At some point why? And I know amount of money that we we allocate to this entity for resources and getting people help and trying prevent this. So at some point when you have actors who refused, how the h# #
# the law enforcement part of has to come into play, unfortunately because state of Indiana has essentially. That's the way particular issue. How how is it possible that individuals to get products on multiple occasions and not get arrested? They are And in this is that all this has brought us to this point where trespassing, trust and they come back. So us and then come back. There's the tolerances dropped. This is what hope Yes, that's why doing too much taxpayer dollars. Just the entities such Phs Public Health Department, other things trying to combat U.S. To consider I want to play in the city of Indianapolis. I think we spent a lot of taxpayer
dollars on this. Santa essentially about this and we can take on the burden ourselves. So was like follow-up question comments on this part? Just thanks to just Taiwan share. There perhaps you saying PRESIDENT, stay your team? service were kind of PRESIDENT To force talking about. So we do have security services that provide off-duty officers. Lot the transit center somewhere along line to the brt line so you MAY they respond to situations and then other times, just recently did a variance with us they shot they will be out aligns well if the transit center helping Well, is so that people feel
press and they say 7 and this will do making sure that they're so the as you it is hard scary horseman. Tony Credit was police chief police officers. He really knows how to if the language and get a lot of that energy going with them. And check the cap last a suspect. All right. One, I think to do. Director Kathy had scared back to the late staff, guess, a local staff first so project this. Alright, record the year on the hot spot there. talk about about stopping prove projects lot the blue line. start with stops and you go has ongoing effort clients
across the entire network. So those started back 2021. Transition plan that was completed currently in the system. There are over. 2300 local law stops. These are not the heir to the stops and they compliance from a signpost the grass side of the street with no sidewalks. That's to fully compliant. Stop. Federal regulations where ever you're working towards that. And some of the projects and projects, some of them are citywide projects to has a and those cases are the for that. That's awesome. 41.8% of whites across the all that work that continue to improve as products are adults. This slide shows previous slides are. A couple Florida after
shots of some of the know what projects. So you see what the fascination looks like to the point. When goes goes and that's one of the projects they will. They are fully compliant the challenge some of the locations are asked because a lot of sidewalk network and a lot of areas compliance with mta bus But he goes and go so far. We're trying to So I don't I want can I've the same ways given to us. I at work to the traffic stops because, you know, it's like This is an example. You've got a team of scientists is West Michigan showing a bus stop and prudence there. This is a floating bus stop. Was a behind stop itself. We have
worked really hard to improve the coordination. Say, you know, servicing project project makes sense include are working to, would early a stolen and that sometimes financial contribution to the project us to it proves exact opposite projects. Mission some cases, patients say you got parade the This slide shows one of the products that, you know, a lot of the west side 36th the one. What I like include a lot of testing of the structure associated with that. As I staff so compliant GameStop Salsa. So that's why put up in our state across a it's it's a process rescue down as well. That's a prior focus. Very much so as much as we can include
purposes. For part to helps or hurts some of process? us Just 5 teacher, just or process. Yeah, U.S. Reza. The world find slowly. Past the city expects the new Resuscitation suppliers does that across the board for including is it a special services service? I mean, this It most man or line. So those tracks. And so that's a usurpation survation for areas of So we rules for You check the sure. Thank Make of that. So little lie. play for you of the route
itself, West and to the airport. An express I-70. It's a whole road for the near side Washington Street downtown Eastside government all the way Cumberland. It includes 30 yards the stations. 20 of them are center stations that are all very similar look feel 2 red purple line. And if you either of those states, you can changes the for right also some as it improve the overall maintenance of the stations themselves. It's like So started early 2025. It the this week. It's 3rd largest transportation projects and Metro Indianapolis, right eye. I don't think that talk about that. And a project that is it's thing. So it's a major,
project is obviously faculty residents during construction. The slide overall for areas around a lot of these you'll see that go through 27.0 28. That's because the compass is what the stations are. Partially finished. Construction those on very end of the fashion world. So months into four-year instruction it service OCTOBER 2028, the word is split into 3 different packages. Waiver the year stations that he signed bill that would just say transfer sell it the side of the project. Right Roadway Brt stations about 30% complete construction. He So the roadway instructions in all polls Sunday to those 3 different packages. A roadway construction is the larger
goal of the project. It's heavy the star for storm sidewalks, traffic signals utility relocations are about 50% complete on the project goes camera occasions that's challenging the matches some of the oldest and the structure of the city cover some of the streetcar ties and some of the old friend, David, that some cases all yes, that's that's the side. Storm. Water, infrastructure. That's about half of the construction. But was a other side The bison were system, especially the side of that. Also left side of downtown. There's a lot percent you the U.S. Going to happen on the project. Don't where or a
downpour the project So there's different generally. It's one direction time. And then once direction boulders so it is a traffic. Some of those are saying the allow we do have contract set it. Started student with 9 we are trying for residence. Year to the station 28 stations. 25 centered to our website. There's a 30 earlier. It's because to one of trends are and and the other one on the year. Is a great area light to this project. So foundation set right now structures. Work in an assembly line so start on a mission that about Asians, long station station. So you'll see all status, great promise. And the year this year, and it also shows
come the last it's exciting operational you last package on projects. It's office, a transfer facility, very saddened so slide here. Myers, just to the east of the property, the robots shows where goal right now. So this is transfer for route 8.10, 21 days. It will become This is scheduled to hold for service early morning, sir. So it'll around of by details of what that what's life? It 6 that face 2 of for for the r t wants for local route Small, for operator reference great run for operators as well. That's days a year and chair. All our special. Right next
us. a So just are white hat. That's want well. There's was able closed down suddenly. As are issue. So that's like really a, you that have and knowing that controversy. All all here that And citizens is doing a water service line replacement along the before we get the water service lines to robbery case so that's law Yeah. So this a 12 hour maximum with water off or before that Biden saying and based But that on bottom of the goes we have state that say out our talk with. We talked next upcoming
release of the What's going how low can be anticipated? We've got goals going where or when there are welcoming closures that will affect one of the corridor, which really proud that We always urge and there's always the Well, point is a stapler with latest So you can sign up for to boss. Friday, which full. All right. Stretch fair. Alas, the to me is that are nation this weekend. carry black that. bat.
We hard really look at everything you for wasting more efficient better for our customers. Our associates say years. How you play it is 70 to Not just said what we return for. First thing. We some year time did the latter years. We believe that collects some prosper. Should be simpler It should ways that people won't pay should be efficient. So not only does it not occur that it does for us that we are operators. Here a nice for us to have a We had we experience ourselves that our system that we are getting Was to this restoration a sense frustration for customers a child for it is. So really all really see our 3 strategic priorities up there. It a safety priority because a set of restrictions for
operators for us. We MAY start to increase ridership to be his new make it easier pay of the school say will be able pairs. We're in a changes that people are paying and that checked page. we're about to busy on the terrible things period from JULY. First officer to transition lot of changes for those for those riders that pay with the mobile app. There are any changes to the paper passes right away. There are changes Seabreeze cash but mobile app send in area where people need really pay attention. We'll be a position ask for he lost starts JULY first. Got from period where we will people and make they understand how to get their cars for the her. Of those. Again, those events are
becoming available JULY. First, also work actively parts Senator also be a people will not parts that you might part upc codes on the back. People will be able to save. Those are stores. Cvs Walgreens. Dollar General, where they can go. Just want check or the person standing up just like heard Start now use cash. So that greatly expands. Cash, reward her. Thing doing lie first. Man seen if you're in the recently that care about 8 years, I've got all of us now the teachers on vehicles about it is back doors. So that is those will
go live, JULY firs make sure that people know that pay and like actually have very patient keep our kxan on only for our operators, safety officers the other pastors said something paying. But when you see somebody same path he there. So over a 60 day period from JULY, 1st to end of AUGUST, we're going to have both that both is operating at the same time and that so that we can chance the center her. We're going work really hard to make it possible that we are giving people a chance use car. Slide. Talk about once we get through this 60 days of transition period. Phase 2 is under way and it's actually are already underway jump into air. After JULY. First, we have a lot to for our phase. 2. And
More a way to on that equipment. So they put him at the start of operation to Lifers. NOVEMBER, start taking tax pay. Really excited about opportunity this price for especially the folks that are writing a little less frequently and they will be able to talk to a certain credit card debit card. Apple Pay and half after Senate things and half, So cash still there still be accepted. So that is a as way for people pay. Get pictures of the fare cars just for reference. This is what new he cared for loved the full fare the right in All. And then paper passes single question which the sides looking great helps us
with the transitions over to so sorry to getting JULY 1st or items to use mobile payments will begin to transfer It. Plus, there's new pair parts of start coming to secular Asian. We will lots of information website that is specific to Plus, ready see the transition. We also people open houses officially across Kansas Center where people can first name. It plus cars, including those who have specialized care. So veteran student close pay those grants, they'll be able get was their cards. Also at that time and then our transit in additional information additional Information we eventually started on board the buses this week. We're going to continue that all the
way said Amber and also this. We're going to be working those retail partners to make sure they have information surprised some of cost of straighten her out, to be able do 100 plus from the street around make sure that of how that work and we will have on that website. Whether they're retail a lot a to live for What's a lot information vital want to share the days times of might keep open houses. he MAY hand to cars. Including personalized cards. And we're done 6, hours to reach out that allows election be able to loan money on it and you can load money card through website. Alright, going to So that's kept her. A lots Up 10 and the game said Amber, to turn off all the
evaluators, Mike Parson a What we So we're not seeing People moving over and we could the goal is to get everybody transition quickly. So that can patients will you So with happy to answer any questions should can come anything else mind. come first this all. First. Manchin. Sure that actively hiring the covid. Challenges hiring operators go to Amazon or other places or any these candidates decisions. Been a challenging. So actively hiring and trying to get folks into focus for South. Saturday that
Some of this. That's just where the you know, we're you know, some of the other businesses work conditions sessions, your chances driver, the schedule said we put on public are differences. Operators need to be in it for the team in the morning and then they gone noon, 1 o'clock, but that others MAY not come until 7 or so come and like So. And agents that operates you know, we have chips are They have to pay every forms, their work. And so they're locked into that. And then there's also what we call Board, which is They cover chips. So we have like percentage forces that when that you're should changes every day. Into transit
operates can be challenging the solution, Somerset and we have a sound in the works a lot better. She said just all. You want give schedule. In the mole play. All us. there people need to get to work. Set to be there for so that they can get on the bus. They MAY have to come transfer and then go somewhere We're have to be out there earlier and later to get people to and from their ship. So yes. A good that's a question. A We section It's although killers, session lows.
Where It comes around. to problem. News. Very excited. And just had speak rei. Considered the chances your leadership I last. It years you have been this role. So thank you. And congratulations on but said because last suppose so change from the rates So we look at ridership all. But really operational analysis is the sort of that they this or so. And yes, they and you know, you have to pay so. So we try at moment that had a certain amount of time to sort see what those changes do. So it's generally 5 here middle we Did seeing all the changes that covid process. So that was kind of a not only in just make paying out. There
located. Want to do is what she did. Things like high map great. Didn't need to worry actually You know that county. Want take look some of things. Just stay. Very excited place east our east side, right? Because, you know, part moving from lives hold. People about so just had here. Those states. And I our station and then isolated district and street and a great led delay and congratulations and I team is partnership. Thank you. Council Brown. Just little they are out the celebrate. To you know, that thank you, Council grace.
We're 5 minutes past 6.30, and a little past of the questions It questions. You just go We see old year we costs before. It's time. we're still targeting It pace to be contract. So as years we had nice walk. And it's a cold case for why those prices might change. And they go play in race. But it's also there's a chance that the side you know, family. You know, times. And we and the to so every our only aims all of
poor people Thank you. Colleagues. Thank you to everyone to go for hosting us on pier today. Hopefully little bit easier you. look forward to seeing you budget presentation. All right.