Good evening and welcome to our Public Works Committee meeting for FEBRUARY. 12th 2026. We will again with council. Think it will begin with introductions. To my left. Thank you. MADAM Chair, Mike District. 24. Thank you. MADAM Chair, Gary Cahill District. 23, thank you. MADAM Chair, just being district. 21. Thank you. MADAM Chair, Brian Mowery District. 25. Thank you. MADAM Chair, Dan Boost District 3 Lawrence, Washington townships. Thank you. MADAM Chair, Nic Robertson for. Thank you. CHAIRMAN Andy Nielsen District 14. Thank you. MADAM Chair run gives industry 8. Thank you. CHAIRWOMAN Jessica McCormack district 16th. Thank you. MADAM Chair Council Jerod Evans District, 17. And I'm Kristin Jones representing District 18 and we also have a guess,
counselor Michael Paul Hart representing district 20 with us as well with consent. I would like to hear presentations out proposals number. 47 through 57 2026. Together thank you. Welcome Nathan. It's put down there. Not used to this new set up good evening. My name is Nathan Sheets and the deputy director of arranging division for Department of Public Works. And so you want to hear 47 through. Let's go ahead of a blended. 47 to 56. And then we'll have our council 57. Okay. We'll start with propose a number. 47 20's. 26 this authorizes the speed reduction to 25 miles per hour in the Mornings Subdivision District for. Proposal. Number 48 2026 authorizes a weight limit restriction on Southwest drive from Kentucky Avenue to Troy
Avenue District. 21 proposal number 49 2026 authorizes the speed limit reduction of 25 miles per hour in the neighborhood. Bounded by 16th Street, 20st Street Sherman Drive and Emerson Avenue District. 13 propose a number 50 2026. Authorizes the speed limit reduction to 25 miles per hour. And the neighborhood bounded by 10 street 16th Street Sherman Drive and Emerson Avenue that's district 13 proposal. Number, 51 2026 authorizes the speed limit reduction of 25 miles per hour in the neighborhood down by 10 Street Pleasant Run Parkway North Drive. Csx transportation right of way. Sherman Drive and Anderson Avenue. It's district 13 propose a number. 52 2026 authorizes speed limit reduction to 25 miles per hour in the neighborhood. Bounded by 20st Street, Massachusetts Avenue Brookside Parkway,
South Drive Rule Street and Sherman Drive District 13. Well. Proposal number, 53 2026 authorizes the lumber direction. 25 miles per hour in the neighborhood, bounded by 10 Street Brookside Parkway South Drive Rural Street and Sherman Drive. That is just 13. Proposal. Number 54 2026 authorizes speed limit reduction of 25 miles per hour. The neighborhood founded by 10 street Washington Street, Rural Street and Sherman Drive District 13. Proposal number, 55 2026 authorizes the speed them reduction of 25 miles per neighborhood founded by 10 street, Massachusetts Avenue. I-65 in rural street. And that is just 13 and propose a number. 56 2026 authorizes the speed limit reduction to 25 miles per hour. And the neighborhood bounded by 10 street, Washington Street.
I-65 in rule. And that is district 13 as well. If you have questions about one of those proposals might be happy to answer. Nathan, I apologize. Also proposal starting with opposing number 42. I see my type didn't want to second. No, you're fine. You I my apologies. The proposal number, 42 2026 is authorizes speed limit action at 25 miles per hour. In the Sanctuary Sanctuary Subdivision District 4. Number. 43 2026 authorizes the speed limit reduction of 25 miles per hour in the Spring Valley Subdivision, it's district 17 proposal. Number 44 authorizes the speed limit reduction to 25 miles per hour in the brick Stone Fieldstone
Subdivision, District 6. Proposal. Number 45 2026? Authorizes the speed limit reduction to 25 miles per hour. Unrivaled Avenue from Perry Street to the dead and north of Bradbury Avenue. That's districts both 17 21. Propose a number. 46 authorizes a change in parking restrictions on East 10th street between College and Highland Avenues and that's district 13. Thank with consent. I would like to vote on the speed limit proposals together which proposes number 42 to 45. 47. 49 to 56. 2026. Are there any comments or questions from counselors on those proposals? Anyone in the public who wishes to speak on those above oppose proposals.
MADAM Chair, I move recent proposals. Number 40 to 45 number. Numbers. 49 56. Together full Council, pastor Nation. All those in favor say Aye. Aye opposed, say nay. The ayes have it. Thank you very much. Thank you. Thank you. Nathan. The next vote that we're going to take is the proposal, which is proposal number 48. Are there any comments or questions from counselors on proposal? Number 48 council meeting. Thank you. MADAM Chair. Just want to say thank you, dpw for the work on both 48. This is a neighborhood on the southwest side of Indianapolis. Can tell by Southwest right name, but it's truly a neighborhood that deals with the massive cut through traffic. A lot of semis, go through a residential neighborhood where there's also a school. So this is definitely going to be welcomed by the neighborhood
and appreciate their help and support to this passed. Thank you. Any other comments. Questions on the phone and 48. Anyone in the public who wishes to speak on the number. 48. After emotionally moved puzzle, 48 to the full council to do pass recommendation. Secondly. All those in favor. It has been moved and seconded. Some propose a number. 48 to the full council with the do pass recommendation. All those in favor say Aye. Aye opposed. Say nay. The ayes have Thank you. Next hour, we will have counselor Michael Paul Hart's who is going to talk All right. You can them that party was 16, correct? We're going to do with his parking tonight thank you. The last parking.
Proposal number, 57. And with consent. We will vote on proposals number. 47 57 together sentiment. 46 57. And counselor. Thank you very much for being Thank you. MADAM Chair it here by Air Park 2000. Thank you, Yeah. So this is proposing 57 which authorizes parking restrictions on Brookville Road on both sides from Irvington Avenue. 2.7, 50 east of Short Ridge Road it shows district 20 but actually chatting with council know some of earlier today. Also encroaches into district 14. So I just want to call that out. That's not listed on here. But the history behind and why I'm requesting this. I had a lot of concerns from neighbors. Essentially there's a a large United States postal Service, logistics facility that is just west of Arlington
Avenue on Brookville Road, which is the part that's in District 14. And as you head east on Brookville Road, there is a 4.65 entrance. And so it's a very busy intersection and what we've been seeing over the last probably, you have close to 2 years is trucks will just park from the side of local road because it I mean, it's it's a us highlights. It's a big road. And so I've had a lot of calls from neighbors about, you know, how can we enforce this? And so I spent a majority of my time working with impd and trying to get them over there. And there's just been a constant back and forth between impd and the Indiana State Police. And it's just been a headache and a mess.
And so the next best step back and look to do is is asked to implement this right least have signage posted. So the folks know because right now there's nothing posted. And so they just assume they can park there. And so I've tried it on the enforcement side before coming to the council and putting in something that's going to put signs on the side of the road. But ultimately that's the position that I got to. And that's why I'm requesting your support on proposal. Number 57 this evening. Thank you. Any comments questions for counselors, 457 Council, son. Thank you, CHAIRMAN. Thank Thank you, CHAIRMAN. Thank you. Councilor Heart. I know this is a recognition across the city counselor Mendes references as well. Just the prevalence of heavy trucks and being in Warren Township. You understand this as well on the new work on for a long time,
even for working on the council with. As a community leader, working with Warren Township development. So sick. So ca shun counselor or a counselor larison yourself. I know this has been an ongoing. Challenge is how we address truck parking. So I appreciate your efforts today on to date on this for sure. And so you got my appreciation and with your consent, I would like co-sponsor this proposal. This was thank you. Thank Thank you. CHAIRMAN. Any other comments, questions from counselors? Anyone in the public who wishes to speak on proposal number, 57. MADAM Chair. I mean, most recent proposals, 46 57 full council to do pass recommendation It's been moved and second into some proposals. Number 40 set. 46 57, the full council
to do pass recommendation. All those in favor say Aye. Aye opposed. Say nay. The ayes have it. Thank you, council. Thank you for with us this evening to explain it. All right. Next up is our various team director Todd Wilson to get a snow removal update. Thank you. It's been a it's been a rough winter already. And it's just FEBRUARY. Beginning of FEBRUARY. Looking right I mean, get brief update I'm going to give a date on snow response or one response to Moscow get quick update our transition that we've gone through here the last couple months as well. First, start by actually bragging on dpw, how well they
did here. And this last a snow We had a record snow event was ranks in the top 10 of snow events in the city of Indianapolis to record so we would have been able to do this without the entire dpw preparing for this winter. We start preparing for this winter last spring and talking about logistics. Do a research other municipalities purchasing equipment. And just becoming a familiar with, you know what it looks like to you to do a massive snow response I'll break on, you know, kind of the winter season by the numbers, if you will. We've had about 27 inches of snow this season in Indianapolis to to accounted for over half of snow. We've had about 90,000 hours of time for snowfall drivers and those working and operations. Plus another
52,000 hours of overtime. Those are those back to back to back 12 hour shifts that we have on our snow we've used about 28,000 tons of salt to season. Typically use about 21,000 tons of salt and they and they and winter season. A bit of this is account for we're doing more areas. We've trails better bike lanes and protected bike lanes. You gotta Connector roads. So yes, we're treating more areas. So obviously we're using more material. As far our residential a re snow clearing operations that are done by contractors. We've had 5 contractors do those services this Each one of them. Accounts for one or 2 the township's throughout throughout the county thought
they did very so this last snow event, there was a I think the 48 hours for our contractors to to do the job. And then another 72 hours after that for those call backs for when your constituents called in and my street didn't get it. Our contractors are responsible for another 72 hours to go out and make sure that that roads were done another quick update on equipment for spring We allow the money for our one and we've got some of those. And we've been using. Those also are all winter and we still have some they're getting outfitted and they'll ready for next season. And then we also are in the process of purchasing
purchasing 12 of the large snow trucks that that's been approved by Board of Public Works. And and we're on bill. So be ready for the 2026. 27 winter season. So again, I'd like to dpw asking local 7.25 Local. 31 31 for all. They do. This has been a really challenging, went to and everybody stepped up. So I'm happy to answer any questions or If you guys got anything. Thank you. Director parents. Thank you. MADAM Not so much. A question think and thank you to all our new numbers. This to me, that's the correlates back to last FEBRUARY and uncomfortable conversation. And I think we counselors. And I think it led to a
much better response. And that really begins with But our constituents who cause and goes back to the people power, they have to call us and direct us to what they want. And that's what we heard. Director, I can tell you and my 11 years I've never had people really Thank me for the I receive emails, text messages, phone calls about the response and that's how much better was. People were couldn't believe their street has plowed. And we had a few hiccups with which we would expect. And you guys responded been tasked to that I can't help see Zach son over there. Thank him because we're responding him. He did a great job. Keeping us in loop on that. But it's just the thing that I want all our dpw workers to be proud of
response because it. It was just great because was a much better response and citizens. You could just out, you know, I said I've never received. And even with ones that something bad was like. Somebody was following up right behind them on social media. Wife of the great. Yeah. So just just want to thank you. Is the best compliment I could get Also appreciate that. I'm glad that we can sit here with smiles on our face reflect on what we've been COUNCILMAN? Thank you. MADAM Chair a coup in the words of CHAIRMAN. I think last year for that one. And then I think I probably had over 30 Constituents reaching out to for this know I had to one of which was on a private road. and I think that just goes to show the Here in Indianapolis, we should be a first class that
he was trying to be a first class city. And this is the kind of service a first-class city provides to its constituents. So I appreciate that. Council Thank you, MADAM Chair. Yeah, read it. Think that with the non-contract inroads be clear very well. I think certainly following the priority roads and all roof. I can't say I would agree with very well. I think we I it's problem that we are so kind of first go my speculation. I think we've got to figure out. We still need figure that part out a little better. Couple that I think one It and I hate to say that we plow too much too early in, but we did start
the residential clown. While those though. So I think that contributed to so the issues with that I should there. So so So that was at the time it came by my most years. We're for next morning. It was so. So was it at that? Simple I also think. Maybe there's a 72 hour. The 48 72 hours. I think need to work to get the message out be better to say. There that if you work for 2 after that, 72 hours, we have All yes. So I think it's it puts the burden on there. And I do know that I think we also k. Preference agents use requests it worst because I her a lot of it was all ticket. And I think you with for I'll I'd be curious you
for a second, though, the when the feeling Gators went out what what? What are they finding versus what residents were reported? How process person. So I'll just a couple of your comments there. So the timing of the call out of the snow stopped at about 06:00pm on that Sunday. We had call notified down for hours before 6, 0, I'm not saying that. That's not true, I'm curious why, why they showed up so early with 4 more inches of snow ready to fall on your robot. That's case-by-case, home. You know, we would. The film got best. Gators a new thing for us. Whenever we do a call out, we have both dpw staff and our operation feel the best case and staff go out and they take township's or
areas and and they call in when when contractors are finished with their roads and then they call and when they're not so also after the 72 hour window for contractors to go back out and fix things. Even beyond that, our dpw staff went out and address concerns for another week after after contractors were done with their with their first assignments. Kuzma Gibson. thank you, MADAM Chair. We have had a snow like fall-like isn't over a decade and the city of our size. I'm just tremendously proud of what you and your team and dpw and done to make sure our city was back open for business in a reasonable timeframe. It's incredible. I tell you that when it would distribute has a lots of small up and down streets. I get very few complaints about get to that about about the name MISTER Street. But at the your team
with Zach, jump in and they get a result, media I think it shows what would a first class city I had my hat off to mayor Hogsett tire dpw to ask the teen it might cause John wooden Ronald Pollard dpw or c. Thank you, MADAM For thank you very Director a lot of the comments said tonight. Let's see 2.88 considering the substantial snow amounts in the frigid temperatures are really I think what happened at home. So who does to to that? I have a couple questions. If I might share one kind of the same vein as counselor Cahill. Now that we've had a substantial fight with both the new maps of the
connector Rose and new policy work on with this body. Are there any amendments to the map or you said that impacts And you know, for another week we took feedback. How might we take that feedback or those roads that did go back it MAY be a first time maybe that would be a good rather to add to list. Priority 1, 2 or 3. And I'm speaking about particular neighborhood in my district Pine crest. Smaller neighborhoods, very chilly lots of tree hills and valleys and kids flying in and out of there things like that in there. I don't think they're us. Not cloudy there. Her current I understand dpw, candid, take care of it. Is that something that we could
take a look at across our council districts? Me where did you have to redeploy and how operate we have a storm, a future and what would that look like in terms of changing the policy would have to go. Through the Board Public Works the voted on approved. Getting word that internally in hearing doing what it required. So I think the answer question a good question. Counsel. So we have already done a couple debrief meetings with So for one to talk about the dpw, his response, the internal staff for our local and then the contractors response. We've had 2 separate meetings talking about the good, the bad, the ugly. So I don't think there's any policy changes that we need to do ordinance. But there are
things we need to button up internally within the organization and how we do it. I would like to ask can help me out with more of the the future technology part of it that that we're working on and how that worked this time and how it's going to going forward. Short walk to the microphone. Daniel Steven deputy director of policy planning for dpw. One thing I would also like to call out through our GIs team, which is a member or members of our engineering division. We will start commencing the audit process of our maps as early as APRIL of this year. For example, heard feedback from counselor Cahill, other councilors residents when maybe some streets are classified, not quite the right way. We are ally and track so that when we go back through the maps, we can make
sure that we're addressing everything. Another thing that I just think it's to questions that counselor Kale had as well. It's just a brief reminder of kind of where our current technology environment is living, where we are very limited by an antiquated snow fight and snow forced viewer tool. We are actively already most of the way through the discovery process we are building out the tools that will able to use for the 26 27 snow fight system. Some highlights I would know is that we will be able under that new snow fighting snow force tool to be able to better track and monitor our contract or call out. It will actually show similarly to the current Snow force viewer to residents in that same leaves Era 2 to 4. Our rain still asking the plows on your We
currently cannot track Governor Cox. No, saw there another thing I would also call out for. Kind of direction we're going on technology side that will help address. Snow specifically as it pertains to this conversation. But we are looking out also for solid waste and for our street sweeping operations as we are in early conversations with has which is that software company that owns GIs are solution. We recently found out that they do for a turn by turn navigation software that with the current up great that I say it is working on. GIs. We will actually get part of out package enterprise level. Wonderful news. But does this
mean? For U.S. House is going to impact us now and making sure that we're heading every street. It's that. Currently most of our mapping actually as relegated to. Paper maps. And this storm return navigation will allow us to. Put these routes into dot drivers will be run through their routes. Turned right like they're running a Google map. So, for example, and you're looking out one district map, it might be that there is a small little piece of residential up here. But the rest of this area's map is more focused. And, you know, that's area. I personally navigational challenge. Easy to mess that small location. The term return routing navigation. Well, allow us to
ensure that that's being hit we are also exploring potential. Further conversations with our contractors for that since our for that, we are using and how we will implement across our contractor fleet for that real time updates whether that's going to be Carson's our technology or most of these turn by turn navigation technologies also offer the same gps tracking. We would be able to get that information. Real-time. We conversations with the new snow light. Snow forced tool that this will all actually work with in the tool to get that real time information, less manual process. Thank you. To gets what? Well, thank you. Thank you. That's exciting. Because my neighbors are asking who made
MAY a burden people. My question maybe too early to ask, but with the freezing all the extra salt, our roads are surely showing it residential and thoroughfares hot mic, someone it a for a guy too early to a# # that's a fair question. No, that's not it. Yeah, it would be a couple weeks before the hot next place opened up. But I would like to share a call to our deputy director of operations, Lacey Johnson earlier today on my way into work to thank Use our were you thinking? Because they were filling potholes on college. Ave. So. We are still snow on the ground and were filling potholes. It's job that's not going to stop all year long.
We do it. So, yeah, we're focused on that here. The next couple weeks. Weather is going to break and we're all us here. Flurry construction. Yeah, I appreciate it was the 60 degree temps that fill all the potholes with a nice schools and other frozen back over. And I appreciate even the warnings about black ice and other things today. That was also very real. It was dangerous out there. So thank you. Dpw team asked for keeping the city Indianapolis say thank you mentioned. Estimates of. Thank you, CHAIRMAN. Thank you. Director reiterate what other members is that said. And I know we've talked about this at length that it is a was a was a clear improvement. I'm really excited about the date that you gave MR. Deputy director, because I think that that is. Kind of where my head was going on about where the riverfront from an aside. I'm
really excited to see that come to fruition. Gives us a little more communication that the gun up other communication channels provides the opportunity for constituents see what's going. So that's that's very exciting. And I think to the point of, you know, first class city it that's where approaching it that way. One of the questions I did have was. So recognizing the 44 hour, 48 hour and a 72 hour dpw coming in after. Not necessarily call out contractor book as the contractor it and what? If a contractor, for example, doesn't meet that doesn't meet that requirement. 44 hours in the 72 hours, like what? What ability do we have to like? Hold those contractors accountable? I'm not right. You know, just to try to recognize that if we do have problems, right? Where is our ability to hold those
contractors accountable? I don't have a contract memorize. My probably have to get our legal counsel involved with that. But you know that I think ultimately it contractors don't perform. We don't pay right used. Don't pay for service. You don't get so I don't know. For the record Sanders to financial officer dpw, I don't have the contract However, it the contracts are very explicit that if the assigned areas are not completed within the specified time frames dpw does have the right to withhold payment for the mileage that isn't completed. I also want to say that the time frames that applicable here change depending how much snow fell. So in this case
because it was 11 inches, they had close to the maximum amount of time to plow and then the additional 72 hour period on the back end. So I think it's finding that line between holding the contractors accountable for addressing areas that they missed. Again, we're thankful to both our teams are field investigators in people from other divisions that went out there on both their regular schedules and off scheduled to go help those field. Investigators keep up the work. Also thankful, obviously for well, members of the public to call them locations, council members that reported areas to us. But for us, it's finding that line between holding them accountable, but also being reasonable that this is. Big operation that we haven't done a lot right. And
so we want to be partners with these these companies and develop strong working relationships with them. And so we're hoping that each time we do this, it just better and better. Going forward. On that time frame, I like to make a note sometimes on the time frame I have a constituent Colin. I was messed and then I would do that. The process of hate us, you know, say say it was separate states embassy business. They call it and then maybe Zach are caught or somebody would call me back what? I'm Kylie coming back him in the truck. I actually went to the street and he would explain to me actually, a contractor did try to do the street, but especially for my district in center township, my streets are very narrow. There's parking on both sides of the streets. So the contractor did try to do the street, but they weren't able
to do it because of the width of the street and parking on both sides of the streets. So sometimes there was certain stance is in which the street could not be plowed because of the parking and the width of the street. And so, you know, just trying to get that message out to those residents. They did attempt and they did. And they would even come back several times to see. Well, it was a time of the day where the cars were removed and they could get to that street. But I think communication was very helpful. And I think the department, as you as you said, Sam, folks from different departments even step. Mean, to you in you know, from engineering, Zach was working around the clock. I was working around the
clock. We started that was cfo bears back at the beginning. You know, this time last year. Making this foundation. But they really went on the box to make sure that we did. The communication really stepped up. And I think that's because he started this a year ago. The communication that's changed. But just because coming district wasn't clout. I think they really did their due diligence to make sure did that contractor come out or not. And they got that message back least for me. They got that message back so I can communicate that back to the resident. Make it feel like they were neglected. I was able to give them reason why or why not? That street wasn't. So that appreciated that because that was very helpful, you know, and and sometimes they can't move the cars parked. The cars are there. And that was that was just an instance my in my
district, 17. Any other questions for Thank you. I just want recognize knowledge. Seasons. So we that a lot of he. But I think why we decided that we will see you get to the process people. All things that we talk missed trash g p s with role. So that's that's very exciting. Since we did talk about I wanted to ask I know we I have solutions. The s of the hot mic. Are we in a position to assess? I was having stations of progress. I mean, it's really a mess. Yeah. So anybody doing street, but and then we love that. For a Yes, working on Yeah. The nsa working on
that yet. Okay. Prospect for bulky just for everyone else's benefit. So one of the things that I think has then bit of a gap is that and obviously reading more more legit this year than we did last last year, we have caught game. We us when somebody off on citizens cuts the street open, they can leave. They doing that coal ash. They just gravel and we have just granted waivers all the way into really the end of MARCH. Dpw has been out use You guys do that. Fix it months And so my my question conversation is that. As soon available, w to be that should be the end of austerity through bs for all these contract accounts because I think constituents
and they see a whole that's all got you. Not only that answers dpw is not responsible for it very often. Citizens is responsible. Behind the scenes, we've just game waiver after wait minute. That's 3 months It's certainly my hope that we can communicate better between wb n a. Whenever that day comes. That's helped 3rd, can let's let's circle always accountable to fix their Absolutely correct. Cancer rates. Thank you, MADAM Chair. Thank you. Director Wilson. I to have some favorable reports from neighborhoods to get a couple actual compliments said to be which very seldom get. So appreciate that. This is a question I think comes up about every year and that is. The quality of the Mets, the
quality of asphalt. Are we still studying new technology in trying to stay on the cutting edge. Particularly cold mix. We know crumbles. But it also seems to me that even hot mix in potholes doesn't last long. And even with new roads, you often see the first potholes are right down the middle where the 2 lanes see if you will. You there's a lot of research going into this. I know some local companies are heavily involved in researching new chemicals. And what have you are we trying to take advantage of and using the most modern? I know there's a cost factor But I just want to make sure we are. Pushing the envelope trying to get cutting edge and using the latest and greatest materials.
We the latest and greatest materials. I appreciate that question because, you know, you-you see potholes develop in the middle of the road. A lot of for more their their products that we can use to. Solidify, if you will, those joints and make sure that the water does not does. The water is a big thing. What's the water getting sections of the fastball? Freezes expands pops test because of potholes. So we use the same asphalt mix that the state use is We use the same formula that that the state uses. Where we get to the asphalt that we use for our roadways. So as as the state progresses as you know, we progress and the type of materials that we use. Great. Thanks. All right. Any more snow questions before move on to next update. You can go on to
our next update. Director. another big thing that the bw does is very, very important to everybody here is trash pickup. We all know that last year the city with about a yearlong process rp to solicit a new. vendor for for trash pickup and Ors Lakeshore Recycling systems says real big in the Midwest. There was interview process. We we were very impressed with or us and they came in at a lower price than our previous offender. No arrests been really, really good partners throughout this with what the transition had to replace about 160,000 household carts and about 2
months we've we've sent out 160,000. But we've only received back about 135,000. So they're still a fair amount still sitting out there. And I know Council foods has been really concerned about that here in the last couple weeks, too. You know, I'm gonna pass us over here to Daniel because he's been needy and this transition and making sure that it's going well. And also our deputy director of solid waste on Brock. But I I personally I'm very, very pleased. I think the lrs transition has been a complete success for the scale of the operations that that we have handle. So I continue to also. Encourage folks to reach out to the mayor's action center
if they have any issues with trash pickup or card, not getting picked up. So without further back over to Daniel and given more point it a date on the transition. Absolutely. Thank Director. So yes, as director Wilson, know that this has been a long process long in the making. One of the things that I would emphasize is that this is something that we have not undergone it a plus. And literal decades so project of this scale. We feel really good about how things are going. We understand that our residents and constituents are still facing some issues in this transition. So we wanted to make sure that we are kind of addressing how our exes stepped as a wonderful partner to us. How are planning to move forward with some of these issues? The largest issue that we're currently
still seeing out and about and Number one complaint that we are receiving for the Mayor's Action Center is on the retrieval process of those polled cards. As director Wilson noted 85% retrieval rate from those old During that initial phase, the 2 hired Kurt vendors last year in Cascade that were assisting us with that process completed to fall. Runs through every neighborhood to try to collect the carts. That were left out on the curb they were intended to be. While they were doing that process, they were moving on specific neighborhoods that were having issues with that retrieval process. The the rates were lower. So then they moved into a targeted approach where they were trying to just target those specific neighborhoods where they were having problems. What we were hearing back from we not only s crews going out in the area
but also sending our own field investigators to also explore what what what is happening. We want verify that we're getting accurate information ends couple of things. The biggest thing as carts were not left at the curb where they were. Suppose to be. The second issue that we're facing largely is that second car was there. Was full trash, unfortunately, as we are retrieving the cart. Cannot break it down. That's that's full solid waste. The other issue that I would note here as well, is that what has become apparent throughout this transition process as the data from some of our outgoing vendors rather incomplete. It was cold. It was outdated in some cases, they had no data
to provide us all. Specifically around second purchased carts. So residents have the option to buy a second cart for $65. They now hearts. We're now going out to retrieve all carts. If it was out on the curb and it was empty. We had no record of household purchase, a car or not. So we start seeing an influx in calls with residents saying like, hey, guys took my car. I thought that working arrests and our operations, making sure they get those all replace that were collected. But this like kind of created in the field. I don't want my dry take the car not take the card. So what we determined was the best path forward is to move to a case-by-case
basis. So as Director Wilson noted, my biggest ask is for residents to continue to submit the Mayor's Action Center or request Candy, if they still have a second purchase card that they would like to lrs is having for full time. Crews out running rs teams and they hired additional staff to help address this issue. And they have also came out of their own pocket. So again, warning to emphasize all arrests is really trying to go above and beyond to be excellent partner to the city. So they've also hired a vendor for that 4th route to be run to collect those carts since we've moved over to this process. We've made minimal progress in the collection because what we are
noting, we're sending out these extra higher heart. Collection vendors. No carts left out or full of trash so that's the other big ask as if you're going to submit that request to kindly ask that you make sure that cars out empty ready to go for crews. They're responding incredibly fast. So I would even set it off before you go submit that request. But so that is kind of where we're at with the car transition process. We're continuing to work through it. We ask residents to please be patient. We promised we will get to you if you would like park on. The other biggest thing I would like to address is on the side subscription
curbside recycling. That's remains the second largest thing that we are hearing through the Mayor's Action Center. Kind of an important thing to note. This contract process. The city roll and negotiating a hiring a vendor and negotiating a fair rate for all of our residents to be charged. Once. That is set up, you start your subscription curbside recycling service. That relationship exists directly between customer and vendor. So going back to this issue that I noted earlier that we discovered about the data that was provided to us. The data was not great for subscription recycling customers this is not really
at the fall of dpw directly. We didn't have this relationship directly for this service. And it's not really the thought Rs what we saw happening was. Customers receiving invoices that MAY be canceled service 2 months prior. We are receiving an influx of calls out the lrs customer service, their call center saying, hey, I'm not getting my stuff picked up. We're looking. It's not even on the sign drought. It's not in our records. If they were to be a customer. So this is obviously led to some issues. The other thing that I think I would know about subscription curbside recycling process has been some general confusion about pickup days and that overall schedule solar us is off writing on biweekly schedule where your house is on and even or week based off
of your location. Lrs is collecting recycling on the same day as they are collecting trash. We discovered through this process. Once again, we start notices from residents that that is not necessarily how Republican wn have been operating in the past. That's kind of been an adjustment. What or us has done is make sure to send out multiple rounds of follow-up communications to residents to inform them what's going on. They have currently 2 additional help for crews out running routes every single day to address specifically messed. Recycling pickup. Things of that nature. And then. My brain just playing. Other thing that I was going to say about recycling. It comes back to me that cycle
back have a question. Finally, the final thing I would note as well is that. With all of this influx of calls with that not great data that we received except drop. Obviously, we've also heard about some issues with customer run I do want to specifically note that U.S. Expanded their customer service, representative team Kyle metrics in volumes are improving week by week compared to the first week of service to this most recent week. They're currently in calling to down 59%. We should see major improvements in customer service response time that our residents are seeing with when it comes to an issue with your subscription curbside recycling service, your first stop should be
contacting Mrs if you're not seeing resolve, we ask you to please call the Mayor's Action request and ii cycling doctor recycling. Furthermore, because I just remember I was going to say the other things I wanted to know are some initiatives that dollar U.S. Is going to be commencing. Yeah, this month. To begin. They are going to be talking part out, but to not have any account set up. So they are going to be driving around the city, noting carts where there it's not on an assigned route. They're going to be putting a tax on all of those carts to make sure that gives information how to sign up for service if they want to keep that going. The other thing, they're also leaving us talking cars that are out. We have missing account information. So for example. Sometimes we got an address that they were signed up for
service, but we didn't get the resident's name. So there MAY be talking those as well. That should help a lot with these lingering trying to get people signed up for service and without I think I've spoke. Quite a long time. I would be happy to answer any questions. Thank you very much. Ken Service. Thank you, MADAM And thank you, MR. Stevens and for everything my way, especially something with separate trucks is really help. And today was trash day in my area. And so everyone put their second blue can out. And then when the pickup truck, pickup delivery truck in gravity, the That was simply intended to be empty and retained by the customer. What what and telling them to
Cole Give me a case number and I'm in a circle back to. Absolutely MR. Adams have to track down. We need to get a blue been back out to this house. That house? Absolutely. There's actually a very specific case type set up for the mayor's action center for this exact issue. So they call in to the Mac the Mocs me to be able to get that cycle through. I appreciate the things in kudos. I want to make sure to also call to doctor her and he's actually living and breathing the operations of this every day. So much thanks to him and ministry or killing Pruitt and the whole solid waste team. They are staying incredibly on top of this transition process and getting those cases addressed working directly with or s so face, in
fact, case type, not automatically them will send over to Kaylee and Chun Chun on media notify all arrests that they need to get it taken care of check it, taken care of. If you're hearing from residents directly, obviously, counselors, you can always send them over to You also were for China those dressed. Got a Roberts. Thank you, MADAM Chair, and thank you, obviously for updates on this and the snow You lot of questions that national rate. I would just note that I do this other council experiences honestly, over the last 2 years of counselor, it's been very good but got more issues over the last 3 weeks. I have over the last 2 years. Think it's a sign, I think a lot of constituents for a lot of frustration because they're calling Lrs they were going hours-long delays and point Mac getting more delays and
you know where the cow their last resort. One question the Knights had in general is I feel like totally. This could be 100% total. But there are certain neighborhoods that are worse service to others. And I don't know if me the list is more inaccurate. Those neighborhoods mention that there were certain list that we're not very good. I don't know if it MAY be certain, you know, people there the trash pickup. There would be not as familiar those neighborhood. There's not on the ball as much as one. If you've seen things yourself that was indicate indicate that work, it's more. So just maybe my just kind of guessing for people. You think that. I probably want to get some further information for Mueller directly. They've been so incredibly helpful and transparent with all of their data. They might have a better
idea of directly. Then. I. So I would probably want to reach back out to them to get some further clarification It's a it's a. Thank you, and thank you for that for that update. I think you've also it a lot of why there's a few things I want to just be clear this or communicate incident. So I know one of the issues where it was right after this. With a sign that he's director United Chat about that directly with, you know, going in and putting in your zip code and then maybe service being said it's not available. It MAY be that that's remedy now, which is fantastic. So if a, if the so we should struck neighbors to put out the recycling as normal. And now our sa. Okay. There's a there's an old years and
republic. Then it's not our system. They're getting out and tagging that which would provide some instruction for constituents to Is that right? And I can I make sure I that. That's right. Thank you. Yeah, no, absolutely not. You are correct. So they will be commencing this before the end of this month. Great. We all share an update back to all of the counselors. Once we have that specific day, it's going to start that. Yes, they're going to be out driving cars that they do not have on their routes. One of the kind of cool things the irs is doing is they're already implementing a turn by turn navigation and tracking system for all of routes. So in or out and about, they will clearly quickly be able to see like. Okay, there's a recycling cart out, but it is
not on assigned role. I need to get out and talk this cart so that we can make sure that they're contacting us. Also want to talk briefly about zip code issue on their website. So when you go to says main website, there's a place to enter in your zip code tell you what services are available thank you for making us aware of this issue was happening. I happen to live in for 6, 2, 1, 9, Right in area. Putin my zip code in it to back out that there were no services in our area. Their it team is actively working on this. This is actually a feature of their Web site that's going to be going away. They're navigating to an updated website. I believe the tentative date for that FEBRUARY. 20th. And what we are doing is we're actively
reviewing right now. The language there's going to be a pop-up specifically for Indianapolis. Marion County residents informing them to please call the local office to get signed up for service, cetera, as they work through that problem. Thank you. Council Corey. Thank Question about picking up. Is right. That are a lot that are ors. And you said there are some that are full. It is full or out so that it can be picked up later. Just a clarification on that. How do I and ii of it is not an onerous? I believe that the answer to that will come from Deputy director brought it was more familiar with the day-to-day operations. And I am. Generally what happens is when the truck rolled by, they have 2 cars service. Most of them. The issues, some of these where they've got to purchase
card. And there's another part that's out there. There's there's 3 parts of multiple cars. They were only into 2 parts. So you need keep one of them in the House next week. Or find another way to dispose of work with your neighbors to try to put some traction that way that they will only into 2 parts per unit. it doesn't have to be in or asleep, correct? Certainly I want to make and doing same one of the cool things about this process we watch Leone, all of our cards at the end of this process. That was a huge thing that. Pushed for quite heavily so that we will never have to go through this car transition process again. Takes over thank you Yes, thank you. MADAM Chair. I know. As said, Daniel, this was a very large scale change. But what I think we as an enterprise could have done better communicate. And I appreciate it. Even just
clarify questions here, those are things where our constituents need a graphic. I haven't had any issues with the transition, but my neighbors have, but I haven't been able to communicate because all us, 2, 1, 9.10 But that's important, I think, to know talked about and it's really real on the ground. I p trash is something that is literally issue that piles up before your eyes. And I would remiss to say Biden, which I have more material, more education, more graphics, more that people watch and telling them what to do giving them much more lead time to do so. I do think that it kind of snuck up on us to put hearts out. And then the time expired as well. So just ask even moving forward for more
information post l r s weeks regularly. And what I would say since we transition the other. I was just looking back through the pw social media. I don't think we're kind of The recycling service and had added on now, I would really like to see at the something that we promote, especially as we look forward to month. Coming up APRIL. I had a coffee with a constituent and I thought we could work through the issue. She she's going be ready for my seat because of the terrible trash can out that we just went through that really, really fun take on next year to talk trash I look forward all those graphics that it's laying my neighbors have they can get their correct trash happen. I absolutely it candidly,
appreciate the feedback. That something that we can absolutely make improvements on it. Something that I actively working on with director of and ongoing. 25th floor community outreach, obviously, Natalie used to be in my current position. So we talk pretty frequently. But one of the things that we're definitely trying to push for to better prepare and the names and our max top with updated information, graphics, social media content. So absolutely hand. You'll also see be seeing more process sustainability on this as as they will be helping us push. The hope is to scale up the subscription curbside recycling over these next 2 years in advance at the switch over to you for us all. She'll be seeing a lot Thank you comments. Questions concerns. Thank you all very much for
being here. Direct Wilson. Thank you to you and to your entire team for being here and for investing in Investing in the snow fight hopefully some rest and thank you for bringing us updates and we continue to look forward for that states. Yes, I am. Sometimes gets on the government. Sorry to interrupt. I asked. I know it's not my district that I run into a couple folks. The 30th Street Bridge to we have the opening. Day time line. Think it getting nicer and folks wanting to ride their bike it being a artery. Serious we absolutely. So the bridge was supposed to have one lane open here in
JANUARY. Obviously, this winter got Yanis this So there's a couple of small things really that needs to be install on their before. We can open it up. But I believe it's going to be here in FEBRUARY where we'll have some some movement on that. Some wonderful. And then the entire ridge will be open up before the race. 100 days tomorrow, just for that. I could pick up more, think Just for folks over in the West side. So the 10th and race play a roundabout project that is actually them by Hendricks County is going to start MARCH 23rd. I only know about this because businesses right there got a letter and a family member works at one of those businesses. If you could, has dpw encourage the folks over in Hendricks County to communicate to the counselors that represent better. Is we communicate it? I mean, I already did. But I
only know about it because I had somebody bring me the paper that the business got. And then girl School Road. Do we have any update on that construction project about a lot of messages about how horrible girls School Road is? And I keep telling people we're gonna it's going to done. So it's not going on any list because it's already there. actually my. Chief engineer Mark Saint John to give an update on girls School road. Yes, good evening. Wilson said a person the department. Road is set to the end of this month. We've broken into 2 phases. The first phase will be from perimeter road up to 10th Street. And then next, you will do 10 treat of the 21st. How that the right that the turnaround country of 21st of the first and then perimeter up to 10 will be next year because of some additional time to work with the railroad gets me side of the way on the south that
project. It's also would be a very large project to build all want and would have taken multiple construction regardless. And there's the enough project on Brookville that we're trying to coordinate with this. Well, so we thought it was best to break that project in the multiple phases. Well, I thank you for doing that North section first. Not just because it's my district, but also because the high school is there Ben Davis High school and other schools as well. And I think that is a big issue with our constituents and folks on the West Side. And so I appreciate it. Your view, that section first because that we have little kids and little baby or babies walking around crossing the street and stuff making sure we have some extra safety or Thank you. Thank you very much. I will take a motion to adjourn thank you. Good night.