##VIDEO ID:pCQfS-LTucs## e e e e e e e e e the electri advis bo meeting to order Monday of November 424 if you please microphones gentlemen microphones please get your micone please rise for the invocation and the Pledge of Allegiance gracious heavenly father thank you for the stay Lord we ask you to watch after us tomorrow in this election Lord uh that it may be to your liking in your name we pray amen pledge allegiance to the flag of the United States of America and to the Republic for which it stands one nation under God indivisible liberty and justice for all okay okay next on the agenda is approval of the minutes of October 7th 2024 approve second discussion all in favor signify by saying I I oppose same sign motion carried uh hurricane Milton restoration update uh so at the request of uh really um mark my name is Mark good to meet you all uh we thought we'd do a little bit of an update recap on the hurricane kind of Lessons Learned and everything we did so Brad's going to put together PowerPoint and he's going to give us the presentation it's a you know it's a lengthy deck um some parts we can just skip over talk over other parts we can dive into a little bit more and at the end of the day if we didn't cover topics you want to see a little bit more work on we can certainly go down that path uh as far as the the organization of the deck we got the storm path and prediction we talk about resources the impact to our Electric System the restoration recovery uh Communications and Lessons Learned are the main topics that we have for us and again this is the the path that it did take um Milton as it as you all know it stood out in the Gulf for quite some time before it started getting a track and it hit uh just south of Sarasota through the state to even maintain as a category one part of the the issues that you still have with any storm is you know what is really going to do and what we think it's going to do and this slide I thought was pretty good where it talked about Saturday prediction going right over Orlando and then you know Sunday and Monday and Tuesday you have all these other days slated and that you have in the dark line the actual path that it did take um uh just a couple things it did impact about 8:30 p.m. right south of Sarasota a cat 3 um closest to leeburg I measured about 60 miles away it was still a cat one 90 M hour winds um away from us we saw gusts at 75 miles an hour We're measuring uh at the airport and around 11:00 p.m. the uh the signal was lost for a day so whatever gust you had it took out the uh the indicator that we were monitoring and exited the state around 5:00 a.m. as a cat one 85 miles an hour um you know going back is slide you know where what our prediction was for Thursday was we were going to get impacted most of the day with the high winds um matter of fact we worked Wednesday and around Wednesday at 8:00 pm or so we the winds got to where we couldn't work outside anymore we sent most of our folks home we had one crew that we held over operations obviously held over Chris held over and um our plan was as soon as conditions got better on Thursday we'd call people in and um and so let me talk a little about resources and we'll go into what the next few days had so you know we did start extended shifts and schedules on Wednesday and pretty much kept it through the following Wednesday day on the 16th um we called Crews and resources in to begin assessment 6: a.m. the morning of the 10th again earlier we were thinking the 10th was going to be pretty much sit in wait maybe in the afternoon we' get freed up but the storm had other plans and got out quicker uh Mutual Aid support we ended up did we did get three different groups in to help us um Troy Alabama a group of eight Keys energy a group of six line techs and two tree trimmers and Scottsboro Alabama six line technicians the reason we were able to get the Alabama folks in is they were at Fort Pierce and we'll talk about that in a minute they were at Fort Pierce and they did not get hit as hard as they thought so very quickly they released them to go help others and essentially we doubled our Workforce you know with with line Department we have a little over 20 line lineen in our area or line technicians in our area and bringing in about the same number of resources um so again Mutual Aid Troy did arrive um on Friday the 11th so we pulled the trigger on them to come in on the Thursday morning early we had them kind of keyed up waiting for final word um so we went ahead and set on Friday or Thursday morning early we need them in so they came in in and we're ready to work on Friday matter of fact they got here late Thursday and we're able to turn wrenches on Friday Keys energy in scotsboro were released from Fort Pierce and they arrived Saturday morning and started working on Saturday catering we were able to uh get caring set up to feed all of our kind of extended Workforce if you will we're on 16-hour shifts Public Works is on Long shifts long days to Mutual Aid you know with mutual Aid comes meals come hotels comes all of those things around uh Mutual Aid and um again those are successes and we'll talk about that more later but certainly the mutual Aid and the support of the mutual Aid is a was a success for our restoration couple just quick pictures you know Troy uh Scottsboro and keys U we sent them a variety of places I think the people in Sunnyside got to meet Troy uh day after day after day that group kind of stayed in in that area uh Scottsboro spent a lot of time up in Spring Lake Spring Lake Drive Spring Lake Drive and then we had the keys everywhere this picture the keys is is in front of Fruitland Park where there's City Hall that fountain boulevard I think they had a lot of trouble so again initial impact 500 a.m. you know the the dust settles the storm goes away we had 18,893 customers out of service 68% um 12 feeders were locked out and open eight field reclosers field reclosers are sectionalizing devices you know that in certain instances can have as many customers as a feeder on it so we take a feeder we'll break it into two or three or even four or five sections we had one substation out of service due to a Duke transmission line and again upon initial impact we had some things that were high on our list so the ufit server facility as well as their North assista living facility off of Oak terce Oak terce uh was out of power their generator failed to start and so they were very excited at 11: p.m. is when they lost power that their generator failed to start matter of fact we Chris was there that evening and we got a crew by there to have a look we just couldn't boom up we couldn't deal with we couldn't get involved in the restoration we had to wait till the storm passed us the city of leeburg sewer plant also we had a generator failure there the airport had some outages big portion of that was out we had two shelters identified on South Street that were out and a large assisted living facility the new one there is in South US 27 these are some of the key things that we had out first thing in the morning um just a point of reference because I'll talk a little about feeders and laterals and services just as a reminder large transmission lines on the left hand side of that diagram belong to Duke Energy a drop down their feeds to our substations we have five substations we talk about main feeders main feeders run up and down the large streets they run up in 27 they run up on 468 you know all the main corridors will have feeders lateral fuses um tend to go off to neighborhoods so you have large lateral fuses feeding into neighborhoods and again they can be overhead or underground and then finally you have Transformers and service cables those sort of things and that's that's our system priority list as well right you got to get the transmission up you got to get your substations up the main feeders the laterals the Transformers Services that's our plan from a system perspective I think we've talked about that before again the impact by the Numbers we had 38 poles that were damaged and needed to be replaced we had 20 pole mount Transformers that also got replaced 200 spans or were over 9,400 feet of primary cable that were on the ground some areas are badly hit due to really it's all about tree damage In fairness the winds normally the high winds are not tearing down our facilities our poles are designed for those higher speeds of of wind it's it's trees coming down trees falling and it's not trimming per se because you don't trim for a 60ft over tree to fall down across your line you trim clearance is 10 foot right that's what we shoot for um certainly the trimming accounted for some of the outages with limbs W blowing in there but you guys gals drove around there a lot of trees that were down Sunnyside area Beverly Shores Beverly Harbor Lake Forest that's the whole area across the street from um from Griffin um the Spring Lake Drive area in Fruitland Park stop subdivision the Monclair Main Street Lone Oak area in Treasure Island off of County Road 44 um a little map we're still working on the concept I like this to be a little more precise but I was able to draw some polygons around our service area so again 68% of our customers are out of power some of the areas that we're showing we don't have any customers in that area the swamp area down in the southern area there's not very many customers um but in a quick shot you know anything around the lake had some heavy damage normally the winds come across those big lakes un obstructed and then the first thing they hit they tried to do some damage um here's some of the damaged areas again some of the poles down our crews working poles broken uh heavy trees coming down um just some of the damaged areas so uh again Wednesday was all pre-storm activity uh like I said we worked about 8:00 a.m. 8:00 p.m. I apologize and sent Cruz home we kept a couple people on um Thursday comes in 6:00 a.m. um well 5:00 a.m. and earlier the operations is grabbing their list of outages and prioritizing what do we have out uh well noting what do we have out in prioritizing that from order of importance you know our critical customers the ones I just share with you so when the Cru we did make a call at 6 for have everybody came in Cruz kind of right around 7 at 8:00 a.m. we are already beginning to do our assessment work um again Thursday we asked Troy Alabama to come on so they departed for the city of leeburg on Thursday um our focus on Thursday is you know main feeder assessment and feeder restoration that was our driving factor or driving Focus for the first day uh you and you have 18,800 customers out focus on Main feeders that does a lot of things it helps pick up traffic lights pick up lift stations pick up those commercial and residential customers that are attached to the main feeder um so that's all pluses and we were able to focus on the the it server facility and their assisted uh living facility we got that picked up about 5:30 6:00 in the morning shelters on S on South Street we had a large tree come down and take out that feeld we're able to get that tree out of the way isolate it and restore service to there by about 1:30 in the afternoon and in total the first day we restored service to about 12318 customers the first day right 2/3 um Crews at work uh you know again I I imagine this presentation at some fashion I'll show to my team I haven't yet you guys are the first ones and and the these are just some of the pictures that we were dealing with with the damage that we had and then um some of our our some of our folks that we brought in uh one of the things I do want to mention when you bring into mutual Aid you do have to split up your your own Workforce a bit because you have to provide that team some logistic support some you know switching and tagging support some of that stuff so Daryl on the top corner he got the guys from Keys energy uh um big hos is what they call Daryl big hos the GU from Keys energy and uh Robert on the far side over here he got the group from Scottsboro and Ronnie our inspector got the group from Troy so again it takes some of our forming some of our key people you can divide them up and we can do a lot more by breaking down a crew or two bringing in 20 people and providing them some of the supervision um so Friday you know I try to go through these a little quicker Friday we did look for additional support uh actually we look for additional uh labors on Thursday but Friday is when we got wind that fourth Pierce was releasing them so we jumped on them pretty quick and then you'll see in Saturday they arrived from Fort Pierce to start helping us out uh Friday um remaining feeder restoration was our focus and then we started addressing those large areas that were impa acted if you recall we talked about stock subdivision and Sunnyside and and treasure Point treasure Point Treasure Treasure Island um we're out there for quite some time um and then anyway we started focusing on the larger uh subdivisions larger laterals uh we got the large uh assisted living on Marlene and Street and also the airport campus about 250 in the after afternoon Friday we had got that back up so again another 3,400 customers you can see the big the big effort in the front is I got large feeders that are out I'm able to isolate and restore load to a lot of my customers um you know we start on on the next day and you'll see in subsequent days you know it it just you get into like on Saturday you're starting into the rebuild and replacement repair cuz the first days Thursday I'm not rebuilding and replacing I'm not setting new polls on the first day I identify those issues and those problems I mark them but I move on to to try to get the bigger number of customers restored so 3,400 we got on Friday Saturday still focusing on on laterals and you're getting more into the rebuild replacement repair um those sort of things the numbers cut in half again now I'm at 95% completed by Saturday so ow this is the 72-hour window where are we at in the 72 hours we're at 95% complete you know when you start reporting to the state you know the state says when you're at 95 you can stop reporting but we still had a lot of work to do again if you're in that 5% that are still out you know the last thing you want to hear is I'm sending my Mutual Aid home well we didn't send them home we didn't send them home until Wednesday morning so they worked all Monday and they work Tuesday so Sunday uh ensuring the schools are ready uh for Monday morning ensuring Ken still working on damaged laterals um heavily focused on residential restoration large areas first smaller areas last you know somebody's always going to be last you're always going to have somebody saying hey I was I wasn't brought back until Tuesday some of that's by definition again if you're in a smaller outage with 10 or 15 customers out you got a Transformer that's laying on the ground that's going to be one of the last things you you end up working on um so by Design again Sunday 98.8% uh restored Monday now we're doing pole replacements for putting primary back up we even start doing reinstate so reinstate is where a customer service has been ripped down it's on the ground that's preventing them from getting service when our crews go by so now they hire electrician we go ahead and get notice that they're ready to to get back and reinstalled and we start working to reinstates on Monday um again working through at this point it's a lot of places to go it's just a lot of time consuming effort um Tuesday you can see where we're uh um we're now at the feeder level assignments and that's what we've been kind of waiting for it's not a sweep we're not going from one end to the other but we're taking all of our known outages and incidents and we're dispatching at a feeder level so our crew would say here's all known outages here's all known hazards a hazard is something we come across on day one where a tree's taking a service down not that on the map is a hazard we'll get into the the the map a little bit I don't know how many times you pulled up the map during the storm to see what our outage numbers was but our customers went to it and droves to see what that information was so Tuesday finally you know uh you know you can see the map finally I got 27,700 customers and I got no outages and I think that's what uh our Tuesday Mark was still on Wednesday and Thursday and Friday we still had a lot of work to do we were getting some new outages we had a lot of probably about 52 hazards identified that we're working through and then the reinstates are coming through so overall you talk about restoration you know my my two cents is you know we had a successful restoration you know we doubled our Workforce we work long shifts and long scheduled we had push Crews from Public Works helping us out we had catering catering started breakfast on Friday Friday through Tuesday and we just told them on Thursday morning that we needed catering for 100 folks so I that was again a good success communicating our plan we'll talk about that in a in a few minutes I think that was successful um the ivr was up we had text you could text an outage and those systems were both up and running you can see we had lots of activity on those systems 16,000 ivr calls 10,000 now these people may have called more than once right and in all fairness if you're out if you've been out multiple days you know you're you're adding probably 30 whatever the number is you're adding some of those numbers to that um and again Saturday night 72 hours after impacts 95% of our customers picked up Sunday night you know we're at 98% so got a few charts a few graphs I wanted to say this is I got from Mike and Mike Andrews he's part of our it group and he hasn't fully vetted this out but I asked Mike to show me what kind of volume we had on the web you know how many people are hitting the web how many people were looking at the information we post on the web the outage calls that we post on the web so you can see during the storm how much activity that is and you'll see that shape of this chart in a few minutes it follows another one of our chart shapes so you can see a lot of hits a lot of people going to our website for information and and we'll talk about Communication in a minute this other slide says well this is our restoration effort you know at the height of the storm 18,800 customers out of power day one day two day three day four five you can see where the majority you know the effort on day one you know is is that 12,000 customers out of 18 ,000 that we picked up on day one two and three four and five you know it gets to be noise at the end of that how do we compare against our IUS and the co-ops and this is Lake County only only Lake County so in Lake County how did we compare against our our neighbors you can see um you know we had a pretty steady downward trend of outages it's not surprising that that the io Neo number gone up you know again the the they may have had a transmission event that happened you know the storm passes but a tree falls later and takes out a big group of customers so the uptick is not unusual but something did occur certainly After the Storm passed I would imagine to some some kind of transmission level uh but you can see you know between you know we're about a day ahead when you're looking at day three um where we are at at day three versus where they are at for day three you know we beat them by I think a good day if you will you know they didn't get to where we were until day four we got there at day three um communic through Lori Beach and Pam as well so again I think you know as best you can you know we we tried to leverage what we could get out there information that we had control over so that kind of takes me at the end you know last few slides is is Lessons Learned and I think whenever you have a major event I think it's important that we go back and and and critique what we did how did we do what do we what did we like that we uh perform like you know during the storm what should we maybe tweak a little bit you know I just jotted down some of the areas that you know at some point I think we need to dive into a little bit further um should we have staff the city EOC or the County EOC um you know what was the pros and cons of that certainly there's a benefit in that we didn't have captured Personnel um during those events that normally would have been in another role um so we didn't we didn't do a lot of that this year um but there were some feedback mechanism I think on some of the things that we we shared that wasn't always there things were happening for instance we had a tree come down on pixa road that blocked our ability to get down there in that subdivision you know I gave it to Chris Chris GES it gave it to U merera Mera sends it in we get feedback that they got it and they're on it or they they have it on their list but there but there wasn't a lot of feedback that one it was going to be taken care of but sure enough when we we had Crews that were going down that road for restoration the tree was clear right and so we had a lot of that success um but we did necessarily have some of the feedback that goes along with that you know should we have staff the call center on the weekend Saturday is Sunday so my memory says you know th Wednesday Thursday was we kind of shut down for the city for the storm um facing um you know going back to social media next question that I put down there is should we have somebody respond to some of the social media questions you know we put a lot of information out you know and I think for the most part I think the information was well received I think people liked having some data they could look at I think there were some questions that came back from time to time time I'm I'm I'm not in the elect they never use those words but I'm in Legacy how long will we be out or I'm in the such and such area and and you know my group knows well that's not the electric territory that's duke or seos because we stop it you know 30 we stop uh 33 we don't go any further south than that so you know do you have somebody on social media I mean obviously there's pros and cons there as well but do you have somebody Monitor and respond to some of that and like people love the information 99.5% of people are just happy to get information of you know they love the information like here's what's going on from a big picture here's what we're doing in the city like you did the people that like actually like want to comment back I found to be you know the half a percent that are completely unreasonable and like all they care about is like why aren't you at my house today fixing my power you guys are incompetent there's some of that I'm not discounting that other put more effort into just putting general information out and I was going to ask so like because I'm on Duke and I just got General text messages that they clearly sent out to everyone do we have the ability to send out mass texts to our customers that have text messaging sure I mean again there is text myg solution that we have here at the city um you know In fairness the electric Department did not use text mygov in it and because a couple reasons one is we're putting out plan information across all these other social media types um um but we didn't send out a text message out that was in general right yeah I mean I really like it I I don't I mean now I don't use social media at all so I mean if I hadn't got that from them I wouldn't have gotten anything MH and it's just general like hey the storm's coming through our crews can't do anything so you know until it's safe and then it's now crew are out assessing you know we're hope to have an idea of the general assessment by the end of the day and then it's we've assessed it and we hope you know based on your area we we did all that messaging we just did it on the web we put it on the ivr we put it on all the we we posted all that information you just listed but it went on the web it went on social media went on Lakefront TV um on the ivr so that's kind of how we communicated there is a text my go and you know as the Lessons Learned you know we could talk about how that solution could find a place in our communication scheme um we did get as you saw the one slide an awfully lot of text messages um well back before I think we had 10,000 customers reported that they were out of power via the text text text texting uh methodology another 16,000 called in the ivr um let me see I think so I can take a note on on lessons learn to say do we want to consider or how can texting be incorporated into some of the messaging that we put out and then internally we wanted to have a little better hand on doing some reporting on schools and lift stations and medical facilities just some internal batch files that I think we could run off of the the metering system that we could ping and get some confirmation about who's out um from a major customer perspective without having to roll a truck I'm sorry I'm back to the text messages not just storm so I also get them anytime like there's an outage in like impacting my house if someone else reports it so we we do that I do that in the electric Department you know so we have a feeder lock out on a blue sky day yeah we can send a message out I think the instruction says any customer any outage over 100 in total get a text message and we'll send out a text message it's not text myg but it's using text power right but we send out a text message on a on a blue sky operation any outage over 100 and we give them a status update we give them a a estimated time of restoration um that's all part of the that texting service that we do in the electric for any customer any outage over 100 why why over 100 it's just it's a it's a manual process you know again remember the good better best we're not at a point where it's totally integrated and I think to do that you know I think last meeting that one of the commission meetings we talked about you know $100,000 uh upgrade to bring everything up to allow us some more me means of communication so right now it's manual and so the operators say hey at an outage over a 100 we call in now if you call if somebody calls into the ivr they get the information but it we need them to call in it'll say we we're aware of the outage this is the time of restoration that's estimated um that kind of thing when you call in you automatically get that message so the outbound message goes to anybody in a 100 or larger in and outage the medical facilities um their generator didn't come on if it did come on does that move them down in the line that you don't have to go by there or you have to be there in a certain amount of time well so the the server room for the UF I remember cuz Chris was working but they got my number I'm talking to the CEO at 1: in the morning for for UF hospital and and you know they they knew the answer but they wanted to hear it asked and said you know is there any way you guys can get out I said no not until the wind subside so they were they had no place else to turn however to answer your question it's still a priority one for me even if they got a generator running it's still going to be high on my list when the storm settles and I got to I got to restore power for them um you know to me it's like our it or our backup generation it'll get us over a bump it'll keep us going uninterrupted but at some point you know we need to move toward commercial power so but you look at the AL that's south of town I mean that a new facility and their generator doesn't work I mean why would that be a crisis for for y'all for the city well again I have you know I have my list of feeders right and 165 is feeder out of East substation number 16 5 serves a uff medical facility over there off Dixie right my top priority feeder so if that feeder goes out then the first daylight I'm going to go ahead and dress that feeder that's my Hospital feed regardless what the generator is or isn't doing my Still My Method says that's my number one call and I go through my list of number ones and I'm going to ensure that they're in power um and Generator is is is nice at get the got the them running but you know it's still high on my list so no they don't drop down to to number they don't drop down the list they stay where they are we have some of our customers who have direct phone numbers to get to us the hosel is one of those so they can get to us no matter what so we do have that relationship with them and for clarification those are their generators and it was their failures on those yeah on those two okay all right so we get your number that before the next storm right um you know actually I I didn't put it on there another success but but uh you know politics whatever you want to call it um I never I got very little input from the commission you know Al had a handful of items but he's getting those through his mechanism you know so um you know we were left to run our plan pretty much um and I appreciate that effort I I appreciate you you know keeping that piece out of it because it's tough I mean there's a certainly part of a day that at the end of the day and things settle down you know did we did we provide the proper focus on the city of leeburg Fruitland Park you know the County Lake County you have all these other areas and within the city you have all these districts um you know at some point in time when we we don't have a a success you know there's a lot of a drilling down that can happen to say well what was your focus on this day on this day you know why was District three left off and they were the last ones back up they're always the last ones back up you know but you know we haven't had any of that discussion as of yet um you know I don't expect there to be a lot of that push back this this storm I think you know when you had the numbers that we were presenting that I think it a lot of the some of the noise can kind of goes away so a good friend of mine was one of the last that you put on um he is basically where he's on the lake uh 473 right across Elizabeth Street down that that way going towards the lake um but he was on a feeder I think that went through mccloud's property that through the lake but does his when his meter isn't on does it tell you it's not on because he was saying he was calling and they couldn't tell him whether he was on or off so I don't know who he talked to 473 well cross from 473 make a right uh he's I guarantee he's one of the last ones that are there um go down Elizabeth Street all the way to the end they're on it like an island but um it's Way East Way east east what do they what they call I thought we stopped Around Radio Road did we go we go a little bit beyond Radio Road you do you do it's yeah but it's on the it's on the south side it's on the lake side those are all those red cabins down there on the water yes yeah back in there yeah and again I'm assuming right because I've been out there on other jobs before but that's uh probably a tree come down came down over a a a line that impacted you know half dozen customers that's going to be one of the last things that we get to that's a day six kind of event that's what I told him I it's because you're rich they they uh they didn't want to take care of you um and and that was something that I mean came up at some of the fmpa like there's an basically an agreed upon way you turn on power for everyone the IUS municipalities you know with Hospital medical and then just density and that's just yeah it right like everyone does this the same way pretty much you know a feeder we got a priority one through number eight right our medical facilities are number one I think number two we get down to our our EOC for the city for us our EOC is you know our our station's number a number two priority you got water Wastewater they're high in the list um Communications you know shelters are you know kind of Midway on there um and then you know the bottom of the list is residential and they kind of Stack Up largest to smallest um and you saw what we were putting on paper everything on there was kind of grouped in that same order largest to smallest well nobody's asked the key question do you have to pay up front for these people coming down and wait for FEMA to pay you yes so what kind of investment did you have you estimate did T be determined so our guarantee is that our agreements say we'll pay these Mutual Aid resources at the agreed upon price and they're they're either time and a half I mean some of the guys were cheaper than our own guys but um you had some time and a half guys and you had some double time guys um and so we we pay up front on all of that and then we get reimbursed through our Shima partment yeah so that's just the that's just the mutual Aid part of it just for like total cost of the storm um Irma is that the last one I've lost yeah and I our number there was like 1.8 million total cost out so reimbursement for Freema group salary materials my guess is would be two or three times that Pro I think you know just our wag three four million bucks but we get a bunch of tree work paid for by Fimo yeah and and your reimbursement is what a year 18 months later every every storm it seems to get a little bit longer so yeah about a year is probably the about it so now you know Brad's group is going to be doing all the the paperwork yeah so it so yeah it's out but it it will get replenished we're already working on that documentation well if I may first of all thank you for doing this because I did request it um a great presentation I commend you and everybody on on what appeared to be at the time a pretty solid job of restoration I have a different perspective sitting in this seat than I do sitting on my couch um but I was one of those Geeks Who was very engaged on social media trying to get a gauge as to you know what were people saying and I shared with Al that I would say anecdotally 85 to 90% of the people are very supportive very understanding very appreciative you're right that that last 5% they don't care about anybody or anything at that point it's now 4 days five days they just want their power on and they start to get cranky and aggravated um but you guys did a great job I think you know the other thing I like is the lessons learned because it shows that you were always looking for ways to continue to improve um and I don't think we ever hit you know complete perfection in a situation like this we learn from the things that we could continue do better one of my questions you addressed was um when you called for the extra support my question is once they got here do you feel like you had enough extra support or should there have been more more you know more guys on the ground doing their thing would that have sped things up up any well if I flipped all the way back to like the third slide you know you're out there 3 days out and you you don't really know for sure where it's going to go or how I'm going to get impacted if you're not making a decision on 4 days out five days out on Mutual Aid then it's too late right and so you're pulling the trigger when it's it's hundreds of miles away and and the the the swath is this big and where how is it going to impact be you know how big is it going to be you know this storm skirted right by Orlando but they had maybe a third of their customers out of power because all the energy was in that Northwest Quadrant that sat on top of us right right so you know those things are hard to to guess and part three three or four three or four days out it actually looked like we were going to get hit more dramatically continue to shift South so the argument could be made should we have been teeing up for more support based on what we knew three or four days out and then the followup question is if you find yourself in a situation where you don't need that extra help is it not easy enough to then release them to go where the help is needed you would yeah so on that note too you got to and I don't I'll jump in just for a second cuz I think two or three important things on teen it up early out and Municipal Electric utilities in Florida those are the ingredients you got to put in the the previous storm so Helen was an impact because big Crews were still responding and they were up in the Carolinas and you know Appalachian States um so that put a strain on getting Mutual Aid then then out in Florida too with Municipal Electric utilities look at kind of the big utilities that are the big neutal aid providers lak electric Gru Kua all those folks are in the same as we are right so hey Lakeland elector come and help us well you know lebur we're not we're we're hunkering down ourselves so those resources that can provide resources they're tied up as well well they all sucked up resources yeah in in fact you know I think probably one of the interesting kind of facts from this storm was you know the guys are saying that this is probably the first time leberg ever needed Mutual Aid this is the first time we've always been the you know we've been in a safe location and typically our folks go out and help other people so Lakeland Electric was one of the it pretty much modeled our curve on their scale we might have even been a little bit faster than Lakeland Electric so those so those big utilities they were tied up so so now we're in out of state I mean look at Key West I mean typically we're down at Key West helping them they're so so the cone the where the cone was hitting affected resources the storm affected resources and then you know did we have enough probably the answer is yeah once we get hit we never have enough um it's what it's what we don't know I mean again at the time you got a crew of eight that was already um you know set aside you know we only got 20 23 linemen so crew eight it's a big crew for us it's like two Crews um we already had that reserved and and as soon as the stor past and we knew what our impact was then we raised our hand and said we need some more now again that was Thursday morning we got confirmation Friday that they were we had the two Crews and they showed up on Saturday so you know we missed a day of turning wrenches on on those bigger Crews but at some point it's you just it's a bit of a Gamble and the one storm we had where we got two crews out of Michigan um we pay mobilization cost so it's not huge when you're looking at the amount of money but it was 20 40 Grand probably for cruise that we had the mobilized that we ended up releasing but even though we released them and they were picked up by somebody else I'm still on a hook for the mobilization cost through through that day so it was you know about 30,000 bucks that you know at some point you can roll the dice and that's a gamble too because you can spend 20 30 40 100 Grand and then if the storm misses you you're out that money that's not getting reimbursed so if it's not a declared storm that money is out so that's something you know the the the cost is something we look at again it was a one day the one crew got here Friday the other crew got here Saturday and again we you know they can't come into you know we don't like to bring them all the way in because we want to Stage them out of the the area of of impact so you're going to Stage them in the border and then they come down I don't think we could have got a full day's work out of them anyway but one one of the things you were up against I don't know the uh authenticity or the source but a big picture circulating during the storm or you know this aerial shot of hundreds and hundreds of of stage lineman trucks just ready to roll they were all parked at The Villages and they were ready to roll and people were like well where did they all roll to cuz they're not in leeburg um so just I mean just to be aware of again I don't know whether that was a legitimate photo or not legit I mean Duke and got a huge number of resources and they'll line them up there and they went to pelis um the only other comments I was going to make real quickly was um I also thought The the updates were good um I wondered if there was a way to maybe do them with with a specific timed frequency so for instance you know when you're tracking your hurricane there's the 400 p.m. update the 800 p.m. update the midnight update is there a way to kind of do something along those lines when you guys are doing those updates in that type of situation cuz we're getting them and then we went a really long period of time with no updates but we did try to do kind of a beginning of the day and the end of the day and then we tried to do a midday and midday started off around two and sometimes it it it it got pushed a little bit but our our goal was to do three a day but that midday report is always a little tough to get in because often times we don't get good numbers until the end of the day so I like the beginning at the end you know but the folks you know trying to do a midday helps but I think that Target moved a lot some days it came out at noon and other days it probably to come out till 4: understood understood but again I think from the standpoint of Communication number one you can never possibly overc communicate information in a case like that I love Dan pushing on the idea the text messaging because there is a large portion of people who aren't messing around with social media these days um um so that is just one more opportunity to communicate to to even say you know our our next anticipated update will be in four hours or or whatever the time might be so I I don't think it's a big lift to say we got the messaging component nailed down I just need to find somebody that can manage the communication process so when when we're impacted you know and again the I think the best example I can give you is you know for catering you know Robert Hicks and I talked about on the day of the storm on Thursday we activated catering and that was the last discussion I had with Robert because he had it all set up you know but for some of the other stuff we we need to figure out a better plan and you know just like the hotel you know that I like Robert or his team to kind of manage that I need so many rooms but the number kept changing daily right but somebody needs to manage that process the other thing that we'd like to see is you know we think we got to embed some people with our crews that can help us U gather data better the data needed for FEMA restoration we need to do a little better job doing that um and we've tried to use our own resources but it it's it's teaching them a new trick what's the addage I'll just leave it at that it's it's difficult sometimes so I think we can identify some resources internally that maybe that we could slide over and train to say hey I need you all to help me with FEMA data collection you know um so some of those things we need to leverage some of the other resources that that uh that maybe don't have a storm job per se and kind of sign them up for some of this stuff going back to your update you don't mind me ask where would you want to see those updates any other place than we're posting already um sounded like you had it pretty well covered under the circumstances um I did I I did spend quite a bit of time on the website and I might have missed the updates but in large part I kept going to the map which was my follow-up question because I had a really hard time getting the map to show anything that was of any use whatsoever um but I think between social media I think adding text messaging to Your Arsenal of communication would be valuable um I had asked Al I wasn't sure whether Lakefront TV allows you to do a crawl across the bottom of the screen that you could continue to up date that with information realizing that at some point 68% of your people were without power and probably couldn't watch uh you know I know there's other platforms but uh that might have been another uh platform to be able to communicate that information again I think the text messaging you know we can kind of talk about incorporating that into the other communication methodology I I think it's fairly straightforward and and I just want to reiterate I'm not being critical at all I think you guys did a really really good job we we have to poke a little bit at it and say hey maybe they can do a little better here or there can you explain the map to me what did I was I not understanding it was it not working properly I mean at times it looked like there was like one house in a circle that looked like it had no power you had to drill down right to I mean you could only you could only pinch and squeeze and drill so much before you couldn't get the summary of the map is is it works well for small normal outages okay on these bulk outages when there's 18 tattoo 70% of our customers it's just red and and I think you saw too though as customers came back on then the map started isolating some stuff and the little electric bolt isn't exactly correct you know it might be 123 Main Street but instead of 123 Main Street it might be at the intersection of 27 in Maine so I I think the map works and I don't think we leave the map because I think for our sop it it's functional um and and these storms look so they come every once every five years so how much resource do we want to spend being technically efficient when it's a one in five year event but that's his that's but those numbers weren't coming yeah well I'm going from since I've been here right like there's been two since I've been here Irma and this one if I remember well that you're trying to protect the 1% that are on complain right so the map if I interject it's it's the good better best we have a good outage map that provides information uh to our customers and it keeps them active uh engaged if you will the lightning bolts are hazards that tends to clutter up the map a little bit maybe we got to figure out a better way maybe just turn that off so they're not displayed because that added some confusion you know there are there are different mapping systems out there but it's also a magnitude more of dollars that we'd have to spend um to get a polygon that gives you a better representation of the area impact but what's interesting is what you just showed me 500 and something I assume that's homes 500 and something homes right now are without power um that was not displaying during the storm that's that's that's my only observation even if you numbers like that were not sure yeah it was it was all all the time Mar I should have screenshotted it for you because when it CU when you went to the map on Wednesday night it said 18,6 two customers out and those num number that total number clicked down the whole time I was watching that because I think I think I'm 3,000 70,000 hits I'm 3,000 of them but no and that was the number I looked at customers out the number the tally number is what you're saying so I think Mark when you looked at it there are some bigger numbers on the map during the outage event but there are a ton of smaller numbers as well if you zoom in on your phone okay or on the computer you can see a little bit more but there's no graphical representation it doesn't really show me where the outage is because all those 500 customers are on top of the protected device and the area may be substantially different than where the circle is they should probably know where the outage is if they're looking to see if their house is affect so there's 729 customers out right my circle that was the number no mean don't have power your house the accuracy the map 204 I know see but I would I do like Mark's point on regular Communications though so these these on the midday if you don't have good data like it doesn't have dat up may you know crews are working on XYZ big stuff we'll have another update tonight like he doesn't have be you mean on the Storm yeah during the storm you mentioned like during the Middle day it's hard it could be just a generic update of the crew you know crews are working on these three big things we'll have more data for you this afternoon just to there's like a regular checkin I think is I like that we can certainly communicate more again on the web um there's really no boundaries because you have a lot of narrative you can add and pictures and information you can add you know the outage information we we try to be particular we try to make sure it's the same information across all boundaries so the 8 a.m. update is the same on on everywhere I go to look I don't want to have a disconnect and say well I got a different story on the website than I got on the on social media we want and I think we worked hard to make sure that didn't occur all right let see the last thing you have is thank you and a resolution yeah we I I sent out the letters on the leftand side already but Al has teed up some resolutions to come through for the three um utilities that assisted us again we couldn't have done it without them and uh I think our customer base saw that we were focused to get the lights back on we brought in mutual Aid to assist in getting the lights back on and we worked long days you know in in order to make that end right I think it would have sent a poor message if we sent them home on Sunday night and not kept them through Monday and Tuesday I think it's the right call it's not always easy to make the right call but I think it's the right call to keep them in and U it certainly helped out our processes I think you did a great job we still have things we're addressing in the storm I mean again we're a couple weeks out but we still have some topics that we've identified we're just circling back I got a a switch gear that got flooded out in uh in U Bron Park up in off Miller took out the villages um because it was the first switch gear out of it and what happened was all the rain came in not from the roadways it came in from the the pipes in the system and um flooded the switch gear up flashed over got to replace it we replace it with a with a totally encapsulated switch gear a little bit more money but it's all under the feem of reimbursement still now so do you happen to know off the top of your head what percentage of your service is above ground versus underground yeah I think we're 70 near 70% underground right everything new is underground new subdivisions are all underground new new uh a lot of new homes even their services when areas that we've spent you know a lot of our our mounty to to underground areas we we encourage our customers go underground as well may be a little bit more than encouraging but we're at 70% um and again when you took that big piece of Dixie and we use some of that fiber money to to pay for all of that undergrounding we did all across here at haror haror Heights Harver cross from Marsh I think it's Harver Heights it's Carver Heights that's all underground U area over there so I think the city spent a ton of money converting some stuff that and that's that's a difficult thing to do for any utility right to to force that or to to have the ability to underground some of our facilities um you know Winter Park is bragging left and right the storm hit really hard but you know they're they they they want nearly unscathed with it all the money they've invested undergrounding their facility so I think we continue to to push for the underground subdivisions um you know we have opportunities to convert stuff we we I think we could take advantage of that but it's often cost prohibited it's it's six eight times more money to go underground than it is to just rebuild it overhead about a year ago uh the polls that run down Lewis Road were all replaced and and I remember at that time thinking to myself I wonder what the cost would be replacing all those poles I think they went from wood to cement if I'm not mistaken well I think C certain poles in our in our criteria that are switch poles or Junction poles or have certain apparatus on it we'll put concrete the other ones are wood um but you see that feeder did not trip out right that feeder stayed up nice but we just rebuilt it a few years ago we trimmed out a lot of clear and stuff so everything's brand new and you that held up really nicely and again you saw the one slide there are a lot of pockets that remain unscathed you all were couple were bragging you didn't lights didn't go out we'll try to put you on list for next year yay but uh as long as I have your telephone number je Jesse on the other hand was one of the last so mine did I was out for three and a half days but I got to tell you I couldn't be more pleased with the response so I appreciate that I was uh I think as a residential customer in leeburg I was out longer than most of the people that I knew but even then given the extent of the storm and the Damage a a common sense person can look around and say this is going to take a week or more and that's what I had in my mind so when I was back up in 3 and a half days I was I was thrilled yeah I mean I really was and it helped too that the weather was nice yeah it was nice y i remember saying uh was it Wednesday night cuz I I figured when I went home you know we weren't going to do any restoration Thursday and we lost power around 11:00 and I said you know I'm looking at my watch and we're going to be out for 2 days straight because you know we're not even doing anything on Thursday but all that changed in the next day when again we started working 6:00 a.m. and started pulling everybody in so again y'all did a great job appreciate it again if there's tweaks when you have the slide if you have things that you want to see I added or or modified let me know I haven't tried this out on you're the first group to get this see um good so I appreciate any feedback you got thank you you thanks all righty uh roll call Dan anything yes sir Mark Mr manager no sir check nothing for me all righty We Stand adjourned