disant seven disant Dave Pam back Bob has Bob confirmed he's coming I'm gonna yeah um Erica is working on him right now okay good you fixing no I still have the [Music]
echo no you saw it was like it was with the X yeah but like the light on this I'm going to record and I'm good to go yep great and thanks sir you say Bob was
Bob is joining a few minutes Joe MCD is also here you mean I didn't look Jo MCD Patrick's RIT guy Patrick in for it support yeah it's an open meeting so it's wrong
Dave's drinking started drinking a glass of water okay yeah yeah okay yeah recording in progress again oh I thought you had one line
okay wait for Bob you got the link you probably tring than [Music] y there he is there he is um how come I haven't got well it's okay we've got them list on the
right yeah so there's a a couple public Joe mcdna um go ahead Dave we're we're all here okay um okay great thank you so we ready to call the meeting to order yes sir okay all right so it being p.m on
February 12th calling the rmld Board of Commissioners uh board meeting to order and um any other housekeeping like who's remote and who's not I'm I'm remote looks like Pam and Bob or remote
yeah I'm remote great and Vex here as leaon for C thank you okay so I don't think there's public comment or anything else right to be done correct okay so we have we have two
items on the agenda tonight and um you know just if we're ready to go to the first one um the the table setting for this one is that um keeping an eye on the GM Employment contract it it states
that if if the rmld board determines at any time that the performance of the GM is less than satisfactory it shall provide to him in writing a specific list of performance deficiencies and the actions which the rmld board believes the employee may take to improve performance to a satisfactory level
within a six-month period so if if there are things that based on the recent meeting uh there were some things that seemed to fall in that category and if there are then this is something that we're required to do it's not optional that we have to develop such a list and
the actions and um you know if we don't do this then we're not doing our job under the contract and and perhaps not protecting rmld um so during during the recent meeting there was a lot of comments we're familiar with these topics that were that were covered there's really nothing new about them but we haven't
done kind of the compilation that would be required if if we felt this way um and since we're also about to take a vote on uh the the 2025 goals then if we do have such items then this is a logical time in the sequence to get this
done and get those comments and action points you know you know in front of everybody so that they can feed into the goals that we're about to approve so I guess the the first kind of straw poll if you will is whether you know we feel as a body that there are concerns that
reach the level of things that were less than satisfactory so I think that's kind of the first cut at this and I guess I would just ask do we have that sense in the room that based on the recent meeting and and other feedback do we have that feeling on anything and I can
we just do a quick Sense on that I'll start out as a senior member I don't I don't see that we need to do this I think the the goals kind of set forth as to what a lot of our discussion from the last time and I really don't see that we need to do um anything
further than improving the goals at this point okay anybody else um well I think a restatement of some of the concerns we had is is fine to the purpose of documenting them um I saw some of felt that some of the
goals going forward still were Broad in their definition and I'm not sure captured uh Solutions toward remedying some of the things so um I'm more toward making sure that the 2025 goals
address the issue but may need to State quickly what what it is we want want to capture other than that Bob and Pam so kind of a yes or no question at this point yeah there there was a couple items I think on the um we we discuss
overtime specifically in the schedule I think there's some there were some issues there that we brought up so um that that was one for sure Pam yeah I I mean I think that there were clearly areas in each of the um
segments that you know we we had some feedback that we wanted to see some um Improvement and uh uh some things change so I guess the way I'm reading what you've said Dave is that it's it's not
really optional it's if if we want to make sure that our feedback is clear then are we are required to put that into writing yes that is what I mean I'm just going straight out of what the sentence says that we're obligated to follow and then yeah so I think I think
it's nothing different than what we've already stated it's just formal it's just formalizing it formalizing it into a written uh of those items that would fall under this category it would be a question of a a quick editing and formalizing it into a
list that's written at this point so just just one clarification for me um so we went through on the 27th um feedback areas for improvement but Dave I think where you you kind of set the stage if you
um Pam I'm just kind of looking at your point um we will create meeting minutes um from the 27th but the section that Dave's referring to if there are specific areas that are unsatisfactory which is different than needing Improvement um
that's the question on the table correct and and you know so I I think I've heard four members say that there is stuff that's less than satisfactory and that therefore it would trigger this and we would write them down and uh it doesn't have to be belabored but you know
otherwise it's like we haven't done it if we haven't done it we haven't done it um so I I I think that's where we are [Music] um and you know in the interest of transparency you know I had a I had an
interaction with great two days ago about this and you know propos some some language and then just we decided to just wait till the meeting meaning what what this could be and uh to to actually talk it through in the meeting and I actually also had a call with Chris Par
who who also you know said that one approach was to Simply voice the things in the meeting and that becomes or it can be rendered into the list that meets that sentence um Pam do you do you want to offer some additional input Pam
um uh in the context of process so here a suggest here's a suggestion Dave um the suggestion would be to uh create that list so finish the
minutes um from that meeting and then from that meeting somebody could synthesize those into this document that you want to create that's a suggestion yep it's a good it's unfortunately and it's another learning about you know about things is that the contract is
silent about how this gets done um it doesn't say oh just take minutes from a meeting and somebody edits it and it doesn't say uh you know talk it through in the meeting it doesn't say form a you know a hire a consultant or form a you
know committee it just says produce the list so I I I think also in the interest of time it's it should be possible to just voice what these are that are distilled and I can I could propose and Bob mentioned OT I could start with that
one and see if this one would rise to that and what what the concern would be and so I would like to do that now on that one and just see if we agree that that is would be on a written list is um um I I I want to get this done as
quickly as possible so if we're now going to wait for someone to synthesize the list out of the 27th meetings and come back and review the list that you need that's just pushing you down the road yeah and I mean ADV probably I appreciate your willingness to go through this what you
again but but I think to meet um our requirement and extract at at this meeting and and come to this specific consensus that we're we got stuff to do so we got let's move on we we're gonna have a busy meeting on the on the 26th so I I'm
I'm going to start with the ot1 of this would be what the written list would say it would have this one and it would say that under the 2024 GM goals of Team Personnel goal F was to complete the transition to the new work schedule and this transition with respect to the Line
crew uh appears to have led to Sharp increases in planned OT as opposed to unplanned OT from storms or outages the implementation of a 410 work week uh created many new OT shifts to cover contract labor on the fifth day you know we had cautioned that this could lead to
more OT indeed in summer of 2024 the board of concern expressed Board of Commissioners expressed concern to the GM over this iot but the trend continued throughout the rest of the year now just for the context the numbers we're talking about the planned OT for the line department
and supervisors uh from 2018 through 2022 was always in the 400,000 it crept up a little bit each year but it was always in the 400,000 in 2023 it was 722 th000 and then in 2024 it was 1 .1
million so that that is what that is what would be less than satisfactory that the implementation led to this and that it was not addressed quickly so that would be the less than satisfactory um performance
feedback does do we have a consensus in the room that that would be one um yeah that's one we need to look at going forward for sure yeah okay so actually can we we take a vote does do people agree that this is one of the per less than satisfactory performance
concerns I I render that as a motion and what Dave you you read a whole thing are we voting on that whole thing you just read well we're we're we yeah you are you're voting on whether you know I I object to this because we have not seen this in advance you know I have not seen
this Advance I'm not you know okay the wording or anything like this I mean this is this is this is you know uncalled for do this without putting this in front of us in advance okay why we should go back and I I had I had a meeting with with Greg about this two
week two days ago with this very list and the decision was made you're the chair you could have you could have presented this anyway I I made the decision it's on the agenda I know you object Phil I know you object but I'm just we're gonna keep
going and this is very simply presented we've been over this many times and I don't want to just keep kicking it down the road and and just talking about how we haven't done the right thing I mean we're trying to do a list here so that was that's the narrative that would be what's on the
list um it's very straightforward not straightforward you got a lot of wording there well can then I'll send this I'll send it around right now we can just put it let's put it on the screen Dave do do you want to do the topics or um yeah I mean the topic the
top why just do the why don't I just try to agree to the topics yeah and then and then they can circulate a document logical thing for tonight that sense okay so the topics would be would be the overtime uh going high because of
the scheduling change the second topic would be the various ways that customer Communications um you know there were issues with customer Communications throughout the year and um the third one would be about project
management around uh in territory Generation Um that that needs Improvement in terms of not not to knock the ambition but to say the less than satisfactory is going so far with something that's um does carbon capture
fuel shell Dave yes and uh the and the fourth one would be the various goals under personnel and team growth um as listed last year were not were not met and uh wanting to make sure that those those types of things are are um you know
remediated in the future and that we build them into these goals so those are the four topics um I guess you know I what I don't want to what I don't want to do is have us just continually get derailed we we meet IR you know we don't meet very often trying
to do things that are that are um it's just can be hard to do things we're supposed to do this yeah so so David you've that's the list and and I'm okay with the list you've conveyed the substance of the substance behind that to Greg right you you've given him I did
too he has he has the thing I'm looking at right now already substance he has the substance behind that I don't think we need to read it okay um if if we have consensus that these are the topics we want to address I'm good with that list and if
we want to get consensus that that that constitutes the extent of the list I'm good with that and let's get on to goals okay so are those do we have let's have I would like us to vote on whether those four items constitute areas that were less than
satisfactory uh I'll a mo move that the four items just mentioned are deemed less than satisfactory by the board I'll I'll second that okay any discussion
I don't think three isn't is one of the topics should be in there okay meaning the one about the um in territory generation that was a project that was discontin so I don't really think that should be in there okay that's a fair
point I think the the the if I if I was if we were allowing ourselves to have five to 10 minutes five minutes discussion on each the critique isn't about um that that we have you know an ambitious idea that we're trying to to to pursue it's more about the the level
to which we went for lack of a better word out out on a limb and spent so much time effort and and resources on it when there were so many things that could have you know nipped it in the butt earlier because there was about six different things you you can turn that around and say the board should also be
subjected for that too for allowing it to happen well yeah I guess the board didn't timately engage in that process and it was through the for its participation that some of the weaknesses of it I I think it's not so much that it was carbon capture fuel
cell um but it was the that we didn't really have a I think a good project management discipline around the development of the project that's the critique that is what to me the critique more than because I think we need to do Innovative things and carbon captur fuel cell may still come up as a as a thing
to do right so so the topic should be project and discipline process yeah yeah we you know the the process needs needs work with major inter territory generation projects we got we got a lot of other interesting things going on and
we should be sure that we have a good process to evaluate the success of it I'm still voting against the whole thing anyway I'm St okay well I mean so I so I was just gonna I was just gonna add that I you know I I I can see Phil's argument and I can see the point around you know
this is you know one of the first big in territory generation after efforts we went after we don't we don't want to set the precedent that we aren't willing to explore big bold things certainly there are things that we should improve about the process but you know if if we want
to just keep one one two and four and and drop three I would support that okay then do we have consensus on that yeah okay so we we're left with three and just to give a little bit more on each
it's and not belaboring it is that the you know we did have a goal of under customers to revamp rd.com and mobile website and plan for a mobile app and expand customer communication um but there were those things did not occur plus we had errors on the website we
were continuing to promote solar choice we had tread the peak emails not going out and that wasn't fixed quickly we had the overcharging for the 50% renewable Choice even after we went to 55 and that really also that these things weren't detected internally it appears it was
brought to us by outside people or ourselves so that also raised a question about internal uh processes and one indicator of this was that the3 million Energy Efficiency budget was underspent by a million dollars so you know it's it's a you can't that's customer
Behavior but it's an indicator of communications not being what they might be because then it would be more fully spent so that would be what that would say and there could be actions associated with the with this one and the others um so you know because we're
supposed to do a list but also actions and so but why don't we finish the motion we have a motion in a second we've deleted number three so we have three left um and the one on the Personnel is that there were team Personnel goals um upgrade leadership
deem broaden intern Co-op program transition to new work schedule and test semiannual performance review and and those you know the there were a number of leadership vacancies during the year the co-op program was ended the transition uh to the work schedule
helped Drive the hiot and then the semiannual reviews you know didn't occur so you know the the action we can go into actions but those are the three that we've agreed on so can we vote to say that those are the areas that we say were less than satisfactory and put on a
list at this point I mean I think we have a motion in a second so all in favor question sorry for the motion is it just the topic titles or do you want other content in that well I think I think it's the topics and then
and then it has to be rendered into and sure that those are the topic areas as described in the meeting you know the substance of which has been conveyed by the chair to the GM yeah or
I can just I can boil this down and send it in writing because it has to be in writing you know unfortunately the contract says what it says we meet and we talk talk but we have to produce a document so what I'll do we've agreed that this meeting is captured and represent that
documentation okay so yeah and what I'm going to do because just so that there's no no confusion later I am going to send in the meeting what the boil down of this is on these three items and and and it'll go to all of you because I don't know how else to do
this um so I would say let's take a vot process would be to send it to me and I will forward into the board okay well but we are in the meeting so that's a little different I'm not breaking open meeting law when we're in the meeting no not right now you're not nope that's all I mean but I mean I think in this case
given that we're in the meeting um we could do I mean it would take me five seconds you got you got your three topics let's go okay so so all in favor of thatter I Pam dcac is I
Miss Pino no okay tet I okay so it passes four one now should we quickly just talk about what the actions would be because we're also required to State what the actions would be not just here is what we're complaining about um so we
could quickly talk about what the actions would be on the three um one idea would be as toot is that in in the first quarter report how this is just opening it up when and how the contractor and scheduling Arrangements have been changed to
correct this specific driver of planned o and then uh describe how your goal of implementing productivity metrics would would reduce labor and OT costs and give us relevant monthly updates anybody else have actions to suggest on on the OT
piece uh I I I think Greg did detail that in the last meeting so I think that would be the appropriate action um so I checked that box already Bob I I Greg you you you yeah I believe you you
presented some some details on how how you were going to do that correct so I guess maybe just I guess the point there is that then those results have to show in the actuals
going down right so that are are you saying famam that the actuals need go down is that what the board's telling me to do um is that's a that's an important question I mean no it's it's it's not we don't
you're you're in charge of the bo exactly right y so if you want to report I've given you actions and you want to report you got a monthly report already but I'll just highlight it and I will um so I think we basically check that box
Dave um I'm not sure I follow because because I mean we're getting uh on the details what in what what do you mean you've checked the Box you asked for what actions I have been taking I deliver those at the executive session on the 27th that's what Bob was referring to but you're
asking for a monthly report you guys all get a monthly report um whoever I shouldn't say that um you guys get a monthly report of what we're doing it's a not a monthly report it's every two weeks actually whoever is doing payroll um it's also a line item on the financials you guys get as well each
month um but I can I can highlight them separately if that's it what I what I heard is you are not mandating me to increase decrease um overtime hours that's my responsibility as the GM that's what I'm hearing correct Bob Greg
it's it's your it's your prerogative right uh we we can't you know obious we pointed out where we're seeing a trend in a direction that we don't like and your your responsibility to take do doe course of action to manage it to
the best of the rmld correct yeah I I think we understand that there will be overtime it's just that when it's two or three times just passed be very careful when I saying two or three times so you you guys should before you go any further you should look at what we presented on the 27th I
know you guys were distracted on other topics um and we did talk in public session in terms of some of the results of that overtime and how we think about it and we also talked that we are in the middle of of contract negotiations where that is also part of the topic so I think for this discussion just to
protect you guys you should leave it where it is okay and I'm giving you advice yeah I I hear that and and we would be we have ways to monitor it and it's an item we'll be monitoring going forward
good okay so then on the [Music] um on the on the customer facing stuff uh the actions that we're supposed to come up with is open that one up but but I don't know if anybody has thoughts on what are the actions we had all these issues with customer Communications that
I enumerated before uh anybody speak to what those actions might be so h under customers is enhanced customer Communications um I think correct me if I'm wrong way but now we have a new Communications person marketing person
that will help in that and we're recing so I I think here from through Greg the progress that the marketing person is making in in improving the website and customer Outreach we we are scheduled to
do we have to confirm it but currently we're planning to do a Communications update in March I'll say a marketing and Communications update in March and I I would add to that you know that within the 2025 goals ensure that you know in the beginning of the year that the the
site is completely accurate and updated and that billing is all accurate and promotes programs fully um ensure timely and sensible Communications for Shred the peak um you know measure and report to the board indicators of improved
engagement such as increased uptake of the Energy Efficiency budget I'm with you on all about the last item but we'll report to you on the Energy Efficiency Bud Budget on a regular basis not a problem okay um that's actually that's actually
um we already Incorporated those into the goals those are inj I know we're focusing on feedback 2025 but really wants to make sure that the feedback got into the goals and they're there yeah that's what I Y okay what's the last one Dave go ahead last one was um you know
so we listed the things about the personnel and team that that was spoken to a little while ago so this was would be you know anybody want to speak to what the actions would be there about um those Personnel related things that were were
mentioned well I think you know my my sense was that we had we had some team building issues I think C attempts to address that increase management team training skills leadership teamwork I think that was you know some of
the issues that came out of are speaking with employees was communication to the team was kind of in the hallway and and not well articulated didn't know what to do lack Direction um had a lot of turnover I I
think we've got a team now that my understanding is that we're happy with so um yeah I I would I would say that the the the statement have well have a data
quarterly updates in terms of Team status and training and feedback from team leaders that they're uh that their teams are uh functioning well would would be the way out on that
so Ray I I'm I'm aligned with the the sentiment of what you're you're looking to do I my recommendation is and I think we did this in the past I seem to recall maybe one of my first meetings or two we we talked about the engagement survey I think we need to bring that back um I think you
know hallway conversation and all those things are you know it is what it is it's it's it's never really uh consistent and it's not the full scope of the team I really I'd really like to see a you know us really doing annual and oftentimes it's annual with a pulse
check halfway through the year um on engagement so we can really formally and anonymously and appropriately capture uh the organization ation feedback and and have that part of uh kind of our annual employee
survey yep an employee engagement survey and perform I'm pretty am I right that we did that in the past I I feel like I recall that we did that yeah we did it yeah yeah that was I think we should bring that back yeah we've been we we that's even back to the era of
Colleen where we um wanted to do an engagement survey we kind of did started stopped we did form annual Anonymous employee survey employee is that what it is it's an employee engagement survey it's an industry term it's very common
that it's not just a Survey Monkey right and you got Greg Greg knows this um it's an employee engagement survey okay perform annual Anonymous Employee Engagement survey well we're gonna say Employee Engagement survey Dave okay you
you don't want to have it be anonymous well that probably will be but um it depends upon how we structure we'll get input and we'll have somebody run it for us that's an industry term so it's very very typical to do it Anonymous yeah I think it's important
for us to be specific about this because people are going to answer one way when they know um that they're everybody knows who said it they can be a little more relaxed when their job isn't on the
line yeah it it and you have to be very careful in small organizations you know it's not you're not multi thousands of people you know so identifying your group and things like that it it it you have to structure one for a small organization
properly yeah that's it'll be tailored for us yeah we're a small group so duly noted annual Sur annual Employee Engagement survey okay and and and and so you're you're you're asking us to not ask it to be anonymous you could do what you like Dave I don't recommend it I'm
just I'm not I'm recommending you don't put it in the requirement because we'll take guidance from people that know how to do it for our size true you're I so that's all I'm saying you want to put it in you can put it in I mean it was P Pam made the suggestion I'm I'm just taking notes at
this point engagement survey yes yeah Pam how should it be worded in your view I mean to me Anonymous is the the approach that I've always seen is very standard so I would I would be very curious as to
why we wouldn't do it for sure I agree with what Bob is saying in terms of um you know typically you wouldn't report on a team unless the team is at least a size of nine or 10 so you anonymize the feedback and the and the ratings Etc that is all very standard for an
employee engagement survey so you know if if if we went if we went and selected a partner who was going to go do it non anonymously I would not vote for that as enough to approve that contract so just it feels like
uh you know we're we're saying the same thing twice but if we want to be really specific if there's a a concern or if there's a debate about whether it should be anonymous or not then I think we need to note that it's appropriately Anonymous it me for me okay I'd like to
share BEC because I now have a short version of this [Music] um excuse me um and then and let's just look at it it's like 400 words or something 500
Words I object to you sharing this Dave I object to you sharing this we just talked about all this F I object was not part of the agenda here um just talk about every aspect of this y That's fine Jeff to this you're sharing
okay we could take a vote to object and we'll put it right to the commission is order to view this document well it's on the screen right it is okay so this is what we've just been talking about and these are just the things that
have just been spoken in the meeting all of this is what we just spoke about and we already voted to approve these three items okay and we've talked about all these things the question now the challenge I have which is a very big challenge is
given that the contract does not say how to do this and we have four different opinions about how to do it is well we have a list now that we've what I've avoided is putting something in the board book that wasn't approved and that might not be something everybody would approve of but
now we have something that we have all kind of coalesced around which I think makes this a good moment to say okay is this what we just said I mean I don't know how else to do this this is appropriate time to do this
I think we've selected the topics we've selected topics yeah think then we should you know you need to put something together for the next meeting and the suggestion would be you'd probably edit this um legal council advice supposed to edit this in the executive session yeah um well but okay
each one of these is things that have already been said in in the meeting so nothing here is not something that we already we just said all these things in the meeting I just want to be clear about that this is not some document and and performance reviews are done in public session not in executive session
no disagreement with that but that's not what we're doing okay so scroll down please well performance feedback about is is is public so oh this is all good for me Dave this is this is really this is great how so just I'm just reading through it
okay yeah was a bit hard to see on our end Dave I'm sure the two driving can't read it either so the first paragraph just says what the contract says and this this is assuming we approve it this is what this would
say okay this just States what I read I I I would approve the communication of this to Greg as as our feedback I I wouldn't be voting on this language specifically right I I think we agreed to the topics we've discussed the goals
and how the areas of concern are handled within that we've asked for some specifics um I I think if we're happy with the specifics then um we approve the goals
as um oh yeah discussed and and well I'm all for Comm communicating this to the GM that's D I'm not not saying not communicated um if this all we said then but as far as voting it's the three
topics we the language of the three topics this is subsidiary to that and we talked about feedback and goals so I think that if unless there's and we have the meeting someone and we have the meeting minutes unless there's there's an issue
that someone else has beyond that um okay well I just anticipate challenges that this isn't if I send this I'll I'll stop sharing I I I see it coming that there'll be challenges that the specific sentences wasn't what was said in the meeting we have to approve a written
list yeah have like a 500w document right here that is what we just said it it we have to we have to not just assemble minutes we have to have to give a list and a list of actions I'm just going by what it says we have to do and
you and you're transmitting that list so I'm good with that okay well but there's detail in there that are going to be debated I know I know that that will happen uh so I really want us to look at
this I'd like us I'm sorry but I want to have I'm going to send this document and I want want us to spend 10 minutes reading it and I want us to vote on it because otherwise we didn't do it we just said a bunch of stuff in in minutes so um and somebody can tell me
I'm doing it wrong and they surely will uh and I'm Dave I'm not GNA tell you you're doing it wrong but if we we voted on the three topics yeah what if we take another vote that says the board agrees
that you know we will will like I don't know how the right way to do it either but we will review this and provide feedback and finalize that list you know by our next meeting or something like that that just formalizes that it wasn't just a discussion it was these are the
three topics that will go into writing we're going to adjust the verbiage but it's it will be our written feedback is it deliberation if we just give feedback to you David if you
offline you can't all send stuff to me offline and have me edit stuff you know outside of the meeting so it has to be that's why we have these meetings Andy we go back to all it we just go back to you as our individual feedback so there wouldn't be debate on it yeah I
don't think you can do that that that's online that's online collaboration yeah you can't you has to be open and open and in public the only only should do what fam has suggested you know what is that exactly yeah Pam repeat what repeat
your what your your motion what I what I was saying what I was intending to say is that we would do another vote that confirms that the those three topics are the board's written feedback and we will uh finalize the exact language to go
into you know into the communication to Greg you know within a week's time and or ahead of the next meeting okay well within I like the within a week because we can have a a five minute meeting in on Monday just to say Yep this is the
list this is the doc I doubt it'll be a five minute meeting not open on Monday I'm sorry Tuesday Wednesday you know Monday's a holiday okay why don't we do why don't why don't we do a 10-minute meeting on Tuesday or
Wednesday and just say I'll and then I'll send this around and we I don't know if we want another meeting because I'm not I'm not sure I'm around next week yeah I mean I don't want another meeting either that's why I'd like us if it's only if it's only just finalize it throw at the
top of the agenda the 26th and just all in favor I and be done with it yeah it should be the 26th I'm not even available next week I can tell you that right now I've already booked the whole week let me just let me I I I beg your
your uh your consideration that we've spent five to 10 minutes just talking about how to approve this why don't we just why don't we just spend five minutes reading what I'll send it spend 10 minutes reading it and we vote on it and if you have changes we can make them in 10 minutes then that just we should I agree
with pay you know with her motion that she's she's ready to make now we can meet again do it in the beginning of the 26 what do it in the beginning of6 beginning of 26 yeah do it the beginning the 26th I mean it's it's only a couple weeks away Dave you know two weeks back thr
you and the other thing I think Dave the other the other concern I heard was that you know now we're going to go talk about goals and we need this documented before we talked about the goals but we have talked through it all to your point so I think the question is not whether these three things should be on the list
or whether the actions that we just talked about should be on the list it's it's just comfort with the specific language that goes into the communication and we we now can take what we've just discussed as we look at
the 2025 goals and look to approve those okay so I don't think I don't think we lose that benefit how are we finalizing the written list and giving it to Greg because the contract says we have to give him a WR list in writing
okay and that's what it says I mean it says what it says I I don't want it to say that I wish it just no I recognize that I just I'm just trying to I'm trying to figure out a solution that everybody is is comfortable with and I think what we're saying is we've we have
identified the topics we can vote on a motion to uh confirm that we all agree this is going to these are the topics that are going into a written document and then it is the you know everybody gets a chance to read through it offline brings their changes and we vote on it
at the top of the meeting on the 26th so Pam are you making that motion are you making that motion Pam uh yes I can make that motion so I will second that motion okay so we can vote on that so what am I doing right now am I emailing what I've just compiled and
emailing it to send it to Greg so he can get it get it to I think that's the best way to do it they make whatever additional edits tonight after our meeting send tomorrow and then I'll get it to the
group um yeah I mean I already did it so I just want to send it to the group now um s to the group now session can yeah yeah okay send to the group I'll send it to the group now send it to ER she can get it to us I it's fine it's we I can
do move on to the goals yeah the Pony Express but wait don't we need to vote let's vote we got to vote pam pam voted to say we agree on this yeah yeah I made the motion uh Phil seconded the motion can you guys
vote I I okay Pam dasak is I yeah uh can you just tell me what the motion was please Circ do for us to review and we
provide comments on the 26 okay document on pursuant to section 4.5 of areas of performance that were less than satisfactory and recommended actions I just wanted to be what it says say in the contract okay okay would can I can
that be a friendly Amendment yes can accept that as part of the main motion Dave okay fine then I I and we move on I'm gonna email it shortly second the motion is amended and the main motion so it doesn't need to all right thank you this is very
challenging to do thank you everybody I'm just trying to have us do our jobs it's not easy and I did it wasn't pleasant to try to get it done but I felt like we had to do it so thank you thanks I do it for the money is what
we're doing here YK it then we have discussion move the arml board commission approv the general manager 2025 goals as presented related to Vision team/ Personnel customers
platform funding and Power supp um all right well now we discussed though because um a lot of these feel like they need some specificity to them maybe we're all just uh kind of done right yeah no no sorry it took me a
sec it took me a second um so yeah I I think and i' I know I've said this before so so I'm sure Greg knows what I'm going to say um I think it's great that we've added in you know time bound elements to
these goals for you know a number of these you know it's it's really hard for me to understand how we measure success um you know things like refine further engage
increase um those are hard to measure like by how much and what does refine mean and like those items the things that say like you're going to complete this specific activity by the state that's great that works um I think
the like you know the vision one probably needs a little bit of work to really understand um what that is and then I think the team and Personnel you know I would I would add in what we just talked about in terms of the engagement survey and getting that done um
but the training and the productivity metrics in particular feel like you know what what specific skills well how much training are they going to go through is it certain number of hours that we're measuring you I just I would love to hear Greg from your perspective how can
we actually measure those things and what were this what is the what are the measurable goals there well so regarding vision the Strategic plan I think we've discussed that's pretty clear um I don't you know if you want to have
something specific deliverable um we'll have on the fourth quarter of formal review and approval of the Strategic plan um further engage Commonwealth and Regulatory um we can delete that one as a goal um I'm going to be doing that because that's critical that's why I'm
not saying that we should delete it I guess I'm just trying to understand how do we measure that that is done like is that is it just meetings it is it identify one joint objective and get that done you know I'm just trying to
understand what ises that you you're G to spend time on it what do we yeah what what are what are the policy goals and what are the what are the changes or something that we're looking for I mean yeah it It ultimately it goes it's what are the results that we're looking for
with that particular goal if you're going to spend time on it that's that's just my question on on a few of these yeah no I hear you Pam um and as an engineer that's how I think right what's the what's the outcome um these are you
know you know saying we're going have X number of meetings you know we we're having those meetings we're doing that stuff um it's the the goal here is to get engagement with these individuals to adjust their thinking about the speed of decar
ization about their use of of natural gas as a resource about their willing to fund Innovative projects with us none of those you know if they don't happen I mean um we don't have control over what the
the regulatory legislators do um sure we but our our goal is to influence what they do and we have not up until a year ago we have we as rmld were not very active at least not recently so those two I I don't think I'd put specific
pieces on those two um on the you know the rest of them as you noted Pam right there was complete there was close there um you know pursue grant funding okay you can say we have to do five Grant applications or something like that but that's not um I think the core of this
back to your comment what we did based on your feedback was do these action items by these dates not every one of them has that um but the the vast majority of them over 2third of them are
are complete and have a date next to them so from that perspective yeah and that's the time bound element of a smart goal right but specific and measurable are the first two things and it's that's it's just the measurable piece that I'm trying to understand well that's answer for a but you take
everyone complete Ami so take M right complete phase one right that's measurable spe specific complete for sure no I know and I didn't I didn't bring that one up I I brought up the ones like um again further engage or increase training like you know what
does that mean increase from what you know by is it are you going to measure it by number of hours is it a certain number of uh is it a certain skill set that you want you know I got it all right so so we'll do at least 10 hours of leadership training in the course of
202 I mean I could put those in there um but I'm going to see whatever we put down there but I hear you um I look at management team training as an ongoing piece so one of the things that we have been doing since last early last year the part of our part of our team
meetings are also training meetings how does a business work part of it is you know as we talked I talked with I can't remember who of you but the key productivity metrics we're putting those together now and those are going to be critical relative to the organization and that's why it's got two q25 next to
it I don't know what all metrics are I know what many of them are going to be um but I it's going to be a team effort to have us as an organization pursue those those are management metrics in terms of productivity they talk about things like overtime they talk about things in terms of jobs done I don't
know what those look like but I you know it says here Implement key productivity metrics if you want me to say imput Implement five or 10 or 20 key productivity metrics put 10 down I understand what you're saying Pam um but these are corporate goals right
this isn't what this is Greg's going to drive the organization to do this so this isn't um so anyways you want to we want if you want me to go I I get dis gracious I can go back and and put another level of
detail behind it but this I think I said it there's the majority of these have specific actionable items with specific dates um if you want me to go back and put more detail behind them I'll do that if that's what you want me to do just you guys
can this is one person this is one person person's opinion and feedback and and I and I hope that you know it's recognized that it's consistent with you know what other feedback at other times that I've been sharing I I think it's I think it's important not only for for
you but also for the organization to understand what does good look like what's the goal here and you know so I I think if you said you know yeah something like on average every member of the management team is going to have at least 10 hours of
formal training in an identified skill that's great that's that's if that's and then if you can confirm if if that's increasing excellent I I I love that it's measurable it's specific it's it's attainable it's clear um I think the you
know another example again not every one of these goals but another example is enhanced customer communication okay what is enhance mean you know what what is what is the result yeah and I think that's that actually is a good one Pam in terms of how you how you Ma how you
measure that and that's part of the those metrics are part of we're going to be part of the U business metrics um and the marketing manager are those the productivity are those the productivity metricity I should say business metrics but the productivity
was tied to labor hours spent more than anything okay yeah I mean that the key prod I'm I'm envisioning a dashboard uh for the organization um and there have been many attempts at making one but we need to make a legitimate one so you know
don't misunderstand my um my comments of being um not wanting to put specifics in um as you get deeper into the organization to become more and more specific so those metrics are going to be ones that we look at um literally every week or every month depending on
what the metrics are um okay so I guess I guess the other the alternative here yeah the alternative to going back because I you know I I I want us to all to move forward so I'm not trying to slow this process down um you
know in the areas where it's not a a specific like you're closing something out or completing something where it's increase or enhance or further refine or further engage what would be helpful to me is understanding what is the Baseline you know what what are how are we going
to measure that and what was it last year and so that at the end of the year we can measure that yes it was increased or yes it was enhanced or yes there was further engagement Beyond you know what had been done before so that that that
might be an approach to address some of those questions without slowing us down so let so let's like so most of these are complete right and there and you guys are focused on a few all right um so in terms of increasing Management training um uh I so I my recommendation
is to leave that as it is but I'll report back that we're going I'll report back whatever on semiannual basis in terms of the formal training we've done um in terms of enhance that's the other one that that people have heartburn over
um what we will do is create some set of metrics that we'll report on number of webinars held is one thing that we used to do right um you know we have an open rate of over 50% in terms of our newsletter um you know and that's a huge
number so I don't have all the all the different metrics on those but there are things and I'm not yeah my suggestion is not that you you you do all those right now I think that's that's kind of the the Baseline conversation is and I think that can be a future conversation yeah
um I think the vision needs to stay as it is um the mission that I'm trying to do with the Commonwealth is very clear U we've shared that many many many times um we want them to fund there are two big pieces we want them to support out
of the box uh ways for us to uh affect their um decarbonization goals at the same time we also want them to create funds
to help us do that because we can't do all that on a rate payer so those are two key pieces in terms of further Engage The Commonwealth and there's the regulatory side and the legislative side so my suggestion on Vision leave that where it is um Craig if I if I make a a
comment on that you know part part of the role of isos and munities is to feedback that you know what you're asking right requires a responsible um
in in response right and and part of your role is not to agree but to point out and and and not me meaning you specifically but Municipal electrics and ice in in in in investor own they have to say guys you want to do this but you
can't proceed at this pace sometimes right you have to provide that responsible feedback so I I'm hoping that's part of the messaging it it it it very much is Bob that is exactly right um in terms of you know so it's not just hey you can't you know here's the implications of what you're asking us to
do and then the second part part of that same meeting here are some suggestions we have that would allow us to do that still getting to your ultimate goal but giving us flexibility in terms of how to do that and and the carbon capture fuel cell would have been a great example of that because it would have been a new
gas project again a whole bunch of ifs um but it would have it would have been uncomfortable for the regulatory guys to let that go through now they agreed to do it in our initial meetings that we had back with it um they weren't going to fight us on it but those are those are part of the discussions we have so you're exactly right now not only hey
hear the challenges of what you're trying to do and but also come with them with suggest with Solutions and ideas that they might whether they thought about them or not it's not the point but I want them to not only encourage but help enable us to get those done and we
as rmld you know again we're a great size and a great mix because we are a microcosm of the Greater Boston area anyways I think on those two I hear you Bob that's a good point and it's well taken but I don't we put anything specific on Vision back to Pam's Point c
um I will I I I do want to come back to Vision okay then come back to Vision um when we talk about Regulatory and legislative teams there's doe the dpu do the regulatory is legislated that state legislators yeah and then there's
um Meme and MMA uh those are the yeah group Association so when you talk about um engaging those teams there's some specifics around each of those because yeah uh MMA and mem have a policy in
terms of what they want done and some of what they want done which you may or may support I don't know what your opinion is on it is we're immunities leave us alone don't touch us well that is that may be not your opinion um but as
Commissioners we do have input on policy and and what it means to attain some of the decarbonation goals and how quickly we achieve that so so while I support you engaging with do dpu
state legislators M and and MMA as a active member on the Municipal Light Commissioners Association which is a found today we like a voice at the table too
so so so that's exact what I want to get to so that so I see and and validate that you may not be able to do a long list of specifics here but as you talk about those those regulatory they are specific they are they are entities and
as you engage in those entities on regulatory um and policy goals uh that is indeed the very thing we want to interact with you on because we have to we have to guide you and
and support you if you're going the way we want or not support you you don't go the way we want and those policy discussions are the things that we want to that's what we want to use our meeting time for right right exactly right exactly right so so that so I I just want P's talking about specifics
those are some specific groups and and then other specifics would be what policy you mentioned decar you mention funding y um and and there's there's uh that is also part of the discussion I'm having at the uh mlca level um which
I can bring up at next meeting yep um so so so um so yes think about that when you're thinking about that um yeah this is this is a critical initiative right I mean this these two items so I think the feedback you guys gave me at the meeting
there there was a consistent positive feedback that the the vision is clear right and that was something that wasn't two and a half years ago it's very clear it sense now we're trying to what hurdles do we have to get through to make those happen and that second one is something we put in for the first time
last year I did very aggressively and did a lot so you know da had some heartburn in terms of well what happened to the meetings but we are meeting with a lot of the different agencies do are anyways we we want to reinforce our reputation of being hey These Guys these
guys are trying these guys rmld we want to burnish that reputation and not just the reputation but we're actually doing doing this stuff that supports what the Commonwealth is trying to do right but we also need their help to do it that's the second piece of it and we're not just hey don't do this don't do that leave us alone we're like hey we want to
try and solve the problem but we also want to guide we want to guide how you guys are are allowing to Sol right right agreed with everything you said just in terms of Pam's comment about specific there's there's those groups those those
associations there's there's ATA there's mem talk about what does that mean it means how to work through those associations those are means yeah me the end but those are the actions you take to get there so and direct and direct involve
involveed the board in achieving those okay yeah I think I think we're we got the idea yep all right I'll on C right um I'll put I'll report back and we something I'll create something that says these are specifics to c h um
that's going to be a moving Target in terms of what those metrics look like the first one is where are we right now right and the one thing that we will do this year which is in here to WR it's item G above is the customer satisfaction survey that's going to be part of it because remember all the
things we're trying to do here to serve our great bers right the customer base so we do that every two years the last time we did it was U spring time of 2023 so we're going to do it again before the end of the year the rest of these I think Pam as I look through these I'm
not sure if your stable de but um the only other one are right it doesn't have a specific um we are literally in the process of doing another Grant application so we're actually through with with Jean shck um an application we
put in back in November right so that's so that's in motion we're doing one with alsome right now so if you want to say we'll do at least four Grant applications great we'll do at least four Grant applications we're going do more than that is going to be tough because uh I don't know change admin is
going to affect some of these grants very much yeah and I I completely agree with you so what I'm not signing up for is for Grants I mean no no I can submit yeah say yeah I think I think what you're saying is you're going to pursue not that you can guarantee secur you
know securing them totally totally understand yeah and just just I I think that you captured the right ones um the rest I agree are very specific measurable time bound they're they they hit the they hit the mark so I'm so I'm comfortable with that list that you just
listed out just you know understanding the Baseline and the objectives of a further discussion okay here's the thing each quarter present this to us with the updates as to how each of these goals stands going forward each quarter sure
I'll probably do that between so I do upgrade no problem at all make a difference to me I'm gone well thanks okay so we're still on Vision right all that no we're not no we've G we've got through everything Dave all right like
there's one there's one edit that I that I will make to this tonight that before I send it to finalize it you guys are going to approve or not approve but I'm going to create what I'm going to call E echo1 which is execute an employee
engagement survey yeah Anonymous but yeah um it'll be Anon day that's fine I'm just I'm trying I'm just okay I'm sorry I was I I I've sent that document around there's one thing here it's complete a land purchase um or
lease and I think and the feedback that the item that we cut out of that list which is fine I agree with cutting it out was that the issue wasn't the ambition on carbon capture fuel cells it was the end to end project management and the goal isn't to buy land the goal is a fully developed project and
business case and understanding it and understanding the failure modes and getting us some ways along the road down that the goal isn't to buy land per se so that one if you want are you saying you want to delete that item p and Paul
well it's it's more that you know um street that you turn oh but he's talking about having a not just by land but have a plan for the land and a business case and a and a develop we're building a project land is simply a means to an end
it's what we're using the land for and having the so you guys know that we have three it's not saying what piece of land it's not saying what piece of land so whatever land so all right so that's the one that I you know I'll push hard but
if I don't get that done it won't be for lack of effort and if you guys next year want to ding me for it that's fine well at the end of the day we're gonna hustle yeah so so now I won't take time to do it but you could put that project well we deleted we deleted item three on
project management because I will argue that the carbon capture cell was one of the best planed projects this organization has done in quite some time now the Dave you are not in the meetings Ry you are not in the meetings but Bob was in the meetings and VC was in the
meetings and Pam was in the meetings and we went through a tremendous amount of detail and the hustle behind that detail we we had to step it up when it became apparent that the um the IRA right um
which was 40% was going to expire at the end of the year so yes we had to run things in parallel so it's not a lack of planning right it was a lack it was basically how do we possibly get it done at the end of the day the Commissioners decided primarily primarily for the concern over
whether we would get the IRA back um that was the re that was the primary reason why it was canceled right yeah I I just want to I I'll just say I I think I think the goal in my opinion is fine I think that we
as we think about obviously the board has to approve land acquisition at the time and I think that you know we learned a lot from that process and you know we will ask those same types of questions around you know feasibility of
what goes on that land and Readiness for you know development for whatever you know a project we think is appropriate Etc as part of that approval process so um you know in my op it's fine I don't you know if we if if you present land
and we decide it's you know projects are just not feasible on that property and we aren't able to secure land well we're certainly not going to encourage you to just buy land just to hit a metric so agreed okay we'll be smart about it yep I think so too I I so I think the only edit that I'm recommending we make here
um formally or in terms of the text is Echo one it'll shift all the letters down but again complete Employee Engagement survey and I'll put by 3Q 25 that work for everybody yeah yeah okay y That's now you want to vote on
it um can I ask about number s under power supply is what go ahead one quick question have we performed one in the past right I I I I I remembered this
this okay we we we did okay um but we'll probably do it differently this time yeah I just I just um mind me I I I just don't recall the results because I know that was that was a big big de prior and that that was
a big push that I I wanted to do I I you know want wanted want to see I I you know believe like like Pam said they're just good to have they're always good whether it's annual semiannual they're always something good to have because it does give you a pulse of of what's going on and and it just allows employees to
get a chance to feedback um that information I know we've tried to launch them before and and we go we we get we get lost in the weeds right they're pretty straightforward they're pretty simple um with a partner as opposed to try and do it internally that's probably why
we're gonna do that Bob and and then that's yep yep and that's I try to if we can execute that uh I with with the timeline that that would be wonderful and the piece I was going to mention there are you are you all set B I wanted to have another question about
something else you set y go yes and Sam go ahead oh yeah thank you so yeah um the it's great contract initial arm armal on solar I I would like to add you know increase
customer uptake of the solar I know you can't control customer Behavior fully but um you know increase efforts to promote customer use of the solar incentive and those commercial rooftops and to to raise point where Ray always
talking about area and I agree with him that we have all this area parking lots and roofs that we should be pushing more that those private sites are doing things all we can do is offer and vote implementations based on
economics um so you can't you can promote not that with j j kind of covers that what's what's Jay Phil I'm sorry under customers you got Jay add possible customer actions to affect their monthly bill on their MLD okay that kind of
covers I think it's Jay and the one before it as well in terms of you know customer engagement you know I think you talked about number of webinars and you know increasing communication that that that I agree Bob is is the key making sure everybody understands how to take
advantage of it if it makes sense for them right yet obviously we can't control what they do nobody's going to hold you responsible for what a certain customer does or what a town does but somehow doing more to get the word out that there's this opportunity and that people use it yeah that's that's what I
was trying to get at if we need to op optimize the program or enhance the program to get participation have be aware of where it's at and it's uptake and we need to throw a few dollars on it then we if we can move Dollars around
yeah okay so with the with the inclusion of echo one ready to vote vote Mr I'm okay to vote okay so but unlike the other thing we're ready to do this now we don't want to see the updated version before we vote on
it I'm good with it I'm good with it I think we've had the discussion yeah reporter I miss Pino I Andi Bob m cter okay M you guys are good so am I I I
have faith in one one comment that one thing that I'm sorry but you know for for next year right next goal session um we need to
spend some time on a a a process on our feedback for the general manager right uh so so we don't go through this again and again and again right so I I think if we you're going to present your goals and we do your feedback uh you know at
the end of that night right either we take we need to define the process this took an hour and a hour and 15 minutes right we don't want to do this again we we we did it before we already spent two hours on it we need to come up with a process that says once we do your
feedback whether that gets taken immediately lost somebody there I think we just lost Bob in the middle of his yeah I think his his the suggestions good I I think stand
is intent yeah so let's instead of having good even though I won't be here we'll have we'll bring Phil back just just for this one thing because he enjoys it so much um yeah we should we should probably to wheel me in uh yeah we should have a timeline and
a and an understanding of what the so we can we can get through it quickly and easy all of us okay okay um just one item I want and I talked to Greg earlier before about this it probably falls under platform under the B as you know
the um the nvta the railroad behind us is looking to Electrify oh really I thought they were just putting a siding in then well they put a siding with the idea they can run electric trains oh I I that in like 10 years I don't know yeah
yeah it's way down the road Pam you're exactly right but planning's being done now and so we want to raise our hand to be part of that electrification oh yeah track is literally right behind us load growth in one Fell Swoop yeah well we won't get all of it
we'll get I mean if we get any it'll be a small piece of it but do do we need a liaison or something to a I don't know exactly what town committee is assessing that but do we need somebody from rmld to engage more formally there
or do we need to wait it's a great idea I just heard about it for tonight Pam so I'll talk to Matt it's not just it's not just the town it'll also be with the MBTA yeah and we've got a connection already with MBT on that one through um uh Vin Ruchi
at the town is resisting the turnaround because it's going through that Park they just did um that's that's a related issue well basically right they're self by the way street yeah neighbors and also right
there by the tanille and even where I live it's it's affecting where I live yeah yeah that's a nimi right we can we can affect that zoning but you can't you let the train turn around right but but long story short they're self-powered
the only thing I believe rmld will be doing in there if anything would be providing a secondary connection for um some device or something other than I I think you're you'll be very limited to
any power demand requ sounds like that's my yeah it sounds like having a connection with the town just to understand implications if it does move forward even if it's longterm term is the right thing to do so I'll take that as an action item viv's got his hand up there VI go
ahead Vivic sorry okay thanks guys just two comments one is I I think I like the idea of a customer survey but every two years is not good because I think you know it's good to get more frequent input I I I think it's important to get
customer feedback every year because uh so that that would be something to think about good and because because a lot of the goals that we are looking to set here I think are
in the context of customer response and if you you know get customer feedback every year you have something to work towards and set goals every year the second thing is okay on behalf of the cab I'd like to thank you know
the management and the Commissioners for looking to engage Eng more actively with the cab and I think the input for the goals for the review for the GM is a good example we were not involved in setting up the goals for 2024 so that's why we
didn't want to be involved in the review process but going forward we would like to be involved and one thing I did is I looked at the 30 the two 32 policies that rmld has three of them refer to the cab there's
one reference to the 20 year agreement so I think you know there's going to be some uh the policies need to be maybe updated a little bit to specify the role of the cab it'll be helpful to have some
mention of the cab in terms of the strategic planning piece and uh the engagement uh like the goals and all so I have some thoughts on that but I just wanted to at least mention so that something for the Commissioners to think
thank you Vic for saying that I wholeheartedly agree with you and I just like to St step take a step back that you know at the opening of the meeting it's it's it's rough you know because that some of these things aren't defined of how to do them and um then I really wish to to to the spirit of what Vic is
saying that like the contract is clear about how certain things are supposed to be done that that the policies also are clear about what does the cab do and how does it happen is very important um you know by the way in terms of setting
goals love to have the cab there the the GM's contract does not mention the cab so it's another place where okay if if the cab is to have a role in setting you know uh evaluating or setting goals then it's not in the contract right now and that can cut both ways it could be good
for the GM or it could be a nightmare for the GM you know if if the cab suddenly wants to weigh in but is not in his contract I'm just saying getting back to these documents and having them be clearer on a a bunch of things would really help a lot and I think avoid some of you know anyway that it's a general
comment the same goes true with policies you know 15 and 24 which we've talked about there's a bunch of things to to clean up that when you need these things it's it can be hard to to know exactly what to do so anyway uh that's a general comment I
don't know if anybody has thoughts Phil as as the as the dean of the board uh whether you have thoughts on just how some of these things could be clarified not tonight but um I I've struggled with it because of the language not being super clear about
everything so either in the February or probably March we're going to uh kind of lay out a strategy that you guys will need to approve in terms of the prioritization of updating um key policies and so the V input will be part
of that as well great but did that did what I just said makes sense or was it just more Dave blathering on or was it both no okay it's both I'll take both um was there anything else on the
agenda no no I think we voted right Board of Commissioners toj the regular session thank it hi hi thank you everybody very much thank you you than
e e e e e e e e e e
e e